Jeffrey A Wilbur Plg/Htg

Based on a recent experience, I would not recommend using their services. My father, a disabled veteran, was charged an excessive amount for repairs that would have been relatively inexpensive at a hardware store. The two parts replaced would have cost approximately $40.00. However, due to his disability and limited financial resources, my father relied on their services. The total cost has caused significant financial strain for my parents, who are living on a fixed income. I find it concerning that anyone would justify charging such high prices, especially to vulnerable individuals like disabled veterans. Therefore, I advise exploring alternative options to avoid similar financial difficulties.

I called Jeff Wilbur, after watching his advertisements on TV, thinking he was a customer friendly, veteran loving company. Imagine my surprise, I called to have 3 flapper replaced in my toilets, the parts at Lowes are about $9 each, the service tech gave me a quote of $92 each to replace the flappers, I had to pay a $65 service call fee, just to get that information. I'll never call Jeff Wilbur plumbing again.

The technician was pleasant and nice.

Not so good. Greg arrived promptly with a helper that he was training. My master bath has a one piece fiberglass shower that was installed when we built the house in 1980. As Greg knelt in the shower he pointed out to me that there were bubbles in the fiberglass that he hadn't noticed the last time he was there. He explained that the shower stall was defective and would need to be replaced. He then cut a very large hole in the fiberglass wall so he could "tie off" the pipes and prevent my shower from dripping. Greg did a very nice, neat job with the pipes. Greg and the helper left with the understanding that he would provide me with a quote for the new shower stall. Even if I did not use Wilbur plumbing for the new shower install they would come back and install the shower faucet and sink faucet as agreed. At the time I was making these decisions I had been a widow for only 5 months so I was very inexperienced. I received a quote for the shower installation that was approximately $5000 with me supplying the tiles and other materials. At that point I contacted the contractor who remodeled our main bathroom. He came to the house and was furious when I explained what happened. According to this contractor, the shower stall was fine. Even if it wasn't fine a company like Bathfitters could have repaired the bubbles. Because the shower stall had a large gaping hole that could not be covered with a Remodel plate there was nothing I could do, but replace the shower stall. My contractor recommended that I contact Wilbur plumbing and ask them to return part of the "down" money they had been given because they had made it impossible for me to repair the existing shower. I also decided then that I didn't want Wilbur plumbing to complete the plumbing work described in the $1128.50 service agreement. My contractor was also furious that I had to give them money (beyond a $65 service charge) before any work was done. At this point I felt like a huge fool. However, right is right, and since I'm not loaded with money I called Wilbur plumbing. I was informed that they made two trips to my house (the first trip with one technician and the second trip with two technicians) so I probably owed them even more money due to the hours involved. I asked to speak with a supervisor. No one was available at that time and I never received a return phone call. I was surprised at the self righteous tone of their employee...as if I were crazy for requesting a partial refund. Here's the kicker folks....I'm an Industrial Engineer so I'm familiar with setting work standards and establishing prices. I had no idea that I was charged 2 hours for the first service call. Honestly, 30 minutes was service time and the other 90 minutes was chat time with Greg regarding his cousin and the Susquehanna Ski Club, financial investing, retirement, my husband's recent death and so on. If I knew I was "on the clock" Greg would have been in and out of my house in the absolute minimum of time. I have warned all of my fellow widows to stay away from Wilbur plumbing. Since that time I have found another plumber who is friendly and knowledgeable. Beyond that, this plumber is affordable and trustworthy. I would NEVER RECOMMEND Wilbur plumbing. It's a $564.25 "lesson-learned" that I will never forget.

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Both systems work well. Oil use use is much less with newer, more efficient system.They are polite, hard working, on time. Jeff helped me carefully evaluate my options to replace HVAC in a 40+ year old home.

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Quick appointment, provider listened to me telling him what I had already done, quickly diagnosed the problems, replaced a part and also quickly checked the rest of my system.

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I asked for a hot water heater to be installed. They came and worked me up a price - $1,900, less $99 for my coupon or $1,801 for a cheap hot water heater that is available at Home Depot for $432.00. This would mean the labor rate was $500 / hr. The tech informed me that it would take 3 hrs. max to do the job. I declined and was charged $65 for the estimate. This was not disclosed to me when I made the appointment or prior to performing the estimate. I called the office to speak with a manager and never received a return call.

They came out and installed a pump it didn't work. They came out and installed another pump it didn't work. They installed the sink and put the first pump back in. Then another person came out and told me I had a black sewer line may be due to trees and wanted to run a $300 scope to investigate. After the fourth time I gave up and never use them again. My new plumber told me it was installed wrong.

It went smooth. Everything was thoroughly explained. Prompt arrival. Cleanup afterward was thorough.

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The cost was ridiculous for the amount of work that was required.

service provided by comfort club program free and discount on repair cost

The staff was timely and professional. Took as much time as I wanted to explain the system and maintenance, very please with the work they did.

Professional; explained everything And Options; ontime very nice and friendly as well.

See paragraph above. The person providing the estimate was prompt, courteous and efficient, but that's about all I can good about the experience.

Fantastic! Quick and professional service!

Every part of working with Jeff Wilbur was excellent. I was very pleased with the initial phone consultation, the work, timeliness and price of the job.

They put in two systems for me, and we have been using them for 11 years. They never fail to be prompt, courteous, and excellent. Most recently, my motor blew out the whole airconditioning system during the heat wave. Jeff Wilbur, stopped work on a commercial job, drove to the distributer to pick up the materials, and came back the next day to put in the unit. This is the nicest thing a service provider has ever done. I really appreciate what he did. They have done terrific things. Also, the quotes that he gives for jobs are very accurate with no additional charges after the work is completed.

Spoke to customer service and she told us about Comfort Club for 210.00 a yr. The plan includes fall and spring maintenance for furnace and AC unit. Includes cleaning and filters and checking overall operation for cost saving efficency. We purchased a club plan over the phone and a tech came the next monday and completely checked our furnance. cleaned the nozzles, changed filter and did some general cleaning of furnance. He was able to reset it properly so my energy savings will increase. Nice guy. good job...will see him again in spring for AC unit !

Wilbur had done a job for me about two years ago. His charge had been reasonable. This time, before starting the job, his plumber presented a form showing a Service Fee of $59.00 for coming to the house, which I found acceptable. Also on the form was a list of 10 different price categories, each category showing the jobs applying to that category. He checked off a category with a charge of $199.00, with the item checked off .50-1.0" valve, while at the bottom of the form was hand printed: "Replace 3/8" angle stop". I questioned him about the price but he said that it was correct. Rather than argue, I figured that I could straighten it out later with the owner. I signed the form authorizing him to do the job. Unfortunately, when I did call the owner, Jeff Wilbur, he insisted that the charge of $258.00 was right. I pointed out that for less than 1/2 hours work, $199.00 equated to almost $400.00 per hour (the valve cost $6.53). He refused to budge, and I blew my top.