THE ALARM CAPITAL

We have been with this company for over 15 years and have had issues off and on. These problems ranged from over billing issues that were resolved through the Attorney General's office to lack of response (no call back) when our alarm was triggered. They are located in Media, PA. We are in Harrisburg. Any issues we had required us to wait weeks until they were coming to our area. They also change $99.00 for just walking in the door. We recently called them as well as two of their competitors to price upgrades to our system. We never received a call back. I was on hold for a total of two hours and discussed cancellation with three people. I was told it would take three business days. When I called to make sure that this had been done (10 days later) I was told it was a thirty day notice from the time I called and I owed them another month's payment. My contact with them had expired before my calls to them. I was treated with no respect. The supervisor kept telling me I was talking over her. I was told I was not being truthful but that they would be nice and cancel it back to the three day notice. Keep in mind I have not been under contract for two weeks before all this happened. Run don't walk away from this company. Their service is the worst I have experienced in a very long time. We went with another vendor and the service so far has been incredible. If this isn't a failing company it should be.

I moved out of the area and they would not let me out of the contract no flexibility when I had to move. I was willing to pay a set amount for getting out of the contract but they would not even discuss or negotiate the remaining year and a half and got nasty about it.