DAUPHIN TILE

unknown

They were excellent. We have used them over 18 years. They have excellent service. I was extremely impressed with them. When we had carpet put in to replace what we already had down there were a few places were you could see the line. But the way they laid their carpet there was nothing like that. It looked nice and I was happy. We were very happy with them and they bent over backwards.

Duaphin Tile did an absolutely superb job on two separate bathrooms in my house. The first was a master bathroom with a standup shower and a frameless glass door. The second had a full cast iron tub replacement. Both turned out extremely well. Gery, the president of the company, is very professional and a pleasure to work with. He showed up on time to bid the project. He was dressed in a button down shirt and tie. He took a bunch of measurements, we discussed the scope of the project, some options I had and how they might effect the price. He was very knowledgeable, polite and professional. He told me he would have a quotation to me by the following Tuesday, and true to his word it was emailed to me that morning. The first impression I got from Gery was top notch. I was in a pinch regarding the timeline. I conveyed this Gery from the start and he provided a realistic estimate of completion to me. Per the original schedule, they finished on time. The project would have finished before the projected completion date, but I gave them additional work to do while they were there. The person who performed the work, Shaun, was a perfectionist. Even though the schedule was tight, he made sure that every detail was given the proper attention. The finished product was above and beyond my expectations. Additionally Shaun cleaned up after himself every day, and laid drop clothes down to minimize any mess. Gery, Shawn and I were in communication every step of the way, which was necessary due to the tight timeline. Additionally their subcontractors, Zimmerman Plumbing and Mr. Shower Door were equally fantastic. My only critique is that I wish they provided the estimates in a different fashion. When they write a scope they do it in paragraph format and write the prices in that paragraph. It can make it difficult to find the line item prices of each part of the work when compared against the invoices. However, if I had any questions I would call up Gery and in less than 5 minutes I'd have my answer. This was the first time I've used a contractor who provided me with a better finished product than I expected. I'm hopeful to use Dauphin Tile again in the near future. This project was a great experience with them.

They do also other flooring as well, and they have done the whole house for us as well, so I will continue using them in the future.

The initial process with this company went well. After my initial call, a sales rep come to our home and provided a quote pretty quickly. We had collected several quotes and had decided to go with Dauphin Tile. This, however, is when the problems began. After we received the initial quote, we went to their show room to select the tile for our shower floor. The quote had to be updated to now include the tile and to include an item that we had discussed while the sales rep was at our home, but he had forgotten to include in the initial quote. He assured us that the item he forgot to include would not significantly impact the price (he again forgot to include this in the 2nd quote and we had to remind him again). On the second quote, the price for the tile was listed ($225); however, there was no detail. It didn't say how many tiles the quote was based on, so I had to ask. He told me it was based on 20 tiles. The tile I selected was $8.99 per tile. $8.99 X 20 = $179.80. Since the cost of the tile on the quote was $225, I had to question the difference of $45.20. The sales person could not substantiate the difference. The base price on the quote changed as well, but it should not have since the cost for the tile was broken out separately on the quote. When we questioned this, again, he could not explain it. We then received a 3rd quote which was for the piece of the project he had forgotten to include on the 2 prior quotes. This now increased the price by $550, even though he had previously assured us that it would not significantly impact the cost of the job. Because the quotes do not contain much detail, we had to again ask specific questions. Our questions were never answered to our satisfaction and the sales person actually indicated that he found all our questions "un-nerving" and indicated that we should find another company to do the work. Obviously, we wouldn't have gone with this company anyway, but it is a shame that this company was so unprofessional especially considering they're accredited by the BBB. However, companies pay for that accreditation, which is why Angie's List is so important. DO NOT USE THIS COMPANY!

we had a set amount allocated to this part of our project. We would have allowed for some higher cost, but the over cost here was way over allowance.

They are very neat and clean. They were excellent and finished on time, as it took them about two weeks to finish all the projects. I would highly recommend them.

They showed up on time and continued working until the job was finished. The problem of matching the level of the new floor to the hardwood floors in our kitchen was a challenge. I feel that they did an excellent job of making it flush. The results were very satisfactory. Our toilet was removed to put the floor down and when it was reset by the tile guys it was not secure. To do the work correctly, they hired a plumber to come and finish the job at no extra cost to us. The price was not low, but the results were worth the expense. They really know what they are doing. The final cost was a little higher than the estimate, but only because they had to use a different material underneath the tile to make the transition to our kitchen flush.

Excellent. Prompt service. Always on time. Always showed up when they said they would. Very pleased with the work they did. It looks wonderful and they did the work quickly. Would definitely use Daupin tile again.