Keystone Basement Systems & Structural Repair Inc

My basement wall had spalling paint and a garage workshop had a cracked foundation. I was concerned about what damage had been done and what work would be needed to correct it. The company rep examined the house and workshop and gave me assurance that everything would be fine, and that no work by them was actually needed. He explained how a simple rep[air to the window well would redirect water from condensed clothes drier steam and rainwater. He noted that we had already repaired the underlying cause of the foundation crack, and that there was no subsidence below the workshop. Best money I have spent in a long time - honest advice and reassurance! I will call them again if the problem returns or worsens.

After a couple of start dates, the job was done quickly and efficiently. The crew was polite and told me exactly what they had done that day so I could tell my husband when he got out of work. The crew cleaned up after they completed the foundation. Overall we were completely satisfied with the work. Though it was a little expensive due to the fact they had to do all by hand and not use machinery due to the hillside.

The sales persone was very pleasant, extremely thorough and provided a great amount information on details of the work he recommended. He was quite pushy regarding making a decision and giving payment on the spot that day to make a decision. Because this was the first estiamte I had for installing a french drain I was not comfortable making a decision on the spot without having at least two other bids. He said I would only get the Angies List discount if I gave a deposit that moment, and that does not sit well with me. Again the presentation was thorough, the warranty sounds superb, but the aggressiveness in making an on the spot decision for something a bit out of my knowledge wheel house, was off putting. I have tabled the decision and will revisit it in the spring. He estimated $4,500 for a small interior french drain and sump pump.

Our problem was a front wall under the porch that was admitting water and silt during heavy rainstorms. Giulio, who has background in engineering, came out to do the assessment, and recommended an inside French drain with sump pump. Within 2 weeks, they were able to fit us in for the work. Tony and his crew arrived on time, helped us carry out lumber from the built-in shelves we demolished, and went promptly to work on the French drain. They used a dust-free vacuum system to contain the concrete dust, so there was no mess. They were polite, professional and efficient, and completed the job by mid-afternoon. They did a nice, neat job, showed us how to troubleshoot the system, and cleaned up after themselves. We'll see how well it works after our next storm, but all in all, we were very happy with Keystone Basement Systems.

I noticed that I could get almost the same estimate as to how to fix my leaky basement for free from them via their web page. I canceled the Angie's coupon and went elsewhere to get help for free.

The representative came out and did a thorough check of my basement to see if there were any leaks. We found that there were none, and that my sump system was working properly.

We had some water leaking in our basement. I called Keystone Basement to come and check it out. They arrived on time and did a thorough examination of the basement (which is free). After assessing the problem, they told me that all I really needed to do was buy some simple caulking material (they even wrote down the product name for me) and do it myself. He told me point-blank that this is such an easy fix, that I'd be nuts to pay to have them do it (I'm paraphrasing a bit here). I really appreciated his honesty and candor....and it saved us money! I'd definitely use them again in the future (though hopefully I won't have to!)

I had an initial estimate and recommendation done on 11/05/2012. The inspector arrived on time and was friendly. He answered all my questions and eventually we agreed on a price for an interior french drain and sump pump installation. Tony's crew arrived on 11/21/2012 at the time they said they would. They were also very friendly and answered all of my questions. They were very professional and took time to prepare my basement before they began the work hanging plastic sheets and putting plastic over the carpet. They then began the job. They were here over 8 hours completing all of the work. Once completed Tony again offered to answer any questions that I had. I am very satisfied with the work that was performed and the price that was paid for it.

After the initial evaluation, I chose to engage the company to fix my basement problem. They gave me a price of $11,897; then, based on a date-check, dropped it to 10,649 if I would take the earlier date of October 2, which I did. They later called and told me that the rep had given me the wrong starting date, which was to be one day later. When the crew arrived, they took one look at the large cupboard that I had in the basement and said they couldn't dismantle it, even though it was part of the contract, so they couldn't start that day. The company engaged another group of workers to dismantle the cupboard, which they did Oct. 10. The actual basement work began October 15 and was completed by Oct. 18. They moved all the storage units away from the walls to do their work and built a plastic tent around them to prevent too much cement dust from landing.there, I had not thought to include painting the walls (which were still rough block) until after the floor was done. Some of their people do that sort of work on Saturdays on their own time. To paint the four walls with water-proof paint cost me an additional $900 for two men and their coordinator. When they were finished painting, they put the storage units back and swept the floor. Later when I checked all the work more closely, I discovered that even though the cement next to the walls was smooth, the area where the new and old cement merged was all rough and at different levels, and the painters had gotten white paint all over the edges of the floor. So I had to call the company to have them send a crew back to do a better job of finishing. By the time they could free a couple of workers to do the floor cleanup it was the third week of November, but they did a reasonably good job of smoothing it out. The workers and contact people were always polite and professional and easy to work with, and the end result seems to be well done.

The owner and a trainee came out to do the inspection, I will be contacting Keystone in the spring to do the job. cost wise, $49 was reasonable for the inspection, but it would be nice to have it applied to the balance when I have work done.

When Keystone came to the house for the basement inspection, the person was very friendly and we believe he did a professional job of inspecting the basement. The sales pitch is where the problem came. Keystone's sales pitch was very high pressure and a little scary. The person presenting the options made us feel the house was in danger of collapsing if we didn't do something immediately. The price quoted was exorbitant, and we refused to sign a contract that night. The salesperson seemed to get angry and frustrated with us because we would not sign. For such a high estimate we felt we needed time to discuss the work and get other estimates. We felt discouraged and a little angry with the high pressure sale. The salesman seemed angry and frustrated when he left. Not very professional. We would not call Keystone again or recommend them to friends.

They are nice guys. They work hard. I was not prepared for how much noise the work would be! I did not think about what would be necessary to dig the hole. I had to apologize to neighbors, but at least they did not come at a time when they would wake people up.

The inspectors from Keystone arrive on time and did their 13 point inspection as they had described on the phone prior to arrival. Fortunately, there were no signifcant problems found and no interventions recommended. That speaks volumes as to their integrity. Our house is 100+ years old and it would be relatively easy to find an excuse to perform a service. Would recommend their services without reservation.

The person was very helpful and give us a lot of information and pointer on how to keep our basement dry all year.

Tony's crew was punctual and professional. They completed all work in a speedy way and cleaned up the worksites, inside and outside. We purchased their services after receiving results of inspection and written solutions to our problem. The estimate was the portion that was Angie's List Deal. The price and method were different than the first estimate we received from a different company. Price was much lower from Keystone.

We used to an Angie's List deal to get an evaluation on waterproofing our basement. They showed up, and were there for about 3 hours looking at every little detail. After some consideration, we decided to do it. Our basement was a mess. It smelled very basement-y and often had a bout a 10' round standing pool of water... even if it hadn't rained for a few weeks. Keystone was great. Very professional, and as part of the work found that our downspouts had become clogged and a couple other minor pieces of work needed to be done. Not only did they do that work for free, but they STILL finished two days earlier than we'd been told. It's been 10 months, and there has not been a touch of water in the basement!

There was a high degree of professionallism and expertise that were evident. All that was being evaluated was thoroughly explained to me as well as the cost for repair.

Basement seemed damp. Found mold in the bathroom there and called Keystone. Mr. Bebeilaqua came out found the problem fixed it and the problem was solved.

We bought the big deal for a home inspection for water in the basement. From the moment the guy walked in the house he was selling us on his company's basement waterproofing. I felt like the $49 was wasted since it was a sales call and not truly an inspection. Of course, he recommended a $10,000 install due to water in our basement although we haven't had water only moisture on our blocks. We will now have to get other companies to come inspect and quote. Maybe the sales guy was correct, but the whole event seemed like a charade for us to pay $50 for for him to give us a $10,000 quote. I definitely want my $49 back. I don't feel like they "checked and advised" us on all of the 13 points mentioned in the Big Deal. He was just here to sell us on their system. This was not worth the $350 that they valued it at which is what was frustrating.

We have a finished basement and were experiencing water seepage along one wall which fouled a patch of carpet in that area (since removed). Getting an appointment for an estimate took about 2 weeks as the online system was apparently not working properly and they have a limited number slots (only weekday evenings) for appointments. One very odd thing was that they insisted (over the phone multiple times and in their email follow-up) that all home owners be present for the evaluation. They were insistent to the point of making me suspicious. They claimed this was because they are very busy and don't want to waste their time with evaluations of houses where later the home owners disagree about the course of action. In dealing with numerous other companies for home repair, this has never been a condition of evaluation/estimate. I found this very strange. My wife's job does not always have a fixed ending time, so it was difficult to ensure that she could be home for the estimate. So this condition was somewhat difficult for us to meet. The estimator arrived on time and seemed to do a thorough inspection of the issue, including looking at areas around our trouble spot. However, he seemed only interested in selling us on an internal French drain system and continually pointed out how their competitors systems were deficient and how an external system would be very expensive and be un-maintainable. For our finished basement, the cosmetic options for sheeting over the internal wall were not terrific, but he kept pushing it. The final estimate came to $9000 for a system along one side of the house. When I asked about doing an external system instead, he at first said that he would generate an estimate on the spot, then he had to call his boss, then he said that he was unable to generate the estimate right now, but would send it to me later. Have not heard a peep from the company since. If you are looking to put in an internal French drain system, these guys seem perfectly happy to dig up your basement for you. But don't hold your breath if you are looking for any other solutions to your basement moisture problems, like *gasp* actually keeping the water out of your basement in the first place.

I made appointments with 6 basement waterproofing companies that I found on angies list, all with great reviews. All were great in educating me in the problem that I had with my basement. I have a damp basement, no pooling water visible, just sometimes I get some moisture on my cinder blocks after a lot of rain and that leads to a lot of humidity in my basement. Of course all of the contractors said I need the cement foundation broken up along the exterior walls in my basement and an internal drain installed with a sub pump to remedy the problem. My thoughts, amputating a limb because you have a scratch. Regardless, they all tried to scare me about mold and how horrible this problem is, as if it were life and death, for a space I do not use. Each appointment was between 1-2 hours as they explained the problems and the solution. All of the companies had the exact same system, and the exact same materials with various sub pumps which varies in prices within $500 of each other and ALL have a LIFETIME warranty on everything except the pump. Of course, ALL told me that theirs was the best and most effective and 3 of the companies, including Keystone claimed that they often are called in a few years later to fix other companies systems that had clogged or caused structural problems. This wis Keystones MAJOR selling point - bash the competition! The estimates were between $4500 - $9119 EXCEPT for Keystone who came in with $13,650.00 and stated that they are the best and their product comes with a lifetime guarantee with a service plan that is included in the price for them to flush the system every year! I understand their price is high, but I have a policy not to make a decision to sign contracts on the spot. Michael, the Keystone man, told me that if I signed right then and there he would take $2000.00 off the price. I told him that that isn't an option for me since I have a policy to sleep on all large purchases and not to sign contracts on the spot. He said that was too bad and that the $2000 discount leaves with him that day. I asked if I were prepared to sign the contract the next morning, could I get the discount? He said no. I asked why not. He said that it was a matter of driving around too much all over the area, giving estimates all day every day and he doesn't have time to double back to get contracts signed. I found that to be an odd response, so I offered that if I wanted to move forward and sign the contract the next day, I would be willing to drive to him, wherever he may be, (even if he is hours away). That I would meet him at a place of his choosing at the time of his choosing and we could spent less that 5 minutes to complete the deal and sign the contract, but I would need the $2000 discount. He said no. At that point I was irritated and told him that I believed he was playing games and that kind of unethical business made me question how well they would honor their warranty. I told him that he just waisted 2 hours of my time and if I was told when I called to make the appointment that I would have to make a decision on the spot, I would not have made the appointment, especially since I had to leave work for the appointment. I was fuming inside, but I kept my composure and kindly asked him to leave. DO NOT GET PRESSURED INTO SIGNING A CONTRACT WITH KEYSTONE ON THE SPOT! I believe they pray on people who don't do their homework and get swept up in the fear of mold and other bad contractors.

I bought a "deal" for Keystone Basement Systems from Angies List because I was concerned about the dampness in my 120-year-old basement. I didn't have bowed walls or standing water, but there was a damp smell. Foundations are important and really must be maintained. Michael was the field inspector that came to my home. He was very nice and very informative. He took lots of measurements and lots of time to inspect the basement, inside and out - which, unfortunately involved navigating around too much stuff. Afterwards, I knew more about basements than I ever thought I would know. I found the price to be reasonable, and so we scheduled a time for the install. Unfortunately, I had to change the date due to other commitments, but my new install date was only two weeks later than the first. Tony and his crew arrived on Monday morning and they had completed the job by Thursday afternoon. They were great guys, and they were extremely responsive to my fear of getting dust all through my house from the jackhammering. I still cannot believe that there was no dust from this job. Tony uses a dust-free system connected to the jackhammer, and it truly works. They were incredibly hard workers and professionals of the highest caliber. On a personal note, I had told Tony that I had a wine tasting to attend on Thursday night, and he was not sure that they would be able to finish by then. I was okay with that answer, after all, a wine tasting? Not exactly high priority stuff. But they stayed late on Wednesday night, so that they could finish by Thursday afternoon, and I got to attend that wine tasting. I don't remember the wines, but I sure remember the effort that Tony and his guys expended on my behalf. I highly recommend Keystone Basement. And I highly recommend Tony and his crew for your job.

Excellent Very pleased with the work and the outcome.

Fine. No major problems. Mr and Mrs Oneil

One of the wall in our basement which is right behind the furnace had water seepage problem. The original surface over the sandstone wall was crumbling. Previous owner installed a 15' french drain system along that wall, but it was not working well. I had 5~6 companies came over to offer the solutions to our problem. Most of those companies were A-rated companies from Angie's list. Basically, each company offered a different solution and some of them were contradict to each other. In order to decide which one to follow, I did some research and asked a lot of questions during each visit from those companies and tried to see the pros and cons from their solutions (I myself have an advanced degree in chemical engineering). Eventually, I decided to go with the solution offered by Keystone Basement, which I thought made most sense to me overall. Initially, the solution offered by the field inspector from Keystone was too expensive to us, not due to the amount of work, but due to the requirement of installing battery backup pump system which itself cost at least $1300. In our situation, I think even our main pump will only be in use very sparsely because the amount of water seeped through was small and most of them will be absorbed into the soil around the french drain before even reach to the pit where the pump sits in. So I did not want to spend extra $1300 if I think we will probably never use the backup pump system. The president of the company contacted me later and came over to re-evaluate our situation. He offered a better solution and also allowing us replacing the old pump with a new one and not installing a battery backup pump system. I was happy with the solution and the cost was very reasonable for the amount of the work they would do. Overall, we had a very good experience with Keystone. The president of the company was a nice gentleman. He was knowledgeable, very easy to talk to and willing to work with customers with their individual situations and he could create a plan that is suitable to the situation and the budget without compromising the quality of the work. The crew who executed his plan were also professionals.