Tom Minshall

Excellent. Prompt and honest as well as reasonable.

Tom is very experienced and did a great job on the repair!

Great. Professional and Knowledgeable!

Excellent! Tom is the best! Having been in the business for 53 years, he definitely knows his stuff! And he is a perfect gentleman, very friendly, and very likable. I will definitely hire him again, and highly recommend him to everyone!

Tom is great. Will go to him in the future before any of the bigger outfits.

Tom was quick and efficient, came out next day. Super nice guy and will hire again next time something breaks! Thanks Tom!

Tom tried to fix problem but was economically feasible

Very helpful and walked us through the entire process. Really nice guy as well

Quickly and efficiently Tom is friendly, yet professional.

really well, watched him take apart the oven & verify it was the igniter. He aldo took apart oven window & cleaned it. He was thorough, very knowledgeable & reasonably priced. Great job.

The job went well. Tom kept his appointment and repaired the washer promptly. He has lots of experience and knows what he is doing.

Very well, Tom was on time, efficient and knowledgeable

Tom was thought In evaluating the stove/oven. It was determined the element was not working properly in the oven. He ordered the part and installed. He was punctual and professional.

Went very well. Tom showed me the damage and explained my options and how to keep the existing damage from getting worse. We can either buy a new dishwasher or pamper this one. We decided to keep this one out of the landfill for a while longer

Tom was great. Timely and professional.

Tom was great, I would definitely refer friends and family to him.

Quick response and resolution. Thrilled with the choice.

Very well. Tom was very knowledgeable. Definitely would refer him and use his services again

Great. He is knowledgeable, fair, and a class act.

I called last weekend , finally was able to speak with someone Tuesday make the appointment with their soonest appointment being Friday. I had previously had another company out but because of my warranty I need to use an authorized LG repair shop. It’s not good to be alone, over 65 and in a vulnerable position during a pandemic without a working refrigerator. I was concerned about using them because of their reviews but they are the only authorized LG Repair shop in my area. The previous person diagnosed it as a bad compressor but Rosedale said they don’t trust other people’s diagnoses and need to see it for themselves before ordering parts. No one showed, no one called and I still don’t have a working refrigerator. If they do finally come I’ll still have to wait for them to order the parts.

It went very well in the end. It is difficult to get a commitment from Rosedale for a specific appointment time which tended to mean you had to stay close in case they called. Otherwise, I would highly recommend their services with the fan replacement going without a hitch and working well.

Horrible service, the owner was hard headed and difficult. Unwilling to to do anything to rectify the situation. DO NOT USE!!!

I hired Rosedale to come out and fix our Dishwasher, Ice Maker and Dryer. They were here for a total of 30 minutes (over 2 visits bc they forgot a part) doing the work. Fixed the dishwasher, did not complete the work on the ice maker (after 2 visits and me sending pictures) and recommended someone to fix the dryer because they won't clean out the exhaust for the dryer. They charged me over $400 to replace a screw in the dishwasher and replace part of the Ice maker. When I complained to the owner he told me that I have a house and he doesn't. He said he was not making a lot of money. When I told him they did not complete the work and were charging me over $200 an hour for the work that was done (parts were about $160 per my research, but he was not willing to tell me how much the parts were nor break it out in an invoice), he said that he has to pay for training, drive time and other expenses. The owner would not listen to what I was saying and hung up on me. I tried to call him back but he would not pick up the phone.

Charged $95 for a service visit covered by warranty. Said was wiring in house causing dish washer problem. Hired electrician to fix the problem. Says wiring is fine there's a short in the dishwasher, and proved it. They said they would come back out and check it. They don't call they day before or the day of service. Waited all day on the day they said they would arrive and no one showed. Called Tom the owner and he said " yea we got busy. Maybe tomorrow." What the heck I took a day of work. Called warranty company and they said that they were sorry and that We should never have been charged or Rosedale recommended.

I ended up not being able to get the parts. The whole thing wasn't really Rosedale's fault. They didn't fix the problem. It wasn't their fault. It was the manufacturer's issue. The people who came out weren't authorized dealers so they couldn't get the codes they needed to plug in so they weren't able to fix it. They tried but they weren't able to get it done. They came when they said they would. The folks seemed to know what they're doing.