Phase 4 Contracting LLC

Description of Work: REMOVE AND REPLACE.

Description of Work: Bathroom estimate.

Description of Work: Excellent customer service working with Matt-owner/general contractor. Fair price for good work. Full roof replacement--best price, excellent job! Electrical projects throughout the house; installations and replacements of all outlets and switches.

Description of Work: Repaired a roof leak. Repair was successful.

Description of Work: I would not recommend Phase 4 for major projects. Despite the owner's (Matt) best efforts to please, he simply can not correct mistakes due to poorly skilled workers, and a lack of planning. | |I hired Phase 4 to complete my basement, after I finished the framing plumbing and wiring. My first contact was for an estimate on sheet rock and mud, but they offered a good price to finish the trim work, paint and flooring at a good price. | |Each part of the project was a disaster, which was due to a lack of supervision, sub par "craftsmen", absolutely no idea how to plan a multi-stage project, and disorganization. What was promised to be a two week job just ended after close to three months. | |To start, the sheet rockers came in, and though they did a good job, on day 2, one of the sheet rockers was completely drunk by the end of the day. I should have called it off then, but didn't want to fault the company for one man's actions. it took 3 days to complete the sheet rock, much longer than expected. This caused a backlog, since the tapers showed up before the rock was complete. They then left, and caused a delay. Still no supervisor on the job. The supervisor arrived in the mornings, then left. | |Once the tapers did start, they did an ok job, but cut a lot of corners. Despite Matt being given the basement plan, neither the sheet rockers nor tapers accounted for the closets with bifold doors, leaving gaping holes at the bottom of the walls where no trim would be present to cover it. (Instead of fixing this the right way, they applied luan, and forgot to paint it). | |Speaking of paint..... that was next, and at this point, the job was going on for 7 days already. The painters took three days to paint the basement and one bedroom. This isn't bad, given that I specified a coat of primer and two coats of paint. | |Now on to the trim work. The carpenters were asked to install doors, apply baseboard and door trim, and install a railing. The problems occurred when the wrong materials started arriving. Since I had done the framing, I specified what size doors were needed. But, since the supervisor wrote nothing down, he just bought whatever. A 78" door height was needed, but an 80" door purchased. This required the carpenters to trim the door, costing time. The carpenters also claimed to have installed pocket doors before, but despite me leaving them the instructions, they installed the door incorrectly. (the door was not flush to the trim when opened). When I explained it wasn't right, they suggested that they cut a hole in the newly painted wall to install a stopper on the back of the door. I explained that they should take down the trim and door and install it correctly instead of making the rockers, tapers and painters come back. They also did a poor job at the baseboard seams. | |The painters came back to stain the railing and some other trim work. They said they knew how to stain, but applied too few coats, neglected to pre sand or sand after the first coat, and had to be called back to complete the job correctly. In addition, when they did arrive, the floor was already in, and they got stain on the brand new floor, and there are still drops of stain on the ceiling (the ceiling?) that i had asked to be painted over numerous times, but, the supervisor lacked a pencil to write down the fixes needed. It was forgotten many times. | |The floor was another disaster. I specifically asked them to install the wood flooring so that no transition piece would be needed at the carpeting. I saw this done with the same flooring at a friends house, and asked them to look at my finished foyer for how to do it. When I arrived home, i was stunned they ignored my request. They claimed it could not be done. We settled on a transition piece instead of adding time to what was now a 5 week project. | |Next came the carpet guy. The carpet guy, very simply, had no experience. He failed to install carpet tack at the edges of the closet, and decided the best place to seam differing carpets was in the room side of the door, so the seam is visible, instead of under the door or in the closet. He also used staples to staple down the carpet where carpet tack should have been used. Stunned. He had to be called back to fix it. I was hoping this project could get done quickly, instead, it was redone over and over. | |Now it was time for the tile to be laid. The tiler, who was really a roofer and did tile on the side, was never told to use 1/8" spacers, (again, a supervisor with no pencil). Fortunately, right before he started, I told him to use 1/8". He said he would run to Home Depot to get them. Unfortunately, he didn't, and used the wrong sized spacers anyway. It took him 6 hours to tile a 45 square foot bathroom. 12x12 tiles. He then neglected to tile under the toilet flange. Instead, he cut the tile around it. The toilet flange needs to be installed on the finished floor, not recessed in the floor. So, I insisted that the tiles be replaced and installed under the flange. Even after insisting, the first recommendation was to use a flange extender. I declined and forced the issue. When removing the bad tiles, they chipped the surrounding tiles, and left them in place. A skilled worker would never had made the mistake in the first place. He also neglected to tile a tiny corner. I am not sure why he thought that a small corner next to the shower was the perfect place to allow potential water to get to the subfloor. | |This all led to the largest problem, which was the lack of planning. When the wood floor was installed, outside the bathroom (a 9 square foot area (3x3)), we agreed to place 3/8 wood under the new flooring to ensure it was level with the tile. Instead, 5/8" was used, and the floor heights were uneven. But they hadn't preplanned for a transition piece between the tile and wood, so now there was wood flooring, 1/4" higher than the tile, butt up against the tile. It looked terrible. It took two weeks to resolve this after they tried a plastic filler strip, recommended a rubber transition, and other options. After they agree to my insisting on a marble transition, I had gone to Home Depot to pick the transition. My wife and I found the only one in stock that matched well. Unfortunately, the carpenter (not the tile guy?) who came to install it, chose not to get the wet saw to cut it to size. Instead, the tool he used broke the transition. We settled on white, and he got the wet saw to cut that to size. (To be fair, he was able to retrim the transition we purchased, and get that to fit in where the chip would be hidden, but we thought it was not repairable.) | |To install this, the wood floor and tile needed to be trimmed to allow the transition to fit. No tiles were chipped during that process. The brand new wood floor was scratched though. Since I was nearly three months into the two week project, I was happy that they were finally leaving. Despite numerous delays, Matt was kind enough to arrive bright and early the next morning, with no notice, to pick up his final payment. | |In summary, matt can not plan major projects, and does not supervise sub-standard contractors. The lack of experience of his team made the project sloppy and longer. For a major project, Matt was in over his head. | |I certify everything in this is accurate, as unfortunate as it sounds.

Description of Work: They quoded a price and discussed their products.

Description of Work: replaced part of the roof

Description of Work: Installed Vinyl siding

Description of Work: replace my kitchen floor from frozen pipes. replaced old wall paper.

Description of Work: Phase 4 Painted my entire two story Foyer area, replaced my staircase, and carpeted my steps and hallway. In addition they repaired and repainted a wall and ceiling area that had damage in my basement.

Description of Work: multiple jobs, siding, roofing, deck, plumbing, electrical

Description of Work: Repaired siding, gutter cleaning

Description of Work: Installed new roof