Response from Energy Swing Windows Inc
Thank you for your response. Energy Swing Windows is proud to provide value that is unmatched in our industry. From manufacturing our own patented swing-in windows designed for the ultimate in energy efficiency and ease-of-cleaning, installing them with our own employee installers--never pay-per-piece subcontractors who rush to get the job done as fast as possible thus increasing the chances of major installation issues in the future, and providing the industry-leading "No Small Print" true lifetime warranty that covers everything for as long as you live in your home, we make sure we do everything right from the time you call us through installation and beyond. High-pressure salesmen in our industry are known to stretch the truth as long as it means they'll get someone to sign a contract within minutes of stepping in the door. Energy Swing Windows employs a unique no-pressure two-step process. A knowledgeable Energy Swing client consultant will sit down with you in the comfort of your home to find out exactly what you are looking for in new windows and doors. Then, he’ll measure and write down the dimensions of all of your openings, and snap some photos. Now, the next step is where Energy Swing really goes the extra mile for homeowners. Your Energy Swing Windows client consultant will not give you the price right then and there. Instead, he will take the measurements and photos back to his office, where he will review them with Energy Swing’s experienced Installation Manager to come up with the best possible solution for you and your home. Unlike other window companies, Energy Swing does not want to throw out ballpark figures for an estimate, then find out they were wrong and have to ask for more money later. They want the price they give you to be the final price for the right solution. No tricks, no dramatic price drops—just the exact price of your project. So, your client consultant will then come back for a second visit to review your “Final Price” proposal with you. And, trust me, the price will be right for all the value Energy Swing has to offer you: expert employee installers—no subcontractors; a window manufactured locally in Murrysville designed for the ultimate in energy efficiency and ease of cleaning; and, most importantly, the industry’s only true lifetime warranty that legitimately covers everything for as long as you live in your home. This two-step process is an Energy Swing exclusive. It is a critical component to deliver the highest level of customer satisfaction in the industry. It takes more time to do things this way, but it means you are much more likely to get a satisfying end result. You’ve heard the phrase “measure twice, cut once”, right? Well, when you decide to invest with Energy Swing Windows, they will send their Installation Manager to your home to take final measurements of all your windows and doors to make sure they’re made just right to fit the openings in your house. Another unique step to ensure your complete satisfaction with the end result. Furthermore, Energy Swing company installers treat your home with the utmost respect and provide better clean-up than a maid service. The “total control” process that Energy Swing employs is built to deliver the highest level of customer satisfaction and we've got the record to prove it. Sometimes we're priced lower than our competitors, sometimes in the middle, and sometimes we're at the higher price point. This will vary by job. But, what does not vary at all, ever, is quality and value. In this area, we are unmatched by any competitor, regardless of price. Unfortunately, in this particular case, our client consultant was unable to appropriately convey the extreme differences between us and others in the industry and how you'd benefit greatly. For that, we're sorry. But, if you take a look at our 30+ Angie's List reviews, and various other online review sites, including hundreds of client testimonials on our website, you'll quickly see that we've made a habit of satisfying the vast majority, if not all, of the homeowners who have decided to trust Energy Swing Windows with their homes. Price is only one small part of the equation when deciding who to trust to work on your home. We're sorry we were not a fit for you, but we wish you all the best with your new windows. We sincerely hope that if you have issues with any of your windows, the company from which you purchased them actually steps up to the plate to take care of you. It's a rarity in our industry. Good luck!