POLAR AIR CONDITIONING CO

About 18 months after moving into a new home with a newish, central air conditioning system, lots of water started leaking from the unit, making a ton of mold in my closet. Called Polar Air and they charged me over $1000 to fix it. Polar Air repeatedly assured me that the unit was completely fixed and would not cause any more trouble. At that point, our insurance company tore out my closet, some other walls, and hardwood flooring for mold remediation and reconstruction. After using this unit for about 4 months more (over 2 summers), water began leaking again? I called Polar Air and someone came to look at the situation. He told me that I should not be charged for his visit because this new leak had happened because Polar Air had not fixed the unit properly after the first leak. He seemed very sorry and sort of worried about it. I was also told that Polar Air would not fix the unit until summer ended because my attic was hot (so I would need to suffer through July and August with no air conditioning). I am very busy with small children but I assumed that I would not be charged for this visit and went about dealing with the mold situation caused by the second leak. Then Richard snt me a bill for about $125 for that visit. I wrote him a letter, explaining what his worker had told me and telling him that I, of course, would not pay his $125 bill. He continued calling me and, after yelling at him several times, threatening him with legal action, having him threaten me with legal action, and him increasing the amounts he was attempting to charge me, I decided to pay him and write areview. I also called another air conditioning company, who told me that the way the unit had been fixed (by Polar Air) would inevitably lead to periodic, large leaks because the unit?s entire stand had to be replaced (and that would cost about $1200). It was cockeyed and not strong enough to hold the unit. They also temporarily fixed the unit for very little money in my hot attic, almost immediately. This leaves me also wondering what on earth Polar Air did for around the same money it would cost to install a whole new stand... Richard claimed that my system leaked a second time due to a lack of maintenance but, considering what his worker and the other company said, I know that was not honest.

Richard did lousy work and overcharged me for this service. This dragged on for months and although he knocked off $120 for the diagnostic test, he added a finance charge and the final bill is unfair. I tried to negotiate it on several occasions, but he is difficult to talk to and won't budge.

I do have a contract with them and they come out two times a year for this. They come in the spring to make sure the air conditioner is set to go and then in the fall to turn on the gas furnace and replace the filters. I have used them for years and I think they are very reasonable. I pay them annually to keep their services. The service check went great this time as it always does.