Keystone Basement Systems & Structural Repair Inc

I was experiencing some water buildup and leakage around my relatively new pump, which was just installed 3 years ago by Keystone Basements. I called the company with my concerns and once again, I was not disappointed. I was explained what the problem was and what needed to be done. The problem was thoroughly taken care of; and with all the heavy rainfalls since the repair, I've had no more water build-up. And most importantly, there were no out of pocket expenses for me. I cannot say enough positive things about Keystone Basements. I highly recommend them and I will continue to use their services. Nita-C

I was experiencing some water buildup and leakage around my relatively new pump, which was just installed 3 years ago by Keystone Basements. I called the company with my concerns and once again, I was not disappointed. I was explained what the problem was and what needed to be done. The problem was thoroughly taken care of and with all the heavy rainfalls since the repair, I've had no more water build-up. And most importantly, there were no out of pocket expenses for me. I cannot say enough positive things about Keystone Basements. I highly recommend them and I will continue to use their services.

I called Keystone to get an estimate for a leaking basement today for a rental property that my husband and I recently purchased. My husband is extremely busy and travels often with his job. I am the person in our household who handles the decisions made on the rental side of things. When I asked for an appointment during the day that only I would be in attendance, I was told that they would not make the appointment unless my husband would also be able to attend!! Apparently Keystone feels they know how our household decisions can best be made!! Goodbye to Keystone to this opportunity as well as future ones!!

Terrible. Wish I would have never called them. Now I'm finishing the work mysef. At least I know it will be done right.

Mike Glass came out with his crew of five guys (Mike, Mike, Danny, Danny, and Chris... Hope I got your names straight guys) They started promptly at 9am. They jack hammered up the concrete floor in three places, sunk three approximately ten foot sections of steel down into those threes holes, filled it back in with high strength concrete and repointed the mortar joints in all the problem areas inside and outside of my house pertaining to the basement wall in question. They cleaned everything up and left my house by 3pm. Mike Glass was a great representative for the company and the crew that came out were punctual, affable,courteous, efficient and very professional. I lucked out with getting such a good company to come take care of my needs and luckier yet that I had such a diligent group of men performing the job. I am very pleased.

Estimate went great. Jim was super friendly, thorough, and reasonable. He saw nothing major, nothing glaring that needed to be repaired. He could've recommended a bunch of repairs and charged me through the nose. He told me honestly that he'd do nothing if he was me. That's the best price for repair. Nothing! (In question were some cracks in the upper floor walls of my house. I assumed that those cracks were do to a foundation problem.)

It went great! We had a bit of trouble with scheduling, but otherwise, everything went very smoothly. The gentlemen came and looked at our home and gave us a reasonable estimate on the spot. The crew that came to perform the work was competent and finished the work in a timely fashion. We are very happy with the work, overall. Thanks Keystone Basement Systems!

They did a beautiful job. The stairs and the doors look great. Problem: they made my laundry room, where they hooked up for water, filthy. Cement as well as dirt left of rugs. They gave me a $150.00 consideration for the rugs. I don't feel that was adequate for the labor involved to clean them as well as everything else in the area. They should have covered all with drop clothes. There also are areas where air is coming in from the outside. They put some insulation into one of the holes but it wasn't enough. Josh said he'd have one of his guys add additional insulation. We haven't seen or heard from anyone regarding this.

The crew was quick, clean, and courteous.

The project went very smoothly. Everyone from the salesperson to the crew members were completely professional, every step of the way. Their price was very competitive compared to the other quotes that I received from two other companies and the salesman was very knowledgeable. They explained the process in depth and cleaned up after themselves when the project was complete, as opposed to other companies that I have worked on my house. Keystone Basement Systems is a class act establishment that really prides themselves on the quality of work that they do. I have been recommending them to my friends.

I submitted a LENGHTY review on this company which AL's deleted on account of the ONE REVIEW policy. A careful review of my reviews will show that the first review was written BEFORE the job was finished. I sent that response in order to prevent the constant requests from AL for a review of this provider stated that the job was not finished so I do not understand why that review which consisted of several sentences caused my later review which consisted of multiple pages of comments and contained my real concerns about the honesty of this company having personally experienced their attempt to jack-up the contract price on us which included their attempt to manipulate and intimidate us into paying the new price. This included being flat out lied to by the supervisor of the men on the job. In addition, this company made promises to come back and make some adjustments to the system they installed which I now know were worthless. I am close to certain that what they did to us is a fairly standard operating procedure for this company and is their version of bait and switch. Foundation issues are beyond the ability of almost anyone to be able to know whether or not the job was done right and/or was billed fairly. I believe, based on my personal experience with this company that it takes full advantage of the usual ignorance of their customers. Finally, when I tried to have my issues addressed I was treated very badly in addition to being unable to obtain ANY satisfaction on ANY of the issues I tried to raise. Given the customers almost total in ability to protect themselves when dealing w/this issue (foundation problems), AL has a duty and an obligation to expose this company should it decide my review is accurate and should certainly take them off its providers list even though it will likely come down to a customer's word against a vendor's. AL is a real asset and source of protection for customers and is so badly needed by them. I hope AL do will everything possible in this situation independent of my personal issues and victimization by KEYSTONE IF NEED BE. Logic makes it impossible to believe that my experience w/KEYSTONE was unique. Lyne Galford t

Our basement is dry, but the aggravation that we had to endure was outrageous. The original salesperson described the job and we signed the contract, only to have the workers explain that it was impossible to do as had been originally planned. The work had to be stopped for further evaluation of the basement. Numerous calls were made to the company about proceeding with the job but were unanswered. When the work was finally completed (six months later), our basement looked like a war zone. Debris was everywhere and damage was done to the house. After many, many, many phone calls the damage was repaired. We were to have an inspector check the work 30 days after completion, and that has not happened. I would NEVER recommend this company, in fact I have steered others away from them.

Two years ago I used Keystone Basement to repair leaky basement problems. They came and installed a new sump pump along with new drain piping throughout my basement. I was completely satisfied with the work performed. Fast forward two years later, I began experiencing leakage again in my basement. I called Keystone Basement once again and someone was sent out to assess the problem. A few months later repairmen came and repaired the problem. I was told the leakage was coming from the outside drain pipe and not from inside. The repairmen Lou and Tony replaced the faulty drain pipe attached to the house and even extended the drain through the edge of the yard so the run-off wouldn't collect and drip inside the basement. Kudos to Lou and Josh for going above and beyond for not only doing an exceptional job, but for going to Lowe's for the parts needed to complete the job. Lou and Josh was knowledgeable and explained the repair process in detail. Once the job was completed to my satisfaction, I was informed there would be no charge! This is a good example of customer satisfaction/customer service. Keystone Basement has my recommendation for others to use. I highly recommend this company.

Did not use company/Did not need services

The system was not adequately explained and the finished product was not what we expected. The company has been slow to respond to questions and concerns. Additionally, it has been 45 days since we paid the company for the service, and we are yet to have the system inspected as required under the terms of our service agreement.

Workers did an excellent job. Work was done on time and done very professionally. The only thing that could have been better was the communication. They did not call to confirm the job start date.

It went well. Arrived on time, completed in a day and everything was cleaned up when they left.

We had a problem with cracks in the basement wall and a terrible banging sound from the basement in the winter. We were afraid there may be a foundation problem so we called this company for an estimate. I am sorry to say that I lost the card with the name of the man who came to our home, but he was professional and courteous. He was on time, listened to our description of the problem and looked both inside and outside. He was very thorough and talked to us about the problem which does not involve the foundation. He gave us some suggestions to try, and I would recommend this provider to others and would use him again.

The Problem: Since moving into our home we've had streams and puddles of water filling our garage and basement every time it rained. This area became completely useless as anything down there would corrode or be ruined by chronic dampness. Our dehumidifier would fill within 10-12 hours of running and was using a ton of electricity. We called Keystones Basements after about 2 years of dealing with this problem and scheduled an appointment. The Inspection and Sales Process: The salesman who sold us the job was very patient, friendly, incredibly punctual, and very well informed. He walked through our basement and had me explain where the problem areas were. His inspection was thorough, not only looking at the obvious trouble spots but also checking for other potential issues with regards to foundation, and overall structure (fortunately he said the foundation was in good shape and the walls showed no signs of bowing or deterioration)! After the inspection both inside and out, he outlined his plan for solving the basement water problem with both photos and an in depth explanation which involved the installation of interior french drain along the entire rear and left perimeter of my basement and sump pump. His price was adjusted when we agreed to use an "on call" crew that typically works in commercial facilities. If a commercial contract was delayed they would call and schedule a more "last minute" appointment (we were given a weeks notice which was more than enough time to prepare). Unfortunately because of this adjustment I was unable to use my Angies List coupon ($250 for $500 off basement waterproofing services). We were somewhat disappointment but understand. In addition to a great salesman, the lifetime warranty the 18 months financing, the regular inspections, and the attentiveness of the owner to his business, is what sold us on Keystone. The Install: Keystone's crew arrived at around 10:30am after mistakenly going to the same address in a different town about 45 minutes away. This has happened before with another service provider so it didn't upset me. It is not the fault of contractor, it apparently just depends what GPS is being used to navigate. Upon arrival the foreman introduced me to his team who quickly got to work. They were very thorough in masking off parts of the room not under construction resulting in a VERY clean install. I can't stress this enough... there was no dust anywhere!!! It was all completely contained! I left about 3 hours into their work which at that time the floor had already been dug up for the most part and my father came over to make sure the crew had access to anything they needed (power, water, etc). I got a phone call at about 4:00pm to tell me the project was done! I came home after work to find concrete had been poured in the area where the drain was installed and was finished beautifully. Sump pump was installed and battery backup was sitting neatly in the back corner of the garage. The power for the battery is running up the wall and over to the ceiling outlet (garage door opener outlet) which is a bit troublesome but this is a circumstance that isn't their issue. I'll have an outlet installed closer to the battery in the coming months to fix this. The guys vacuumed up all residual dust and debris. Its almost like they weren't even there! In all very very happy with install process. Quality/Effectiveness of Interior French Drain and Sump Pump Install (UPDATE): Just had the 1st big rainfall since installation and our basement is bone dry! Awesome!

Well it was a little rocky at first they had to cut into the neighbors cement but I was unable to get ahold of the owner because he rented the property and I had no phone number for him. When he finally contacted me he required some documents before he gave permission to cut his cement. However my salesman didn't seem to want to return my several phone calls. But When I got ahold of Josh English (one of the bosses) he did contact me and we got the paper work the owner requested and then the job started on August 12, 2015 and because it was more to do to fix it the right way it took an extra day which they did tell me that it could be two or three days depending on what they find. They cut into the cement, they dug down the side of my house, they replaced wood on my building and they rebuilt the wall from the outside. They put this (membrane) Waterproofing stuff on my house, They put a French drain in, they filled it up with gravel and then they put new cement in the hole. They also sprayed my small section in my basement for mildew. I think they did an excellent job. Thank You Little John, Big John and Eric for your hard work. Thank You Josh for your help as well. The only negative would be that the saleman should be a little more knowledgeable when it comes to what needs to be done. The Salesman Giulio told me that they would replace my floor boards that got damaged from the rain, but they didn't do that. I talked to one of the workers and they said that they put enough wood to rebuild my floor that I didn't need to worry my floor was now stable. So I'm sure that the salesman probably added it into my estimate but I didn't say anything to Josh since they had no intension on replacing part of my wall with no extra charge which I did appreciate. I was worried that the workers told me that Josh had to come and look at my wall. I was so worried it would cost me more but he came and no extra charge. So Thank You to all that worked on my job. I would recommend them to anyone that needs this type of work done. I thought it was a bit expensive but I had no idea on how much this type of work cost. I had 4 different companies come out first I had a waterproofing company they told me I needed a contractor then I got a contractor he told me that is a job for waterproofing company, so I called one more and they didn't know how to fix it he said I know how to fix but my guys do not. So then I called Keystone Basement Systems and they were the only one that said they could fix it and knew how to do it so I looked no further. I just trusted the comments on Angie's List. They cleared up every day after they worked on my house.

My service call went very well. Ed and Josh listened to what I had seen happen with some water getting into my basement and then provided a solution that they said should take care of the problem. Of course it was a beautiful, dry, sunny day when they came so I'm going to need to wait for a heavy rain to see if the problem is corrected. But even if it isn't Ed and Josh already have a plan to take a brick out of that small section of my coal bin and install a drain. They said to just give them a call if the sealant they installed doesn't solve the problem. I couldn't be more pleased with Keystone Basement Systems.

We met a team from Keystone Basement System (KBS) at the PGH Home and Garden show. KBS was very punctual in returning our calls to get one of their engineers to review the damage in our basement and provide a structural assessment. The engineer/salesman was kind and helpful. Once we accepted the proposal, KBS helped us with financing through a 3rd party they use. The process was painless and ended up going quite smoothly. With the financing approved we setup a date to have the work performed. The team who came to perform the work, a group of 4-5 guys depending on the day, was probably the best part of dealing with KBS. They introduced themselves on the first day. If they needed anything or had an concerns with entry into our house, cleanliness, etc, they would ask and verify we were OK with things. They offered to show me the work they had performed day-by-day. The team had to work a little extra than expected. One of the things the original engineer/salesman let me know is that the quote KBS provided does not change based on what they find. Shortly after starting the job, the team realized that our footers were extra wide which means they had to remove even more concrete than expected. The job took a day or two longer because of all the extra work but KBS did not request/charge anything at all -- as they promised. We were left with a few explanations or rules when the job was complete basically indicating how much time we had to wait for the new concrete to set and how to operate and maintain the sump pumps. I'd probably say a month in, we noticed some small cracks in the new concrete and I just wanted to follow-up with the engineer/salesman. Three emails later, not a single response. My emails were just inquisitive, asking if these small cracks were OK/expected. Definitely was not accusing of craftsmanship. This is probably my main negative point: the responsiveness in getting our job in their books appeared a bit more important than a simple follow-up email. We received guarantees which are some of the reasons we went with KBS so if they can't respond a month in, how can we expect them to follow-up 5 years in? 10 years? Things come up or can get busy and emails get accidentally missed which is why... Overall, we would still contact Keystone Basement Systems if any other work was required or if we moved and needed similar work done.

Aaron, the owner, came out to look at the space, and promised to expedite the process for me, for which I was grateful. His crew came and installed the new moisture barrier and waterproofing system, and tied it into an already present system in the rest of the basement. It was a messy job, but looked great once it was done. They re-cut the back alcove stairs to fit into the alcove. I should also mention that Charonda in their front office was very kind and helpful when I called with questions. In all, a very pleasant experience!

Everything went really well. Tony and his crew were amazing. They were very punctual and completed the job in the exact timeframe that was planned on. They were extremely knowledgeable and left my basement looking the best it has in 30 years. Not only has their solution improved the look and feel of my basement, it came with a lifetime warranty and every 5 years they will come back and check it to ensure no problems develop over time. I have to admit I am not a very trusting person when it comes to major renovations or changes to my property because of previous issues that resulted in a negative effect on my house; but Keystone Basement Systems has proven that there are contractors who you CAN trust and rely upon. Thanks Guys!

Excellent advice from the owner. He strongly suggested having a disinterested third party of structural engineers review the home and develop plans for remediation, if needed. He mentioned that if work needed to be done, the structural engineers could draw up a remediation plan, and bids for work would be comparable.