Keystone Basement Systems & Structural Repair Inc

Description of Work: Inspection and quote. We opted not to do the work at this time.

Description of Work: Installed interior French drain and provided a lifetime warranty against future water problems.

Description of Work: First, I intend to review the results of Keystone's work after 30-60 days to insure the designed sump pump system works effectively without problems. | |I will give immediate feedback on the result of the three day job they completed. Keystone was contracted to install a sump pump system with battery back-up on two walls in our basement , a total of 63', and install a driveway EZ drain system of approximately 17'. Marcy of Keystone provided information two days ahead of scheduled work starting on May 21,2014. She indicated "Tony's" crew would be assigned to our project. | |On May 21, 2014, Mike, crew chief, Dan and Jorge started work @ 7:45AM. |Mike was always asking, "Do you have any questions?"...a good sign in my book. The job was originally scheduled to take 2 days. Due to a call-in of sickness by a team member on the 2nd day of work. The project was pushed to two days. The project went relatively smoothly. Mike's team was diligent, professional and communicative. | |They initially hung plastic in three rooms of our basement to limit the amount of dust that would accumulate while they were jack hammering the cement on our foundation. | |The crew took extra care to let us know of the progress and timetable daily. | |During a check of our down spout system that Mike was going to use to hook into the sump pump. We found that there was a clogged down spout due to the ground settling over many years. Mike quickly came up with a solution that was very innovative and would not cost us any more money. He recommended and my wife and I concurred that Keystone would redirect the down spout to the EZ drain system that they were installing and cap the plugged line. This was accomplished in a very efficient manner. | |Mike and Dan's skill sets in preparing and finishing concrete were exceptional. Both were perfectionist. | |The crew worked extra hours on a holiday Friday to complete the job! | |I hope that the ownership of Keystone recognizes exceptional talent that they have in this crew. | |Finally, Mike was very proactive in telling us what could happen with the sod they place back onto the lawn and the cement that they used on the Driveway. He recommended using "Sika" cement joint compound that comes in caulking tubes to seal any cracks that would develop later between the new and old concrete in the driveway. | |I would give Keystone 9 out of 10 in an overall rating. | |Hopefully, in the next update review I can report effective running of the sump pump system and the EZ drain driveway. |

Description of Work: Keystone quoted approx. $12,000 for a job that cost us less than half with another company. This analysis was a complete waste of time and money.

Description of Work: Installed a French drain on the inside wall with a new sump pump with a battery back up.

Description of Work: We asked Keystone to evaluate some cracks in our basement. The individual who came out reassured us that the cracks were not structural, and that the foundation appeared to be in good shape. We appreciated that he didn't try to sell us on something we didn't need.

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Description of Work: I contacted the provider and informed them that I was not aware of the meed to have both homeowners at the house when the inspection was performed. They told me it was noted on the Angie's list website. I told them my father is in his late 70's and I don't want any hard sale tactics. They told me to request a refund then from you.

Description of Work: They don't seem to know who called them despite me leaving my name, number, address, and email more than once. When I talk with the person that answers the phone, they don't seem to know their own schedule so they can't schedule an appointment for me and keep telling me they'll call me back but they do not. They finally called me yesterday (July 23) to schedule an appointment but I am not interested in working with this company anymore. I've been trying to schedule an appointment since July 15.

Description of Work: I find it amazing that there are still women like Marcia in 2013. This inquiry did not get beyond the initial phone call as I found Marcia assuming that I was the "little woman" ( I run 2 businesses) and that I had a husband (don't). When I expressed a need for only an hour appointment because of time constraints she became repetitive and condescending. Without asking I was then connected to the owner who basically stated that he wanted to know whether I would be an acceptable customer. At that point I said no thank you. Always remember who is writing the check!

Description of Work: the service was to repair a foundation problem. A front bearing wall was cracking and pulling away. The floor of the garage in the area of the wall was also cracked. The person who showed up to do the estimate was supposed to be the general manager. He was pushy and unwilling to quote us a price that we could then compare against others offering the same service. His quote was only good if we agreed to have the work done on the day of his visit and the price changed a couple of times during the interview. Since we were sure the work needed done and we had already purchased the discount form Angie's List, we agreed even though we were uncomfortable with his actions, The agent was also in a very great rush to schedule the job. The work was actually subcontracted out . The team that did the work was polite, neat and timely in completing the actual repair. Unfortunately the work done did not include repairing the appearance of the area where the work was done, so we still have a badly cracked wall on the front of our house. We have contacted the company and after waiting for two weeks we were put in touch with the subcontractor who did the work. He was as confused as we were as his orders had only included the foundation repair and not the cosmetic completion of the job. He was to recontact the original agent and have him resolve the issue with us. A month later we still have heard nothing. Since the job was not completed as we understood it would be the service was extremely overpriced. ****They stood behind their work. We felt that they did not complete the work which was a mis-communication with the salesman. When the owner found out that we were upset he personally came out and finished the job. We are extremely happy with the work now. We would definitely recommend this company.

Description of Work: After paying by credit card to get service and scheduling; they called me to confirm appointment. They asked me if my wife would be present and I said no. They refused to come. Beware of any contractor that charges for a quote! This is a scam and usres deceptive sales tactics. They want to come into your house and sell more than you are asking for. I asked for my money back and want Angies List to guarantee this.

Description of Work: The firm sent out a person with engineering background who assessed quickly, and I think accurately, the nature of the problem. Two men later came out to install the four epoxy wall "braces" that then protected the wall from bowing inward. They were meticulous, very nice, and finished the job within the appointed time frame. I have no way to compare prices since I went with this firm, which is the only reason I wrote good rather than excellent regarding price. I would definitely recommend this firm again.

Description of Work: I purchased the Big Deal to have Keystone look at my foundation issues and tell me what needed to be done to fix them. A young man came to my house, arriving somewhat late, and examined my house. He told me that he thought my drainage pipes might be clogged and that new drainage pipes should be installed, along with a sump pump. This sounded reasonable to me; however, he then quoted a price to do the work of roughly $15,000. He suggested installing the drains inside, as he felt that an entire sidewalk would have to be removed if it were done outside. I was so taken aback by the estimate being $15,000 (a lot considering how much the entire house cost!) that I didn't say: "How about putting the new pipes in NEXT to the sidewalk." He asked me if I could make a decision on whether to proceed, and I said "no." He seemed very nice, but I'm not convinced that his approach is the best. It certainly is very expensive! Also, I thought the Big Deal was more of a consultation as opposed to paying for a sales call. A professional assessment would be needed in order to do the work Keystone offers. Therefore, I don't know why I had to pay for this. I noted the professionalism to be only "fair" because I didn't think he should have asked me to make a decision right on the spot + I think the price was too high. I'm really only having trouble on one side of my house. Yet I was quoted for 3 sides of the house. No alternatives were offered. When I am ready to get this work done, I'll consider Keystone again, but I will also seek other opinions/estimates as the $15,000 seemed very high relative to the problems I'm having right now. I don't remember how much the Big Deal was, so the amount I spent is an estimate.

Description of Work: They did a complete basement waterproofing: French drains, two sump pumps, wall holes etc. Keystone sent Tony Aquilina and his crew to do the job. I have nothing but praise for them. They were knowledgeable, concerned with doing everything right, impeccably clean, polite, helpful, efficient, timely. I could not be more pleased. I have had two previous companies "waterproof" in the past, and both did it incompetently. Tony and the crew made it right. I would recommend Keystone and the Tony crew without reservation and with the highest praise.

Description of Work: He told us exactly what we needed to do to fix our basement. His check was very thorough.

Description of Work: I had had basement waterproofing done before and I wanted someone else to come and look at the work because I have still been having a little bit of water come in. They sent someone out and they couldn’t really do too much because they wouldn’t want to mess with someone else’s work. He gave me advice of what I should ask the company who did the work. He was very helpful and professional. There was no pressure and he was very truthful and honest.

Description of Work: Kevin Blank did a survey of our basement and gave us a fair estimate of the services needed to fix a possible problem with water leaks in our basement. When my wife reminded me that we had left an outside faucet on for twenty four hours a year ago, Kevin determined that the water stains that we saw were from that incident. He then said we didn't need the service at all. How honest and refreshing. We did have a minor problem with drainage from our front porch and Kevin said that since they have a minimum charge far exceeding the cost to fix this small problem, he suggested that I do it my self and told me how. A day later his supervisor called and explained to me in detail how to fix the problem and even told me where to buy the materials. If you want an honest evaluation and estimate for your basement water problems, this is THE place to call.

Description of Work: I have been having ongoing problems with water in my basement, and used Angie's list to have them a**** the problem. He was very helpful at diagnosing the problem. Others have been mostly puzzled. We did discuss that I had previous work done by another company with a warranty and he suggested I talk to them first. I was very pleased with his integrity and not pressuring me to have their company do the work. I am first going to check out with the previous company that did work but will call them to do the work if that does not work out.

Description of Work: Applied 9 carbon fibre strips to two bowing walls in the basement. Tony the crew leader was very professional, turned up on time and walked through the finished project. The only negative was the "dust free" environment that was promised was compromised by a crew member blowing the contents of the grinder toward the house after the work was finished. Other then that, the job was done as promised. Additionally, the price that was originally quoted was lowered due to a scheduling hole that needed to be filled, and to match a competitors price. Overall - pleased with the job.

Description of Work: Tony and his crew did a great job installing >300 ft of drain pipe quickly and professionally. I would definitely use Keystone again and request this crew.

Description of Work: The owner of the business arrived promptly and, after surveying the area, gave us an estimate. We chose not to use them and are going with another company basically based on price.