Niyalu Repair Service LLC

If I could give negative stars I would. A complete waste of $250. The install completely fell apart before a single use. Inconsistent and unclear communication. Caused a great deal of emotional distress due to inability to solve an urgent issue after being paid extra to do so, wasting a great deal of money, especially for a student, and refusing to be understanding or compromise. For a more detailed description continue reading. I called this company on a Friday because I urgently needed my new gasket installed. I purchased the part myself, but soon realized I needed assistance. The technician verified that the part was purchased from a very reputable source. He said he could come same day, but the price was understandably high, $250, but I was desperate so I decided to pay it. He arrived and had me sign a document detailing their refund policy. He stated verbally that because it was an install, not a repair, he could not warranty the part. I was very confident, especially after his verification, that my part was correct and would not break, so I agreed. He did not explain or clarify at all what he meant by “no warranty”. He took quite a long time to install the part, and once he was done I had to leave immediately for an important meeting. He began a rinse cycle before he left, which did not leak any water at first glance, so I thought the install was done correctly. The following day, I went to do a load of laundry, and once I opened the washer door, the spring that held the gasket to the washer opening popped out, so the gasket was no longer sealed and would leak water if I tried to run a load. I called back immediately (this was a Saturday, and their website says they are open, and I recall them being open according to google at the time, but it seems as though they have changed their hours to being closed sat/sun on google), and demanded the issue be fixed immediately, because I paid extra for a rush job which was not completed. They said they would call me back on Monday and ceased communication despite my continued efforts. They did not call back on Monday, so due to my urgency, I was forced to request a different company to fix the issue. I read every word of the fine print on the paper i signed, and the document says that i am entitled to a 75% refund for unsatisfactory service. It does say that they are not responsible for covering the cost of any alternative technicians if you choose to hire them, but i never asked for that, I only wanted my refund. I called them back on Tuesday (still not having received a call back) to request my refund. They declined because they said they offer no warranty on installs as opposed to repairs. I said that I understood that, but the part didn’t break, the install was just done incorrectly. They said that the install itself was what they were referring to, not the part. This was never clarified to me during the initial meeting, and I would have never agreed to this had it been clarified. Again, the document I signed includes nothing about this. I also would have never agreed to this, because they said they could only offer to come try again to install the part, instead of a refund. But i did not trust him to do this correctly after doing such a horrible job the first time. After my continued requests, and only sporadic responses from them, they continued to deny my refund. A complete waste of $250.

They charged me the full $120 diagnostic fee even though when they arrived they discovered that my tenant (I own the house) must have mistakenly hit a switch inside which turned off the frig. I understand that they need to charge for their time and the visit, but $120 for a 2 minute visit is absurd.

Fantastic. Prompt response. Excellent communication. Reasonable pricing. Would 100% hire again.

Immediately David Niyalu identified a problem with the cleaning blades on our Kenmore dishwasher. He explained how our hard water had corroded the water openings. He gave us options and we agreed to replace the two blades. He ordered replacement parts and installed them three days later.

Great! Prompt service and job completed. I am calling him again to look at our dryer;)

Replaced belt. Has worked on dryer before.did a good job

As diagnostic by David, He needs to put new powers board. Which he installed. While Installing I asked him is it used he said no. I said I see there are stains on power board. Then he said yeah its old so its refurbished part. Also there were some cable socket were burned. Which he didn't consider changing. After installing all it didn't run more than two days. And he started blaming on my electric system. I will never use him in my life.

Technician David very helpful, professional, went out of the way to move my appliance to the basement. Good experience, will recommend if i need help again.

Very well. Prompt service, well done.

Incredible! I called at 745am and David returned my call by 8am. He arrived 45 minutes later and repaired my dryer within one hour ( had parts on the truck)! He was professional, thorough, and friendly. I highly recommend this company.

David was great! He fixed my washer while being personable yet professional. The company communicated very well & did so promptly. I definitely recommend using them.

Service was fast and professional. Cost was very high.

Our dryer was making noise and Niyalu was able to provide same-day service. They showed up, diagnosed the problem and then repaired it. It could not have gone any better. Perfect.

VERY WELL. CAMED ON TIME, REPAIRED QUICKLY. KNEW EXACTLY WHAT WASW WRONG. SAVED ME FROM HAVING TO BUY A NEW REFRIGERATOR. Frig WORKS FINE NOIW, SO I DID NOT HAVE TO BUY ONE. David WAS VERY KNOWLEDGEABLE AND WORKED FAST AND CLEANED UP. I WOULD DEFINITELY USE THEM AGAIN.

They were great on communication, helpful in explaining, courteous and professional.

It took a few trips to get it working properly. The technician was on time, professional followed up to make sure it worked.

Technician broke the line into the compressor. reconnected it, charged me & then left. Did not work and no additional diagnosis of my problem. total waste of time

Tech broke the line for the compressor, fixed the line but not the problem. Frighted still did not work. Charged me for this

refrigerator stopped working on Labor Day. They came out in 2 1/2 hours which was good. technician broke off the stem connector on the compressor while checking for freon. Spent the next hour+ fixing that. Did not do any other diagnostic work at all. Told me to put a bottle of water in the freezer and call the next day if not frozen. In addition to charging me $237 including the labor for fixing what he broke, he voided my warranty when he broke the connector off the compressor. Beware!!!

The repairman spotted the issue within seconds and repaired it within minutes!

Great! The service person (David, I think) was professional, kind, prompt, and helpful. I would absolutely call this company again!

David was able to schedule a same day appointment immediately. It was difficult to understand on the phone but he showed up within the hour. In order to schedule the appointment, it required name and address through text message. The refrigerator was not cool enough due to a blown-out control panel. The problem was diagnosed immediately and fixed in 3 hours (due to him having to go back and pick up a control panel). I was not only charged for the same day appointment service (additional $30 on top $110) but also for the surge protector and control panel. The same day additional charges were unnecessary. I agreed to pay or else food would go to waste. I am happy with the eventual outcome of a working fridge. But there could be several improvements from the professionalism and having me work during the appointment (vacuuming, cleaning up water leakage, etc). In the end, I wanted the problem solved by Angie's list provider and it was.

David responded promptly and was able to make a service call within 30 minutes, however he didn't run any tests. He simply looked at the fridge and diagnosed it based on the description that I gave him of what the problem was, provided an estimate on the installation of a new temperature control module ($600), collected his $100 and left. Total time in the house was 10-15 minutes and most of that was to provide the estimate. Rather than pay the addl. costs, I ordered a new temperature control module online for $200 and installed it. This didn't fix the issue so I called Sears to schedule a service call. The Sears technician spent 45 minutes in my home running full diagnostics on the unit for the same cost ($100). He showed that the temperature control module was functioning properly. The issue was the compressor and he stated that any qualified repair person should have been able to easily diagnose the issue. I contacted David to request that his $100 service fee be refunded due to misdiagnosing the problem causing me addl. time and wasted money. David referred me to the fine print on the invoice stating that the fee is non-refundable. The agreement was that the cost of the service fee was to diagnose the issue. Since he failed to do what was agreed, the RIGHT thing to do was to refund the fee. My recommendation, go somewhere else.

A mostly clogged vent pipe caused a number of problems related to heat coming/staying on with our dryer, and required a second trip out to get completely diagnosed/repaired. The repair technician was professional, prompt, and made sure everything was working correctly on the second trip out. I'd definitely use them again.

The service was both personable and responsive. I am grateful to have my dryer working again!