Keystone Basement Systems & Structural Repair Inc

They came out and were helpful and professional. They seemed very knowlegeable as far as the industry they are in. I have not yet had the service complete but if I do decide to do it I will be using these guys.

It was a big time job. They gave me an Angie's List discount off the price they quoted. The results were good but the experience was okay. I didn't get any other prices.

This was the first Angie's List deal we purchased. We had just bought a foreclosure home, and I decided $49 was reasonable to get an idea of what was needed in the basement. I didn't realize how serious Keystone was about meeting with both my husband and I. My husband works at night, I work during the day, and we take turns watching our daughter. On the day of the appointment, my husband was trying to get some sleep, so I decided to handle the appointment alone. (I often tackle these types of situations myself with no problem.) When Aaron arrived, he gave me the choice of rescheduling the appointment or having my husband join us. Meeting with only me was not an option. My husband and I found that infuriating. After Aaron walked us through the analysis, he gave us a few options, all of which were more expensive than we were expecting. Our immediate problem was a crack in the front porch that was leaking water into the basement. Aaron showed us solutions for that and other problem areas, but we decided not to go with Keystone. As I said, all of the options were too expensive, even with discounts for being an Angie's List member and for scheduling the job right then. I understand that to make a basement 100% waterproof it will cost money, but it just wasn't in our budget. It was helpful to get an idea of what type of work the basement needed and to get an estimate, but if I had to do it again I wouldn't pay $49 for it. Now that we have more experience dealing with contractors/businesses, we realize that there are good ones out there who still give free estimates. This, plus both of us being forced to attend the analysis is why we give the overall experience a C.

I was unable to use the big deal due to the company not responding or following up with me after I responded to an email they sent me. I gave them my address and contact information, still no response.

James Krall from Keystone came on a Friday night (right at the appointed time) to inspect our basement to determine the cause of recent water in the basement. After a careful inspection inside and outside, he determined that the cause was due to high water on the uphill side of the house during recent heavy rains. He showed how the brickwork extends two courses underground on that side and that the brickwork is not really meant to be watertight. He suggested a few low cost improvements to reduce the likelihood of this happening again (we've never had this happen before in 26 years in this house). He did not suggest any expensive unnecessary repairs. His inspection and suggestions were all done for free.

We ended up using them and they are currently doing the work for foundation and basement waterproofing. Their price is reasonable because we thought it was less than what we thought it would be. My husband handled most of it but I know he felt most comfortable having met with all of them. He felt that they were very honest, very good about explaining all the processes and what would need to be done and what the contingencies would be like if things go perfectly this what happens but this are all the problems that could come up because they don't know until they do the dating and that kind of thing so I think they are very good giving this well informed picture of what was going to take place.

After the initial inspection it was determined that our frequent basement flooding issues required the installation of an internal french drain. Keystone came promptly and the inspector/salesman was very cordial and professional. The work was able to be scheduled quickly due to another client cancellation and we were offered a price discount if we took this upcoming appointment. during the initial meeting. The work was done quickly over a 2 day period. There was a lot of preparatory work that we had to do to clear the three sides of our house of all shelves, food, equipment, etc. so that they could dig for the french drain. In general Keystone did a very nice job on the project and the drain / pump seem to be working well. With the intense rain we had at our house last week there was not a drop of water in the basement so the product is working as advertised. The crew was friendly and punctual and cleaned up as promised I have 2 small points that I was not entirely happy with about the project and working with Keystone: 1) I did not receive a single follow-up call or email from the salesman or anyone else at the company. For a large job of this size/cost I was disappointed that no-one followed up to see if we were happy with the work, if everything was ok, etc. 2) I was a little disappointed with the way a few of the 'finishing' items that were done by the crew. In general they cleaned up as promised and kept dust to a minimum but there was more work left for our family that I had anticipated. The pump was not 'wired' into our existing wiring and they just connected it with an extension cord which was left on the garage floor. i was responsible for routing the cord up and out of the way. The pump is a 'smart pump' which connects to your phone line and can call Keystone and your own phone number if there is a malfunction. The crew ran the phone line haphazardly across the garage and through an open door to the nearest outlet so that when the door is closed it literally pinches on the phone line. And the crew was a bit rough taking off molding and removing my workbench so that it required extra work for me to reconstruct and resinstall those items. I just got the sense that the crew is paid to finish the job quickly and they were cutting corners to get done and move on to the next job. The critical item was resolving the water issue which Keystone did but I was just a little disappointed in their finish and cleanup work especially for a job fo this size / cost.

Not well at all. I purchased a deal from Angie's list for a basement analysis and $750 credit for structural upgrades. The representative came out on 7/6/13. He said I would receive a write up and estimate that night. I have not received it. I called on 7/9/13 to inquire and was told that someone from service would get back to me. I still have received nothing and have heard nothing. At this point, this was a mere estimate which should have been free, thus I am requesting a refund of my money. Also, the representative discussed his observations (there was no evidence of water in my house except what had come in through a hurricane door) and suggested recommendations with a quote and proposed service date. I was told that the $750 credit would not apply. He then asked to go outside to make a phone call to get the service date accelerated. When he returned, he told me that what he recommended would not be covered under warranty. He went on to propose something that would be under warranty; however, with an additional cost and would require work to the inside of my house where there was no evidence of water and could pose issues with radon. What a scam!!!! I lost all confidence and trust in this company at that point and it is supported by the fact that no one will call me back. I do plan to follow up with Angie's List. REFUND MY MONEY!!! 10/6/2013-- I have had subsequent reviews by other waterproofing companies that would dispute the provider assessment and response to my post. Also, if a provider can't produce a report when at the time of the service---honest notes and assessment-- as requested, it is very suspicious that they can be produced because they don't like the evaluation of a customer. Had the report been provided for proper evaluation against other provider estimates, this would not have been a problem. After a review of my complaint, Angie's list refunded my money. Thank you Angie's List.

Seth , the salesman, explained all the work to be done. one side wall of the garage, back wall of garage and cellar. Then two other walls in the cellar for a total of approx 82 ft. Seth said the work could take 2 or 3 days. The waterproofing consisted of an internal french drain along the walls. They completed the work in 2 days, but I do believe they rushed to accomplish that. The cement work was very sloppy. We were supposed to have 2 cleanouts put in, but there's only one. The lid of the cleanout is partially cemented to the floor. Guess we'll have to chip that away. Cement is pushed against the convection ports also. I put in a call to Seth about an Angie's list discount and never heard from him. Even when he said "I'll call you right back" Sure !! My son used Baker waterproofing for his cellar. I'll vote for them. The cement work looked very professional and well done. In fact, the Baker system was more pleasing to the eye. To the Keystone owners; take some time out and come back and look at some of the work that's being done. Don't you have a supervisor that checks anything. How about a simple phone call asking if we're pleased with the work, or if there's any problems. A company that takes pride in their work will do that.

The crew was prompt, efficient, and answered all questions we had. Installation took about 3 days along three walls of the house that are below ground level. Tied the sump pump drain into existing drainage pipes. A few days after the completion of the work, there was a heavy rain and we did notice a wet spot in one corner where work had been done. We contacted Keystone immediately, and they reviewed the issue and sent one of the crew members out to fix the problem the next day. There have been no further issues, even with some rainy seasons since then. I would recommend Keystone Basement to anyone else needing similar work done to their homes.

They were very good and yet it was a little bit of a hard sell. What I ended up doing was signing a contract and then I canceled. I would use them again.

I think that they are another major player in this market. They were very professional and a very thorough company. The difference between this company and another company was that the other company puts a liquid film that hardens into plastic. Keystone uses a sheet product to coat the foundation. The quote amount was about $32000.

Still monitoring effectiveness of solution. Work was donr promptly, cleanly, and professionally. Keystone team is very responsive and timely.

This was an Angie's List deal to come look at a concrete crack. I feel confident that the crack I have won't be an issue for a long time now.

Keystone was highly recommended by my structural engineer. In his word, Keystone is the best foundation repair shop in Pittsburgh and you can be rest assured after completion. Marcia stood out as the most outstanding person from Keystone in managing the logistics (quoting, invoicing, and planning) of the job. She was always a pleasure to talk to. She definitely runs a tight ship and always deliver what she promised.

I think it was a worthwhile investment. Their expertise was valuable. They were professional and I got what I needed. I learned a lot and it was educational. They were prompt and on time.

They told me that the work was uneeded. They were very professional and said they would be happy to help me in the future if need be.

The inspection was done by one of your technicians, Jim K., who proved to be very capable and thorough. He carefully checked off several items that he found in need of repair under "Wet Basements, Structural Damage, Specs, and Cause of Wet Basement." He explained in detail what needs to be done to correct the problems to my son, his wife, and their son who has just received a degree in Sustainable Construction and Architecture from Penn College of Technology, and was very interested in the inspection process. As expected, it is a costly repair job and will require time to consider how and when we can proceed. Keystone has been in touch with my son since the inspection to follow through when and if he is able to enter into a contract with them. Since they have not performed the work, my review to share with your Band of Neighbors may seem to be incomplete. However, because the required work is both extensive and expensive, it may be quite some time before it is done, if at all, and may be done in time-consuming stages. As stated, we both were more than satisfied with the service and evaluation of your provider.

They came out and did an inspection and took a picture. They told me that the reason I had cracks in my foundation was because the downspouts were not connected to the French drains underneath the house to pump the water away. In order to stop further damage, they told me they would need to run French drains from each of the downspouts out fairly far, and they quoted me a price for 2500 dollars. I told them I was selling the house and I didn’t want to spend that much money on the project. They called me back to tell me they wanted to find a way to help me, and then they sent the same guy out again to give me a harder sales pitch for the same thing for the same price, which I found frustrating. I ended up getting an offer on the house and had to have the fire department come out to make sure everything was flowing into the sewer correctly. They told me there was no problem. I asked them what they thought the cracks in the foundation were from. They told me that bricks at the bottom would be cracked if the cracks were due to water damage. They told me it was due to the house settling. I really don’t know who to trust, but I know the guys from the fire department had no financial interest in telling me what they did. I ended up just telling the people who bought the house what both parties had told me and let them make an informed decision on their own.

It went very well! I was very impressed with how fast it was done. They cleaned up when they were done. There was not any dust mess or any fumes from the Job. Tony's team was very professional and considerate and on time to start the job. I would recommend them to anyone.

They were wonderful. They looked around and inspected the basement. They were very honest with us and did not try to upsell us or suggest unnecessary services. The cost of the Big Deal was worth it just for the peace of mind of knowing there was not any water seepage or leaks. They were very professional and personable. We will definately use them in the future if we need to.

The review went well. Mostly a sales angle to prepare the sales of the internal frnach drain. No interest in helping with the root cause problem (explained as cost prohibitive). The internal drain (wrong solution anyway) offered for 3x the price of another Angie's list "A" graded service provider. Offered a sump-pum for $2500 or even $2700 with the explanation those pumps have a uProcessor and can "call you" if there is a problem. Similar approach as if you want to kill a fly with an air missle. Off the chart, out of the scope - and it seems as a sales pitch for those who don't knwo better.

We moved into our house in August and knew from the start that the basement had waterproofing problems; there were several horizontal cracks in our wall, and every time it rained we would have seepage and puddles. We went for the $49 waterproofing inspection coupon because we wanted a thorough consultation. Jim came out for the inspection. He did a fantastic job---went over his recommendations in detail, told us what we could fix ourselves, explained what the problem was so we would understand what needed done. Everything he said was accurate and we were not pressured to use Keystone at all. We were very impressed with his professionalism and knowledge. After reading all the positive reviews from Angie's list and meeting with Jim we felt that Keystone would be the best company for the job. Jim recommended a french drain and sump pump installation and explained in detail how the process would go. We hired them for the job. The foreman for the job was Tony. He and his men Robbie and Mikey came out a few weeks later on the weekend, which was extremely convenient for us. All three were excellent workers; they explained what they'd be doing, answered our questions, then worked all morning into the late afternoon/evening to complete the job in one day. They were fantastic and our basement didn't even have any dust when they were finished. They showed us the completed job and made sure we were satisfied before leaving. They did a beautiful job; everything was clean and they even sealed up everything so that we would not have issues with our radon levels. I wanted to wait a few weeks to write this review because we wanted to see how well the french drain worked (though they assured us that they would promptly fix any issues we had if there was still water seepage.) I'm very pleased to report that after several weeks and several severe rainstorms we have not had a single drop of water in our basement. It's been bone-dry since the drain was installed. We could not be happier with the service we received. We are definitely going to recommend Keystone to our friends and family and we'll be sure to use them in the future with any foundation issues we might have.

They came out right away although I did postpone once with more than 24 hr notice because I was afraid that snow on the ground would prevent them from seeing draining problems that I thought contributed to the water in my basement. The advertised value of the service was 350.00 but I don't see how that visit added up to $350.00; I probably got what I paid for. The estimator came out with a crew foreman and they walked around, taking some measurements and were come and gone in an hour or so, including a sit-down to sell me a package. The estimator used a plumb line and advised me that I had a bowed basement wall. True, it is not straight and there is a crack but I have lived in that house for over fifty years and have not seen any discernible change in the wall in that time. I was not worried about it. There aren't that many straight lines or right angles in this house. There was some pressure involved in the sales pitch and I told them I didn't want to commit at that time. They offered to come down on the price because it was a slow time of year for them. I rejected that because I wanted to think about it and I probably wash't going to do the work for some time. I would probably hire them although I would look at other businesses as well and check updated reviews but I did not need the high pressure sales pitch, or at least that's the way it came across.

I did not use the services of this contractor because I decided not to go this route to correct my basement water problem.