Foulk's Flooring America

Description of Work: We had purchased flooring out of the area and needed it installed. They responded and gave an outrageous price. Almost twice what it was worth

Description of Work: Wood floor was laid in the entryway of a 1826 home. A very difficult job since nothing in my old house is plumb or level. Randy & Duane worked very hard and completed the job in a professional manner. I would recommend them again.

Description of Work: We had a quote done with Foulk's Flooring America. I bought materials from them but I didn't have them install it.

Description of Work: They installed hardwood flooring in my dining room, bathroom, and entrance hall.

Description of Work: We purchased carpeting for living room, dining room and three bedrooms, and vinyl flooring for kitchen, laundry room and two bathrooms. We originally wanted manufactured wood, but the cost was $3,000 more than we wanted to spend, so we opted for carpet instead. We were told by the sales person that the installation would take 4 days, completed by a two-person crew that leaves the store at 8 a.m. and returns to the store by 4 p.m. M - F only (no Saturday installations). We explained that the flooring was for our lake cottage, where we only spend weekends, and that a four-day installation wasn't possible. They agreed to send two crews (total of 4 - 5 installers) and complete the job in two days. We agreed and arranged to take two days off work to be on-site for the installation. On the first day of the installation, only two men were on-site for the day. They placed the vinyl flooring in the two bathrooms and laundry room, but didn't finish the edges or cut and install the trim. The kitchen floor was skimmed, but the new vinyl was not installed. In summary, both toilets were disconnected and water shut off for nine hours, and installers were here from 8 - 4, with a lunch break, and only got part of the three smallest rooms finished. I called the store as soon as the installers left to express my extreme concern that the entire house wouldn't be finished as scheduled, reminding the store that there were to have been two installation crews present for both days in order to complete our house in two days. We were told that the other crew was pulled onto another job that day, but that there would be three additional people coming the following morning and there would be no problem getting the entire house finished. I asked to speak to the owner, but he had already left for the day and couldn't be reached. The following morning, there were a total of five installers in our home from 7:45 until 4:30. All was going well, until they went to leave and we noticed that three seams -- two in the dining room and one in the master bedroom -- were not done correctly. The pattern in one location was matched improperly, and the carpet in the other two locations was placed in the opposite direction from the main carpet to which it was seamed. The mistake was very obvious. When we asked the installer if he would allow that to happen in his home, he said "no, but we knew we had to get it done today so we went ahead and did it". Unacceptable! We again called the store to speak with the owner, who was again not in the office and unable to be reached. We did speak with someone very nice who said they would get back to us. That person called the installer -- who was still in our home -- and asked him the questions that we had just told her about. Not once did we have a return call from the owner. Clearly our business wasn't important to him. We received a return call from the sales person a while later, who told us that the carpet had been ordered to replace their mistake, and they would call us when it came in to schedule the re-installation. Two weeks later, they called to schedule the installation, and we requested a Saturday. We felt this was fair given that, they were returning due to their error, and we took off work for the first installation and shouldn't be expected to do so again. They agreed. On Saturday September 15 two installers came back to replace the dining room carpet and match the seam to the living room carpet, and to replace a small section of the bedroom carpet to match the seam to the rest of the room. The installers arrived at 8 a.m. It took them more than 5 hours to complete this work, despite the fact that we had removed all furniture from both rooms prior to their arrival. While the carpet is now aligned properly at the seams, the installation looks terrible. There are ripples in all places, indentations and overall it's just a very sloppy job. The installers kept making loud exasperating sighs and commenting on how tired they were, as if it was our fault they were at our home on a Saturday. We thought about calling owner Mike to once again express our dissatisfaction, but decided not to waste our time. He didn't once call us to apologize (nor did any of the installers when we showed them their mistakes) during the process. Why would he? He already has his money, before any of the work was ever started.

Description of Work: I used Foulk's Flooring America and they put down carpets in our living room, hallway and bedroom.

Description of Work: High priced and annoying girl that "sorta" waited on us.

Description of Work: Purchased flooring through our contractor; called, spoke to them; did the purchase over the phone; the product was high quality and was ready for pickup when promised. Would definitely use them again.

Description of Work: After waiting three years, my wife and I decided, since the basement of our new home has stayed dry, that we should have flooring installed. When our log home was built, we had purchased the tiling for the bathrooms and laundry room and the carpet for the loft from Foulk's and have been very pleased with them. So we thought we would return to them for this purchase as well. We worked with Steph, one of the flooring consultants there, over a span of two months deciding what material (tile, carpet, vinyl or wood) to use in each of the basement rooms. Steph then made recommendations based on our requirements and we selected the materials: tile for the basement entry, bathroom, hearth area, and doggie bath, with engineered hardwood for the bedroom and rec area, As we had prior experience with Foulk's, we allowed Steph to select the appropriately colored grouts for the tiles as well as the tile for a ~30sqft area under and around the wall sink in the doggie bath. We were told to expect the materials in a couple weeks, but they actually came in less than a week and we scheduled installation the next week. The installation crew showed up on time and were very careful in handling our materials as well as moving what furniture needed to be moved for the installation. They kept us abreast over the 4 day installation process of what they were doing and what areas to stay off of so grout could cure. When they were done working the cleaned up after themselves, moved the furniture back to where it had been, bundled the extra materials together so we could easily store them, and pretty well cleaned up the dust left behind. They finished one day early, but worked long days to do so, and they were very cordial and polite.

Description of Work: Tear out old carpeting. Install new carpeting. Install wood laminate flooring.