OLD MAIDS MAID SVC

First cleaning overall I was pleased. The kitchen faucet was still running when I got home from work and they forgot to lock the front door but house was clean. Second cleaning not so good. None of the hard surface floors were cleaned. This included tile in foyer, half bath and master bathroom, hardwood in dining room and vinyl in kitchen and upstairs bathroom. I swiped my hand over all hard surfaces and dust came up and they had just cleaned two weeks prior. The kitchen counter and sink had not been wiped down either. This time my master bedroom light was left on and my 3 bathroom rugs were left on top of my bed. I contacted Stephanie the owner and told her that I was displeased and she offered to have the two ladies return on Friday! They returned and still did not clean all of the hard surfaces. I took pictures of the dust on the floors and emailed them to Stephanie. This time I said I no longer wanted them to clean my home! I was told they were two of her best house cleaners.

They were not very thorough. They broke things and did not tell me. They rarely sent the same two people, there was no consistency. They didn't even wipe off the kitchen table when they were here one time and that is when I let them go. I thought they were very expensive.

When first contacted (May 2010), a rep came over and gave us an estimate (2 cleaners for 1.5 hours) to do the work. Work was defined as routine dust/vac, etc as well as dusting of baseboards, window sashes, bathrooms (toilets/faucets/vanities/tubs/etc). Seemed like a pretty good deal! All went well for a couple of months and then the decline in performance started. Each time there was somethig else they didn't do, yet took the full 1.5 hours. Then it got to the point where they weren't doing things and leaving before the 1.5 hours. They did the baseboards perhaps three times and I can't recall them ever doing the window sashes. The final straw was last week when my wife had to ask one of the women if they had dusted the family room. They had not. They did and left. After they were gone, we noticed crumbs under the ktichen tables. dust on the stairs, hair spray residue still on the bathroon vanities. The faucets in the bathrooms had hardly been touched. The office staff was always polite. When I called to cancel, they offered us a free cleaning. No thanks. It just got to be too much of a hassle. Hate to think of what it woud have been like if we were not home most of the time (we're retired). Do not hire this firm.

They come bi-weekly and they charge us $110. It's about $25 per person and they usually send two. They are here for about an hour and half. We did a little price shopping around and it is very competitive. There are here when then they say they are going to be. They actually clean the house and they are usually very friendly. Their work is excellent.

the people were nice and did come back, but i had to arrange for my dogs to be gone because the ladies were affraid of them and i expect it to be done right the first time i dont have time to keep arranging for them to come back every month.