Pella Windows and Doors

We were extremely happy with the service, installation and quality provided by Pella of McMurray. We dealt with Rob Culbertson. Rob was superb to deal with in many aspects. I highly recommend selecting Rob to handle your needs. The installers were professional, respectful and diligent. They worked hard under cold conditions. They were cognizant of their cleanliness too and swept up frequently. The fiberglass windows and doors look great and I examined them thoroughly. My neighbors have been complimentary too. Try Rob Culbertson and Pella of McMurray for your needs.

From the first contact to the day of installation the process was smooth and everyone involved was very professional. There were three appointments: 1. We had a consultation with one of their sales representative to go over their catalog, samplers and options. We liked the diversity of options they offer, but it can be a little overwhelming the amount of options they have. Their sales representative was very knowledgeable of their catalog and guided us to make some initial choices. We made an original estimation based on initial set of options to get an initial estimation, but we had at least one iteration after the appointment to revise them. 2. We had a second appointment for a second person to retake the measurements of the door and verify all the options. Once that was completed we placed the order to get the customized door 3. The day of the installation three more people came in and within half a day they got the new door installed Throughout all they gave us phone an email updates to know where things were in the process so we were never wondering what their status was. The final installed product looks great. A very much needed update to our old door

Very professional no issues or problems with product or work crew.

The entire experience was very good. Pella was professional and kept us up to date throughout the process.

I was very excited to get brand new windows because the old ones were in such a bad state; however, since this was a big job that cost a lot of money, I was nervous at the same time. I can honestly tell you that all of the people I experienced during this process were extremely professional and I would highly recommend them. I purchased the Pella Architectural Series windows. I know that I could have gone with a vinyl or fiberglass window, but I had my heart set on Pella wood windows. These windows are beautifully crafted and have made such a difference to the look of my home, as well as the temperature. My house is so warm now and the look is truly elegant. Everyone that I encountered in this process was warm, organized, and thoughtful. Rob (the salesman) was punctual and sat with me for a few hours designing the plan. I never felt rushed or pressured. He was very patient with the revisions I kept making and even worked with me to save me money. Mike the project manager was great to work with as was Lanie the scheduler. They were always kind and respectful any time I had a question or concern. Finally, I can't say enough about the installers. Ben, Steve, and Bobby were a pleasure to work with. Their skill level is truly amazing. They worked together so well, and got the entire job done in 2 days. They kept the mess to a minimum and thoroughly cleaned up when the job was completed. It was freezing cold out the entire time and the snow was relentless; however, the weather conditions did not stop them. They worked fast and smart and I can't sing their praises enough. If you are looking for beautiful, quality windows as well as a professional team to guide you through the process, I feel you won't go wrong with this company.

Our sales consultant Rob Culbertson with Pella in McMurray Pa is extremely knowledgeable and professional. Rob is very affable and personable. Both my husband and I enjoyed doing business with Rob. Also, the installers were wonderful. John K and his entire crew were professional, extremely courteous and very hard working. All of the installers were invested in our complete satisfaction with their work. We are now enjoying our windows and patio sliding glass door.

The workers were very professional. I am very pleased with the product and service. I am also pleased with the quality of the windows. I would definitely recommend Pella to friends and Family.

Horrendous to this day. Customer service and satisfaction is pathetic.

Didn't go well. I learned that Pella does not offer a stainable Fiber Glass window. However, I was contacted by a local Pella dealer to set up an appointment to see if there were any other window types that would meet my needs for a $50K + job. After going back and forth with the local Pella Dealer (Gunton), an appointment was confirmed for 6/21 at 11am. 6/21 11am came and went without the General Manager showing up. The GM then contacted me around 12:30p letting me know he had an emergency which was why he did not call or show up at 11am. I then let the GM from Gunton know that this was his last chance to make things right and he failed. I requested that he place my telephone number on his Do Not Call list and also to let Pella "Corporate" know to do the same. I also asked that he do not contact me via e-mail or show up at my residence. He then responded one more time via e-mail even though I had asked him not to letting me know that this was the first time in 31 years where he lost a customer the way he lost me as a customer. Lesson Learned: Pella does not value its customers even if they begin the process on Angies List. Avoid Pella is my recommendation.

Paul, the sales rep., was very nice and easy going. Came to our meeting prepared and didn't hesitate to explain all of our options to us. Once we agreed on the windows, he was able to print up our paperwork right there! He did have to return once to have us sign some more paperwork and we appreciated that he was willing to make the long drive to our house. He did say that he would be present for the installation, but he was not. The install went very smoothly. The installer and his wife were extremely friendly, efficient, and respectful of my home. They did not leave a mess behind! The only reason I gave a "B" grade instead of an "A" is that I feel that the windows were overpriced. They are very nice, but not $3000 nice...I wish we would have shopped around a little more and saw what other products/prices were out there...

Paul showed up on time at location armed with laptop, printer, and tape measure. After measuring the door frame in and out, he helped design the door and then described how it would be installed, answering any of our questions as well as completing the paperwork for financing and arranging for an installment date for the door. A second person, Dwayne, showed up to take measurements as well for reassuring on measurements. Door still needs created and installed. Quoted time for installation is a few hours with a one day installation time.

awful. poor customer relations, hard to get them to answer, project took forever, trim paint was uneven and they had to bring several batches in before it was good enough. nail holes obvious. back door only a few years old and already sticking and trim coming off. would never use them again

Salesman was great. Get a much lower price than Andersen Window (Anderson was highly priced and out of range). About 6 weeks later, window installation was done in 2 days. One window frame came in broken, which they had to come back and install (not charge). Also, a second window started to crack in December, we called and they came out to replace it within a few weeks (could have been faster but we did not have availability). Once again, no charge. All-in-all, great service and a great deal. Would strongly recommend. They were very nice.

I was calling around for comparison quotes, so went on their website and requested a free estimate. Pella got right back to me. When they could not leave a voice message, they sent an email. The representative offered to give me a quote without visiting my house, which is exactly what I wanted. I contacted other companies, and they either didn't get back to me or refused to provide a quote without visiting my house. I was really impressed the representative was willing to help me even though I made it clear I was in the process of buying from another company. He gave me things to look out for and suggesting questions to ask the other company to make sure I knew what I was getting. He never put down the other company and never pressured me to make an appointment or buy anything.

The window installers recommended a painter/stainer which I used in May. He painted 3 windows and stained 2 others all in the bedrooms. When he was doing the large picture window which is actually 3 windows he stated that there was a strange grain in the wood that was sucking in stain to a dark tone when it should have been a all over lighter color. It looks really strange and blotchy in certain areas where grain is dark dark and the other areas are a light blonde shade which is what I wanted.. Although happy with the windows themselves, the wood used is not as good. I went to the Pella showroom and they did send an service man out who took pictures of the sub-quality wood grain and went back to the office to report the issue. I did not hear from anyone so a few days later I called Pella and talked with a service manager who stated he did not think there is anything they can do. Unfortunately this is the large window in the living area and not in a bedroom where it would not be so noticeable. I explained this again but he basically said he would look into it but really don't expect them to be able to do anything as the "funky wood" is part of the window and not the trim. This would require them putting in a new window. I have not heard back from them and I guess they are just hoping I go away. I really have no choice but to go away as all payment has been made on the windows and I am unfortunately at Pella;s mercy. I know it may not seem like a big deal but This window was not cheap, it is in a highly visible area and now I guess I have to pay again ( 225.00) for the stainer to come and paint the window frame or learn to live with the blotchy looking stained wood grain. I guess my advise is the windows seem to be ok but if you are purchasing a window with "real wood" interior framing be careful of the wood quality if you do not plan on painting and don't count on "great service or responsiveness" from Pella.

It was excellent. It was not their fault but I cancelled the factory because two of them were broken so I had to wave them off and I got one that was shipped in and when the work was done it was excellent. That is why I had to call them back because they have a guarantee on their products and my sliding glass door, the rubber around it is loose and air is coming through. They came back to make sure everything was done right. The cost was through my home owners. Their price was equal to the quality.

It was fantastic! They had a really organized crew. The guys set it up and knew exactly what they were to do, and they never missed anything. I called them and the gentleman came out and went over everything with me. He told me exactly what was going to happen and how it was going to happen. I had no problems at all. I priced them before and they were $1,000 cheaper than a couple of other bids that I got. The price was satisfactory, but I think they all charge too much.

It was excellent. They put them in when it was one degree outside, which I wasn't too comfortable with, but they did a good job.

I would use this provider again in the future.

Pella install crew removed old windows and sills. Removed sills by pounding on the top of them to split them in half. As a result, they created holes in the plaster that needed to be patched. Much of the holes were covered by the new wood sill and apron. One worker was constantly tripping up and down our steps. He put the screens in the windows before installing the sashes. In doing so, he ripped one of the screens. After the picture window was installed, I noticed a large crack (split) in the sill. After the installers left, I noticed a scratch in one of the window panes. I called my salesman and he referred me to their installation service manager, Mike Stefan. Mike was very apologetic and scheduled a service call. Mike replaced the sill and filled the holes in the plaster, but did not have the new window pane or screen yet. In addition, he found another screen that was damaged. He placed an order for the other screen. Pella scheduled another service call with a different rep, who arrived with the screens and window pane. The window pane came mounted in a wooden frame and the frame assembly would have been replaced, except the frame had pock marks all around it. The service rep said he could not in good conscience replace that window pane, so another one was ordered. It is due to arrive in December. In the mean time, it has gotten pretty cold and windy and we have noticed that the wind seems to blow through the junction where the window frame meets the sill on all three windows. I called Pella to report this and they added it to the service call due for December. They said "the rep will look at it." I'm not too hopeful. In summary: very expensive windows that would have been worth it had they been installed correctly. I am very disappointed with this whole project and will probably not use Pella again. 11/26/2014: Contacted by Pella's GM. Did his best to assure me that this was not normal for a Pella job. Told me that his best service tech will see me next week to address my concerns. He was very apologetic for all the problems I had with this job. 12/2/2014: Service tech arrived with replacement for the scratched pane. He removed the apron under the window sills. Found and corrected leak under the living room window. Found that there was no insulation behind and underneath the window sills in both upstairs windows. Situation corrected. Both rooms immediately feeling warmer. I give Pella an A+ for standing behind their products and customer support, but still have to maintain the D grade for this project because it should have been done right the first time. Will reconsider Pella for the next batch of windows in a year or 2.

It went very well. I needed the windows replaced because they were so old, but it went very well. They did the work without disrupting the household. The cleaned up very well. I was very pleased with the insulation.

They are a big company. They are very efficient and I never had to call them back. I was very happy with happy. It was a quality product and installation. They are not cheap.

The experience was good. They had to come out like 4 times to replace the windows, because they ordered the wrong ones, and then one was scratched. They respond well.

The service went fine. For how much I paid, I think it was overpriced. A piece of wood on one hinge was chipped off. I think they charged too much for what they did. The guys who installed it, came exactly when they were supposed to be here.

The service was fine. The quality was good, and everything was great when they put it in, but we had one problem. We had gotten some old screens to try and fit the Pella windows, and they came out 2 or 3 times to measure them, but they never got us those screens. We would have ordered more windows from them if they had gotten us the screens. I wouldn't recommend them, because I feel they didn't stand behind their product as much as I would have liked them to.