Suburban Overhead Doors, Inc.

Installers were terrific and doors are great. Office staff great to deal with. They recommended Artisan Doors, which beautifully replicate old doors. Approved by local historic commission, needed as house is historically listed.

All steps of service were clear and detailed. They provided a great package and smooth install.

It's fixed. I've been relying on Suburban Overhead Doors for over a decade. Service is consistently excellent.

They came out quickly, efficiently fixed a wiring problem, and didn't try to upsell me at all on replacing a 24 year old motor ("still has some life left"). From initial call to problem solved in about an hour! Awesome.

I called about 3 Friday afternoon--receptionist called me back to say that the repairman could come out Saturday after noon. He was very prompt--gave me useful instructions on how to read the guide lights and realigned them properly. Also lubricated the spring and put a longer screw into the attachment of the left hand channel so it didn't vibrate. He's come out once before--Feb 2014--and both times I got good, prompt service as well as useful information.

Phone call made to set up an appointment for an in-person estimate for a garage door and motor replacement. A woman, identified herself as the "Office Manager, took personal and demographic information as if an estimate visit was going to be schedule. Instead, without any explanation, she began asking numerous questions about the door, etc...ostensibly to "help me". I suspected that she was trying to avoid setting up an in-person estimate and instead was trying to get enough information to then formulate a price quote, encouraging the potential customer to make decisions apriori on door styles, etc. In other words, determine if it was going to "be worth" coming out in person for an estimate. She stated I should look at the company Website to select door styles, etc... What was particularly interesting is that she kept insisting if was for the "customer's" benefit, despite the lack of logic to that argument. It was extremely premature for this level of discussion and certainly not to the benefit of a potential customer who consistently asked for a person with technical expertise to come out and evaluate the situation. It deviated significantly from the process of other door companies and was not at all transparent. I explained that I really needed an in-person estimate due to specific installation challenges which had nothing to do with style of door or other parts selection due to the technical nature of he challenge. Still, she refused to set up an estimate. It wasn't until I specifically asked if they actually do estimates without getting a customer's willingness to pay them that she indeed stated that their policy wasn't to come out for estimates unless they made some price quotes, i.e targeting customers in advance who they thought would spend a certain amount of money. When I asked whether or not an "Office Manager" had enough technical expertise to make price quotes without knowing the customer's level of expertise in describing the situation, she claimed that she had a lot of installation experience. Never stated that she was an owner. I repeatedly asked to speak to the owner. She refused and hung up. Service was never provided It seems like an honest and straightforward description of their estimate policy would lend significant credibility to their practices and save everyone time!

We called them on a Friday and they came out on Monday. One person came out and quickly and professionally replaced the spring and lubricated the rest of the rollers. He was very friendly and the charge was exactly as estimated on the phone.

Called and came out the same day which was wonderful. Garage door had been making a rubbing sound and shaking a little at the end when closing.. Tom replaced some old rollers and did a lubrication of rest and door works great now.

This is the second time in three months that we have used Suburban Overhead to repair an old garage door that we didn't want to replace. In February we had new tracks installed (separate review) and then the door opener replaced. The owners are very responsive, very timely and do very good work. We would definitely use again, should the need arise and highly recommend.

Tom was prompt, efficient, pleasant and professional. He analyzed the situation, replaced parts as needed, and tweaked the track and system overall to make it work even better! Thanks!

It was beyond our expectation! We had quotes that we needed a new garage door. Tom somehow was able to fix the damage and put our garage door back in even better condition than it was before the damage! He came the same day that we called and was able to fit us in at the end of the day! He was very professional and fast! I would highly recommend Surburban Overhead Doors! Thank you so much!

I spoke with Joan who informed that unfortuntely they do not work in northeast Philadelphia. When I asked her if she knew another reliable company in the area and she said no. However, when I told her about the issue I was having she said that it sounded like an issue with a spring. She was very pleasant and professional. It's nice to see a company take the time to help someone out even if they can't do the job for that person. I recommend them highly just based upon this interaction.

We called for service at 8 a.m. The owner, whose name we didn't get, called us back, asked some questions and gave us a preliminary estimate of approximately $300. He said he could come to the house that day between 11 am and 1 pm. He arrived at 12:15 p.m. was very polite and professional and explained everything that was wrong with the door (or I wouldn't have all of that information above) and how he planned to repair it. He also provided a checklist of all of the work completed. He advised us that the electronic opener was still in decent condition and didn't need to be replaced at this time. Because of the great service and high quality of work performed which took about an hour, we will be calling him back when the opener fails. Would hightly recommend.

The two women I spoke to at the office were very friendly and responsive. Tom showed up as scheduled, fixed the problem with the garage door and left a detailed invoice describing the maintence he performed. I would definitely recommend this company to anyone.

Suburban Doors was great. They had to order the panel (it was old) and kept me informed. When it came, they put it right in. Nice job.

I was extremely impressed with all interactions with Suburban Overhead Doors. I called this morning around 9am and spoke with Joan. She called me back and confirmed Tom would be able to come to my house today. I asked her to call me when he was on his way - she did, and he arrived exactly when she said he would - very punctual. He was very knowledgeable and polite and completed the job efficiently and thoroughly. I would definitely use them again and highly recommend them to others.

Experience was excellent. Joan was very accommodating in scheduling the work and Tom arrived right on time and had the work done quickly. Both very pleasant to deal with. Garage has stayed dry through heavy rains since the work was done. Would definitely recommend these folks and use them again.

I called and spoke with a very responsive woman, Joan, who scheduled Tom's visit. He arrived early in the morning as promised because I told Joan that we needed to leave at around 9:30. I let him in the garage remotely, and by the time I got down and outside to meet him he had already fixed the damage where the door's drive unit had separated from the header of the door. He also reinforced the other door's unit and lubricated the doors. Although the doors had been installed by another company ( a subcontractor of our builder) Tom was professional, and not critical, and assured us that the other firm had done a good job. Excellent service!!

Great to work with from phone calls to instillation. I would (and already have) recommended them to other people.

Suburban Garage Door was great to work with. I sent an email through their website and Joan immediately called me back to discuss the options available. Once I thought the prices and options were a good fit for me, Tom came out to measure shortly after. The order process was quick and Tom and the team were great! I mistakenly chose a white door when I needed an almond color and Joan quickly sent me over the new invoice to sign and email back before the original door was ordered. My old heavy wooden door was replaced within about a week and was done well. The door looks great! Took around the time that was allotted and was no hassle. I would definitely work with Tom and his team again for any garage door needs and have already suggested their work to several folks on my street who seem to be looking for new doors as well!

Professional, on time. Plan to use them again in my new home.

Overall experience was excellent. I called him on Sat morning. He was in area and came over within 30 min. Gave price for house call plus service. Price seemed a little high but I have nothing to compare it to. Work was done promptly and professionally. Bill included replacing cables and lubricate. Was a local family business not some 800 #. Would definitely use again.

Entire service experience was wonderful. Garage door hinge and pulley failed and we immediately called Suburban Doors and spoke to Joan in the office. She was pleasant, courteous and responsive and told us she could get Tom Muir to our home on his way back from another job. To our delight, Tom arrived within an hour and was able to replace the failed hinges and pulleys and was on his way in less than an hour. He is very knowlegeable, pleasant and a true professional - a pleasure to do business with. Would highly recommend him.

I had been trying for years to find an automatic opener for a very small garage. I found Suburban on Angie's List. Tom looked over the situation and took the time to discuss a couple options, resulting in a unique approach that works great! We are very pleased with the quality of craftsmanship, since this required customizing the railing to fit in a cramped space. There was no sales pressure to replace the existing door (which was only a year old)...unlike reps from other companies. After the installation my wife wanted another remote switch, which Tom dropped off the next day. I would recommend Suburban to anyone who wants quality work and service.

We took care of most of the details through email, which I prefer as my career is shift work and I keep unusual hours. Joan in the office was responsive to all my inquiries, and Tom completed the job in less than three hours. The estimate was detailed and was the final cost to the penny.