West Shore Home Mechanicsburg

They do a good job but they charge a lot of money

They hard sell you. Buy now or offer goes away. They broke the main window and put blue painters tape on it, so we had to wait two more months looking at that. When we called to complain, they didn;t get back to my husband until after several calls. The lady who works in the office was rude to my husband on the phone. My husband called a few weeks later and, guess what, they forgot to even order the replacement window. On the day they were supposed to replace the window,(they called that morning) they only had one man scheduled to do the job, which takes at least 4 men. So, we had to wait yet another week . The only saving grace is that the two men they sent out(Aaron and Bill) were completely professional and the owner did reach out and give us a gift card. This was a 21 thousand dollar job. We should have been treated so much better. Additionally, we were having a kitchen remodeled during this time. We had called West Shore out because the kitchen window( a separate problem from the install) did not open. One of the repair team actually had the nerve to talk about the work our contractor was doing installing the French doors. Even asked why we didn't have West Shore do the door installation. Uh, maybe because their work had been substandard and wasn't close to being done or up to par. When the same guy returned for the large window replacement, he even commented about our contractor not being done with the kitchen. This was two months after they broke the original window and still hadn't finished their one day job. Lessons learned, I guess.

West Shore Home came to give estimate. Presentation was long and a bit over the top sales-y. However, we gave them a shot because we thought the quality of the window was good. Follow up was excellent and my project was actually scheduled earlier than originally quoted. When the crew arrived (Steve and team) it was like watching a well-oiled machine. They were so professional and so professional, I was very impressive. They replaced 15 windows in a day....it was amazing how much care they took to clean up, finishing the caulking and trim and more. They are pricey, there is no doubt about that. But I have done enough home remodel projects to know that you get what you pay for, and in terms of professionalism, workmanship and quality, West Shore Home is top notch. I would definitely use them again, and Steve and crew who did my install have put any other contractor/handyman to shame in terms of what I should now expect.

Great company.

Great people to work with

Sales rep, window installers all knowledgeable. Good quality product, not the most expensive not the cheapest on the market. Compared well with Pella and Anderson replacement windows.Jared, Devon and Erik did a Great installation and cleanup.

I was very pleased with all aspects of this project - was able to get a quote quickly, installation was excellent and fast, customer service was very responsive.

Sales rep. was very professional and knowledgeable. After researching several other window companies, West Shore offered (not the lowest price and not the highest price) the best value for a very high quality product. The installers know their craft - clean up was remarkable. We had eleven windows installed and my wife and I could not be more pleased with the complete experience. We highly recommend West Shore.

Great savings were offered due to current promotions and payment made in cash and not credit.

My sales rep, Chris Parent, was fantastic. He was very patient, given that we have a toddler and an attention loving dog. Sat with us through a 4 hour planning session. The builders were great! Very professional and hard working. Got the project almost all done in 1 day (minor set back in the front door waiting on new trim). The guys did a great job and cleaned up after. The project even made my master bedroom windows bigger. My only downfall, I have spoken to several people after the fact, and it kind of sounds like I am paying way to much for my doors and windows. Live and learn I guess, but otherwise, I am very happy.

Duplicate inquiry.

Did not hire. Was out of my price range. Could not see the value for the money to be spent. Excellent customer service and a good product.

They were fine!

Very professional, one day install.

this was not an easy job and they spent two very long days installing even in to the evening to make sure that they got it done right

Needed a new rear entry system (frame, storm door, and door). Guys came out and upon install discovered what turned out to be a larger problem. Turns out that water in my foundation is what caused my original door and frame to rot out in the first place. Ralph and Tom were up front with me and recommended I not have the door installed until the water in my foundation was taken care of. Despite the headache of having just paid for a door and now learning that I would have to pay for a basement sump pump this was good advice and I appreciated Ralph and Tom's honesty. They could have just put the door on and I would have never know the difference. That right there gets 5-stars from me. Additionally, the instill was terrific, and the guys were very personable the entire time. Excellent work, job well done!!

They said they would install my windows before Thanksgiving, but they didn't install them until late December. They canceled on an install date last minute saying that the windows weren't done. On the day of the actual install, they showed up without any notice or warning. I had no idea they would be there that day. In the end my project was set back a month and a half because of these guys. The window install did go well though when it finally happened and the new windows look great. They were pretty expensive, but probably worth the money.

Installer's Bernie & Rob installed my exterior door today. I am extremely satisfied and love my new door. I would definetly hire this company in the future and highly recommend them for their professionalism. They were knowledgeable and attentive to detail, which I found impressive. Thanks again Bernie and Rob!

We bought a new front door system from West Shore Home and the door is beautiful and the utmost quality. The process was simple, great selection and install was quick and easy. The doors are expensive, but premium quality and come with a lifetime transferable warranty - we have four kids, we need warranties! I highly recommend considering West Shore Home for your exterior door needs.

First rate high quality contractor. Good communication and customer service.

Workers did a great job.

One day install. Great clean up.

The Sales guy, Neil, was very helpful, very knowledgeable about doors, helping to choose the door I needed. He also called after the installation to see how things went. The Install Crew as EXCELLENT. The door is "perfect" - fits correctly, works very nice, smooth. I really love the new door. I would highly recommend West Shore Homes.

The installers, Joe L and Aron G, arrived promptly at 8 AM and worked to our complete satisfaction removing and replacing our 30 year old shower in the master bedroom. They were courteous, professional and proud of their work. They satisfied our requests and then some! I would recommend them and West Shore Home anytime!