A & A Appliance

TERRIBLE .... Stay clear of this shady business.

They did the job BUT they overcharged. Something else happened to the refrigerator again and they did not return my phone call and when I finally got a hold of them and made an appointment they did not show up.

The experience was HORRIBLE and is still unresolved (1 year and 3 months later). I called Ed to tell him that the dryer started working again and that we didn't need the motor any longer. Asked that he place refund my $399.00 dollars minus his service/visit fee. To this day we have not been refunded any money. We have made a dozen calls and no resolution. Ed hides behind the 877#, acts like he doesn't know what's going on and claims that the person that does the refunds is either on vacation or "She sends the refunds out at the end of the month". As mentioned, its been 1 year and 3 months, and no refund, no returned calls, no motor and no sign of this criminal company that hides behind their PO Box and 877#. Please note, we will continue to attempt to recover our money via the Small Claims Court and/or the Pa. Attorney General's office who is responsible for contractors licenses. I only hope this feedback prevents someone else from being a victim of Fraud.

It went great. They came and checked to see if it was repairable. The service call is credited towards the repair. They will ask you for the serial number of your appliance and they can order the parts.

We called and asked A&A for our money back. Since they had replaced some of the parts we did settle on a lesser amount in a refund but that was 6 months ago and we're still awaiting our promised refund. I call them all the time to follow up and have been consistently for the past month. They have new excuses every day, always a different excuse and then even promised last week that the "check was in the mail". Still nothing. I do not recommend this company for service of anykind except for answering their phone. They just don't know what to say after they do. UPDATE: I called the company on Monday, the day I filed the report, and had the check I had been waiting for on Tuesday.