Jensen Movers & Storage Inc

Jensen movers sent an estimator out prior to the move and it was immediately obvious to me that he overestimated the time. I moved with them 2 years previously and had less stuff and it was a one day move. I contacted the office about the discrepancy and Megan the office manager really didn't want to hear it and just pushed the contract signature. The contract included a guarantee of 16 hours although the estimated move time was 16 hours. The actual time was about 10 hours and although I expected an adjustment I received none and got an earful from Megan when I called and tried to point out how the system is set up for Jensen's benefit to the exclusion of the consumer. I felt very taken advantage of and can't help thinking that making no adjustment to the schedule... i.e. arrival time of 10am, intention of 8 hour maximum move time per day whether the job requires 9 hours or 16, including sending 4 guys and a full truck for the second day of items that would fit in a van and take two guys the same amount of time. Then, according to one of the movers an assumption they will return to the warehouse and do work for the rest of the day there on my dime feels inefficient and like exploitation. Although the moving guys will not do extra work without being asked and followed, they generally do a good job and I have appreciated their work on the three moves I have used them for. This was the first time they assumed a two day move and then used that number to base the timing... I was very disappointed and won't use them again.

I have never written a review, let alone a negative one, but the service or lack thereof that I received warrants some type of action. The most disappointing part of all of this is that I used this company 6 years ago with no issues. Unfortunately, this time around it was not the case. Prior to moving I had all of my hardwood floors refinished, which cost me thousands of dollars. The movers scratched them up in 4 different rooms. I followed their claims process by immediately completing their claim form and submitted pictures to Megan Bowman. The biggest disappointment with Jensen is Megan Bowman. I have never in my life been treated as poorly as a customer until my interactions with her. I had called several times to follow up when I was told that I called too much and Jensen's response to my claim was in writing and was mailed. When I asked what the outcome was I was again and abruptly told I will have to wait for the mailed letter. Her tone was rude and curt. When I mentioned that none of the movers wore masks as promised she said, "Don't you have any compassion? These men were working in the heat in August." She must have forgotten that they were also working in a world-wide pandemic and Jensen ensured me their movers wear masks. Two days later the letter arrived in the mail with a check for $225.00. Nobody came to my home to evaluate the damage to my floors and I have not idea where this number came from. I called Megan Bowman to discuss and she again was extremely disrespectful and ill-mannered to the extreme that I asked to speak with her manager. She told me she doesn't have one and when I asked who signs your check she responded with she signs her own checks. She refused to refer me to her superior and instead transferred me to Nick Perloff. He was much more customer service oriented and recommended that I send him a quote from our floor guys. I did, and I also forwarded it to Megan Bowman. The quote was for $450.00 to restore my floors that Jensen damaged. So, we are now looking at $225.00. To this day I have had no response. Nothing from Nick, nothing from Megan. I'd think that a company such as Jensen Movers would make good on a mistake that their employees made, damages that their company caused and that they would value their repeat customers more than this. Unfortunately since this happened I've read other reviews on this site that mention Megan Bowman. I don't care if she is a long term employee or a member of the family...she is toxic to this company. This is basic customer service and she doesn't have any of the skills required. She is truly just an awful, impudent person who any respectful company would not want as the face of their organization.

First I’d like to make note of the numerous times my husband and I have been moved by moving companies. Always with pretty decent experiences. The guys who actually performed the move were decent. They did drop and break my flat screen TV but things happen. Note I was still charged $125 to pack it and it was shattered. No credit was given even though I asked. Never got a response from Megan Bowman. Some of our furniture was scratched and our newly painted walls were scraped. The reason for the low rating is the unprofessionalism of one person. Megan. I called her the day before and told her I didn’t get the cashiers check and my husband had already left for our new home (their policy is the final payment has to be given before anything gets taken off truck). The contract is clear but I simply forgot with everything going on and, since they took credit card for deposit, I guess I was thinking I could use my credit card for the rest. They said I could but would be charged additional 3% which I didn’t want. I suggested that I put the check in the first box that gets unloaded at my new location so my husband could open and give to movers immediately. She said no and that “I’m trying to make my money problems her problem!!!’. I couldn’t believe how rude and unprofessional she was. So unyielding and not customer oriented at all! My husband and I have been managers in corporations our entire careers and would FIRE someone for speaking to a customer that way. Terrible customer service! My guess is she is a family member of Jensen Movers because I believe I’m not the first person to be treated badly by her and she still has her job. We’d complain to her boss but it would go on deaf ears I’m sure so I’ll put it out to all potential customers. After what happened with her I was going to cancel but they would have kept my deposit since it was less then 24 hours before move. Finally she didn’t respond to my email requesting a credit for the tv packing. She charged more then the quote for two things and I asked for explanation. Didn’t receive it. Extremely unyielding and unprofessional company that treats its customers terribly. Seeing the response coming from bad reviews Jensen has received, I have no doubt she will take the time to rebut this statement. Maybe she should take the time to respond to my email and treat customers right the first time.

I put 1 star because I had to list at least one on the Yelp likert rating scale. If I could provide 0 stars, I would do so. Jensen Movers and Storage promises you expert service but they are a complete scam. They are extremely unprofessional, their quality of work is horrible and they do not honor their commitments. Jensen Movers and Storage is the worst company I’ve ever dealt with. Here are some facts about our business dealings with Jensen Movers and Storage: We provided emails that itemized what we wanted moved to our new home, in advance of the move. We met their team on move day and walked the home with them. We pointed out each item (and it’s label) that was to be moved to our new home. During the move they destroyed our walls, rugs and flooring at our old home and at our new property. They would not clean up or repair the damage when asked to do so. They tried to tell us they were finished with the move. We pointed out that our daughter’s bedroom set, many boxes from our closets and bedroom comforter’s were not brought to the new home. They said - quote: “oh we must have overlooked that stuff because some of the doors were shut”. We thought they were joking, they weren’t. Then they told us it would be an extra charge to go back and get the items they forgot to bring. I wrote an email to the management of Jensen Movers and Storage. They replied and told me they weren’t going to provide any type of refund, they could send another team out and charge us to move the items - and that if we didn’t agree to those options, we could speak with their lawyer. I provided my number and asked for their Lawyer to call me. I haven’t heard back from them. PLEASE STAY FAR AWAY FROM: Jensen Movers and Storage. I lost $1,000 working with them - don’t make the mistake I did.

very well! they were able to move it all in record time. the people were very professional and friendly

The move day itself went fine - it was a flurry of activity and at times I felt like I was in their way. One worker stated "she's everyway." They stored our belongings for 2 nights and the price was reasonable. The second day they delivered everything and that went as expected but what I didn't expect was to find that money that I had well hidden ( for an emergency and for a gift that I was saving for) in a clothing drawer was missing. I looked for it that same night and reported it the very next day to the Jensen office. The manager at first seemed as upset as I was and said she would look into it. I didn't even bother to mention to her the bowls ( 2 at this writing) and glass that was broken. One week went by and I didn't hear anything. I called and spoke with someone different and she stated that the company was still looking into it. I waited another 10 days- no response from the company so I called today. I spoke with the manager again and as expected was met with - "no one saw anything", "we told you to secure all your valuables", "maybe it shifted in the large dresser and fell out", "there's no proof that you had the money." When the man came out to do an estimate he stated that "you can leave all your clothing in the drawers because we are just going to blanket wrap them and put them on the truck." The money was secured in an overfull drawer between shirts and in a night stand drawer in a book. I know it is a case of "he said, she said" and I shouldn't have left it in my dresser drawer and nightstand so I am partially to blame for being so trusting and naive but the manager did not have the professionalism or common courtesy to even give me a follow up call. She did however drop into conversation that they, at least once, had jewelry taken in the past but "never before cash." The price was also ~ $1500 more than the estimate which was surprising as we had packed more up by the time they came and moved it to storage. The piano did make it in one piece and appears to be as it was in our old home. That I am thankful for. I have used many companies on Angie's List but this is one I would say is a No!

In my opinion, if you are thinking of using them to move your furniture, do not do it. If you have them lined up to move your furniture , cancel and find some one else. If you have your furniture in their storage units, get your furniture back now before it is too late. As they were unloading our furniture we noticed almost every piece had mice droppings and 90% of the items had remnants of mice nests under the blankets. Our furniture arrived having been in their possesion completely expossed from mice and active mites. Several pieces of furniture had mold on them. So much for fiduciary responsibility for taking care of our earthly belongings. We stopped the workers while unloading and had them remove all the furniture that had entered the house. We refused to allow them to remove any more items off their contaminated truck. We were unable to move into our new home and had to stay in temporary housing for another month and regroup as we had minimal furniture for the new house. The owner offered no compensation for another month in temporary housing. The owners refused to pay for cleaning the mice feces and nest droppings out of the new house which they did while they were moving in our furniture. We wanted to see their climate controlled facility. We made a surprise visit to their facility the next day. They were going through everyone of our boxes of personal possessions, with out our knowledge or permission, and getting rid of the evidence mice nests. We were then told that our furniture was stored at another facility that was not " maintained as well". We contracted to have our property stored in their climate controlled Montgomery location. The manager informed us our furniture was kept in Allentown at a place they do not own, monitor nor maintain. We requested that the furniture all be heat treated to kill any living organisms. We asked to see our furniture before it was heat treated , they refused. We wanted to see our furniture and decide what was contaminated beyond our level of acceptance, they refused. We were told that they would clean what they thought was needed and by who they hired. We had no say in the cleaning process, who did the cleaning , where was the cleaning done, what chemicals if any were used, and what level of expertise did the company have who did our cleaning. We have asked 3 times for a detailed list of what was cleaned. We have no such list. They offered vague minimal answers to our questions. They then informed us that we had signed a document that stipulates that "mice and vermin" are not reason to hold them liable. We were never shown this document nor explained that mice feces and mice urine and mice nests are acceptable by their standards. This disclaimer is secretly and subtly inked to the rear of the inventory list. The way this disclaimer is and was hidden from us, in our opinion and regretful experience, is a testament to who they really are. The owner of this Family owned business never once contacted us to apologize. We were sent dismissive emails, through the office managers email account, that they could only find evidence of one mouse and minimal damage. Remember "one mouse". Their top foreman assured us he personally went through every box and removed all of the mice droppings. It is obvious that they went through every box, as the first 10 boxes we opened , 6 had been re packed in the wrong labeled box and were then placed in the wrong rooms on move in day. Having payed movers to place boxes in specific rooms, now we have to redistribute the boxes to their correct rooms for unpacking. And the first 5 out of 10 boxes still had mice droppings. Personal linens were chewed on and have to be disposed. It is now a week later and 50% of the boxes have signs of mice. Remember it was only one mouse. They demanded a bank cashiers check up front before any furniture would come off the trucks. After unloading 2 trucks we were then informed that the rest of our furniture would not be delivered that same day. The third and final truck came 7 days later. Yet they had our check in full. Are you sensing a theme here of dishonesty? If we could rate them lower then an "F"- we would. Having talked to their insurance company, in my opinion, the vast majority of the moving company industry operates under a premise that we as consumers feel the movers have our best interest at heart. Jensen movers do not. The moving industry has complete control of you and your possessions once your furniture is on their trucks. The ownership, office manager and warehouse foreman have their act down like a Broadway play. You get "smoke and mirror" protection and very little to say about your furniture with a company like Jensen Movers.

Terrible- damaged a solid cherry bed in three places, does not want to pay insurance claim. Also broke two dishes, still has not paid for that. All receipts were provided within two weeks of delivery what I got- an earful from Megan who wants to only repair items to "look like new" not function like new!!! and would require me to arrange pick up, delivery, and being with the furniture for an unknown period of time.

The move went well and I was very pleased with the service that Jensen Mover's provided. All of my interactions with the crew went well and all were very professional. Jensen used a crew of three men to pack our 3 bedroom house on Friday. It took them only three hours to pack everything and they did a very nice job packing everything well. The workers took care of our belongings and were respectful of our house. My mother and aunt were there with us also, and all of the workers treated them with respect and were very friendly. Jensen arrived the next morning with a crew of 5 men and had all of our house loaded into the truck in 4 hours. The men hit the ground running and had the first furniture from our living room wrapped and loaded into the truck within 10 minutes! They took care to place cardboard over our hardwood floors and again were very respectful of our house. All of the men were very professional and they all worked their butts off! The company does not work on Sunday so we were scheduled to have our belongings delivered on Monday. My only (small) complaint is that the truck did not arrive until 5:30 PM in Boston on the delivery date. I emphasize that this is a MINOR gripe and that it is understandable that it would take quite a while to drive a big rig from Philadelphia to Boston going through both NYC and Hartford traffic. Please don't let this one complaint overshadow how happy I was with their service! The unloading crew was only 2 men, so it did take them until 1AM to get all of our things unloaded. However, these two guys worked liked machines! They worked straight through until completion and only took small breaks for drinks. We had to practically force them to eat some pizza that we had ordered for them and even then they would not eat until the job was done. Again, they were very respectful of both us and our new home. We only had two minor furniture casualties during the move. A small (cheap quality) book shelf and a $20 file cabinet did not survive the move. Neither of these casualties were a fault of the movers, they were just cheap pieces that were not built well. All of our high end furniture, pictures, etc were packed well and had no issues during the move. Overall I was very impressed that with such a large move that our belongings were treated and transported so well. All of the costs were explained to me prior to the move and they came within the amount of the estimate that they had provided. I will use Jensen Movers again in the future for moves as the provided a very professional service at a reasonable cost.

They lost all of our computer and television power cords. A grandfather clock came broken.

My mother got this service provider from the yellow pages for an estimate and then I called to make sure Angie's List that they had a good rating. I did get three different prices from them, but it did make sense to us because of the extra services. They had a B rating and I felt from the reviews that they would be a fit and would treat us well.They helped us move from a three bedroom house to a condo.They are riggers, which is very important. They took out our window and took the large furniture out and put back the window. They also packed the lamps and were very careful with the antique lamps. The lamps were boxed the lampshades were boxed seperately. The only thing I wish someone had suggested taking a picture or label the lampshade to match up with the lamps. It would of helped with putting them back in our new house and getting the lamps with the right lampshade.They came three times to our home and were very responsive. Anytime there were changes or charges they explained everything and they were very professional. I would use them again.

They sent 3 very unprofessional movers, one with a bad leg which meant I had to put in a lot of my own work carrying boxes myself. After the first half of my belongs were moved to the house, it took about an hour to complete the paperwork. Apparently only half of my things ended up in the storage facility. I didn't have any recourse because I didn't pay extra for their recommended insurance. Even the person who I talked to on the phone at the company told me it was not a good idea to not pay for the insurance. I lost a lot of personal things of my husbands and mine which included a lot of my business items which meant I couldn't continue my business as a picture framer. I talked to a lawyer in my area who had helped a family member. She wasn't able to take my business because this company was a client. She recommended another lawyer but as things got more financially complicated I couldn't afford the legal fees. I was in England for several months after the first half of the move and had everything delivered from storage after I returned. It was at that time, I realized the boxes had been compromised and not carefully packed as I had left them. My suspicion is that they don't pay as much attention to customers who don't buy the insurance and hire people that are not professionals. One of the men who delivered items from the storage facility showed up drunk and reeking of cigarettes. I actually had to wipe down some of the boxes after they touched them. One of the people asked me, suspiciously, if I lived there alone and another spent a lot of time in the bathroom with his phone. I called many times, hoping that my items were lost in storage but that turned out not to be the case. I tried to contact a manager or the owner and couldn't get a response from any of them.

Excellent overall experience! Our crew of Ogie, Nick, and Nate were professional, polite and hard working. They really made a stressful experience go better than expected. Not the lowest price around, but a good value based on the service. I would recommend this crew to friends/family.

We used Jensen Movers 3 years ago upon the recommendation of a friend and were extremely pleased with their services. So when we moved again this year we called them again and they did an excellent job again! Our foreman, John, was involved in our move 3 years ago and we were pleased that he was involved in this move. He and his team were extremely professional, on time, handled our furniture with care and were very pleasant and nice. We would definitely use them again the next time we move as well as would recommend them to anyone who is thinking of moving even if it's 5 houses down the road (our last move), across town or another state. Thanks John and team you guys are awesome!

They have good customer service and are very responsive.

I would never hire this company again. If I had known what a horrible experience awaited me, I never would have hired them in the first place. My husband and I contracted with this company to pick up our furniture on one day, and deliver it across town to our new house the very next day. Their estimate came in at around $2,100. They arrived late in the morning on the first day of the move (10:40) and packed up our furniture (4BR house with a finished attic). They were somewhat slow, but seemed to be okay. At the rate they went, though, they never could have gotten the job done in one day. Also, I asked for 3 men; they sent 4, which is more expensive. The problems started the next day, when the crew arrived with the furniture atour new house (again late -10:45). I was told they had waited out the traffic at a truck stop. (Sure beats working)! First off, the crew chief demanded that I leave all my valuables alone in order to go to the bank and get a cashier's check. He said they won't accept personal checks because some people stop payment on them after the crew leaves (after my experience, that's no surprise). When I called their manager, Megan, to complain, (because I had no other family member or friend there to watch my stuff), I was treated to the rudest tirade I have ever witnessed in my entire life! This woman, the manager, screamed so loudly that you could here her across the street from my cell phone. When I threatened to describe my treatment on Angie's list, she threatened to sue me for "slander"! (Apparently, she doesn't know the difference between slander and libel). Also, she threatened to write a bad review of us on Angie's list -we will not be in timidated; we are telling the truth, and attempting to expose this unacceptable behavior. She hung up on me. Later that morning, my husband called to complain about what he felt was unprofessional behavior, and was treated the same way, complete with being hung up on. He was very calm with her, I might add. We did give the men the cashier's check, and then they wanted more money at the end of their day (this time via credit card). After 3:30, they stated they get get paid more money (no wonder they got to our house at 10:45). When all was done, the move cost us around $2,800. The 2nd crew, also, was slow, seemed very tired, and I found the crew chief sitting on top of a fragile antique chest, taking a rest! They scratched a 260-yar-old table, damaged a hinge on an antique clock, dragged a couch over our beautiful hardwood floor, creating a 10" scratch, then tried to fix it by using a stain pen which was several shades darker. Now we have a 10" dark stripe in out floor. They stacked boxes marked "fragile" 5 or 6 deep, so there was some crushed glassware. After they left, we could not find our paper work, which had been out in plain sight, especially the form they signed admitting they had damaged something. I have no idea if they took it, but I wonder... We had paid $200 for extra insurance, and that was our only record. Of course, it may have gotten misplaced. Also, after they left, my son, his friend and my husband had to take clearly marked boxes to their rightful destination; some of them had just been dumped in the living room. I want to be perfectly clear about something: I am an honest person, and everything I wrote is true. I sincerely hope that Angie's List stands behind their members, and won't let them be bullied and intimidated. I hope I can rely on them to protect their members from these tactics. Describing a true experience and rendering an opinion is not sueable. I feel we were traumatized by these people, and I would never dream of using them again. I feel their behavior is most unprofessional, and everyone from the lowest employee on up has not been trained properly. Well, that is my opinion.

They were very good on pricing, they were comparable.

From the start this company was a nightmare. They insisted on payment up-front as it was a corporate re-location. I later learned that this is not a standard practice. It was a big lesson. NEVER pay a mover in advance. The first day of packing they sent one man to come and pack our 5000 sq. ft. house. He had ONE ARM. I felt horrible for him but we had just paid $22,000 to have our house packed and moved and there was no way a one-armed guy was going to be able to do it. When I called to complain, they sent a few other guys over. On day 3, I realized that the men had packed an important file that I needed. As every box was supposedly inventoried, I looked through the sheet to see which box had the files in it..... No luck. I ended up unpacking about 3 boxes to look for the files and when I opened the first box, I was horrified. They hadn't carefully packed everything, they LITERALLY turned drawers upside down and dumped them into the packing cartons. I was hoping that it was just the one box but as I began to open other boxes, I realized they had done them all the same way. I ended up unpacking and re-packing about 20 boxes myself and demanded that they remove those charges from my bill. They refused. As they now had my money, I was powerless. Even though they had done the packing and the inventory, they ended up not fitting all of our stuff on the truck and they told us that the rest of the stuff would be shipped within the next 8 weeks. THIS WAS NOT WHAT WE HAD BEEN TOLD. When the main truck arrived a week later in Florida, the driver told us that the truck weighed more than they had anticipated and that we had to pay an additional $1500 in cash or they would drive away back to PA with all of our stuff. My husband paid them. (although now I know I could have called the police as we had a "Not to Exceed" contract) So many of our things were broken or missing.... To this day I cannot see their name on anything without reliving the horror of that move. It was a nightmare from beginning to end. Please do not use this company.

Three Jensen packers/movers arrived on time, looked over the job, and immediately started working. Because my house was about to go on the market and I am about to move to another state, I needed to put furniture from each room in storage as well as china, crystal, household items, and clothes most of which I had already packed. Before their arrival, I was concerned about, what I thought were, challenging pieces to move, For them, nothing was a problem. They took care of everything that needed to be done and more. One set up a smaller TV for me downstairs so that I could have something to watch while I still lived here. He offered to do it which I found very thoughtful and I appreciated. Another carefully packed all of my china and crystal, a few pieces of which came from Ireland years ago. Again, no problem. There was a miscommunication about the need for wardrobe containers. They simply had several delivered to the house while they worked on something else. The bottom line is that they worked hard, were professional, and I would recommend them to anyone.

This is the second time I have used them. Once again, they exceeded my expectations. Most importantly to me was the way they worked to make sure that we were comfortable with the entire process and that nothing we asked for was inconvenient. We had a million boxes and everything got put where it needed to be!.

Jensen Movers & Storage is a family business. The owner came to give me the estimate. They worked out the details of the job with me. I had a 4 storied home. I used to run a bread and breakfast service and I had a lot of furniture. The packing was great. They had to store something for me. It was very nice to deal with them. I keep hearing about these kinds of jobs being handled by big companies and the nightmares people face when the truck gets stranded somewhere. I like to patronize the family business because I am talking to the boss. When I call them they answer. They make sure they wrap things up. The prices were reasonable. I recommend them to other people.

It was a very bad experience working with them and I would never hire them again. They broke a few things while shifting and have not taken care of it yet. They were very careless while shifting and I would not recommend them to anyone.

For the move out, the movers arrived on time, knew what they were doing, and did an excellent job, didn't ding the walls or break anything. For the move into the SC house, they called the night before, said they'd had a flat and would arrive later than expected. It was helpful to know this the night before and not have to wait in the morning. They arrived an hour later than they'd expected to, but once they got there, everything went smoothly. This was an excellent experience, overall. I'd use them again and recommend them highly.

I might have gotten a cheaper price, but I liked what they had to say. We have an extensive art collection and they were willing to make custom crates for each or our large paintings and use individual boxes for our ceramic pieces. They have a climate control storage facility. Nothing happened to our irreplaceable items and we were extremely happy. I feel that you get what you pay for.

When I first called to set up an estimate, I did not know what to expect from a moving company, because my wife and I had always moved ourselves. I was pleasantly surprised by the warm, friendly approach of not only the office staff and estimator, but the moving crew themselves. The men worked as hard as they could to give us an efficient and stress free move. We had two settlements in one day and Jensen held our goods overnight so we did not have to do everything in one day. With a newborn baby and 3 pets, moving could have been a real hassle, but Jensen got the job done. I would recommend Jensen for any move.