T and E Flooring

No problems, Tom showed up when he said and did a great job. The kitchen floor was a mess with some problems, but he found a way to fix it. I'm so happy with the whole job. Already planning more work!

Excellent. Floor is a showpiece. Very meticulous about doing the job right, did beautiful design work with great precision. Cleanup as they went and included us in decisions along the way. If you want flooring done right, professionally and with artisan's flair on top, call them. I was very pleased and would used them again without hesitation.

I found Tand E Flooring through Angie's list. Tom responded quickly and we arranged a time for an estimate. He arrived on time, measured the job and left me with a detailed proposal of what needed to be done and what each portion of the job would cost. I wanted to purchase the flooring myself, and so he gave me a list of exactly what I needed to buy. I was impatient to have the floors completed and so we took up the old linoleum in the kitchen and I removed the baseboards, although this was part of his estimate. (Tom deducted that portion of the bill; he really does work WITH you.) The day of the installation came, and after a short time, Tom and Eric told me they thought the material was faulty. I contacted the 'big box store' where I'd bought it and they came to check it out; Tom and Eric stayed til they showed up and explained the issue, and of course had to convince the store reps that I did have a justifiable complaint. I was very upset by the stores initial attitude, but Eric kept the diplomatic ball rolling and eventually the store took back the product. This whole fiasco with the big box store (which is now on my LOW-down list) cost Tand E flooring a whole days labor and they DID NOT CHARGE ME FOR A MINUTE OF THEIR TIME...I find that to be Exceptional customer service. Another two weeks passed before I could get more flooring and Tom made time for my job when I was ready. They worked quickly, efficiently and within hours I could see the beginning of my new floors. I was consulted about how I might like to have this or that finished, and they were very good about giving me expert advice. In the process of the second product order I found a stair-step renewal system to match the floors, and added it to the job. Tom brought in the extra materials needed to resurface the stair case, and Eric did an amazing job on them. The floor, (3 rooms and hallway), and stairs were finished beautifully in about three and a half days, (they worked very late on the last day); a full day earlier than I expected. Their work included trimming a couple of doors, (unrelated to the laminate flooring), and re-stretching carpet in a bedroom which I added as an afterthought. I couldn't be happier with the job Tom and Eric did for me. HIGHLY recommend them.

Fantastic!

I arranged for Tom to install hardwood floors in my house after he was recommended through a friend. He came to the house and measured everything and gave me a contact number for a flooring supplier that gave him good prices. But he was also happy to have me purchase supplies myself, and walked me through a detailed list of exactly (and correctly) what I needed. At the last minute I had to be out of town the week of installation, but I thought I had a neighbor who could keep an eye on things, so I continued with the plan. Then the neighbor had to work, and was only able to meet Tom on the first day to get him a key... I came home hoping just to still have a house standing. But I was so pleasantly surprised - Tom did a BEAUTIFUL job. He took great care and the installation is just gorgeous. I had less than 1 full box of extra wood left, so his measurements were very accurate. And a week later, I opened a little closet off the living room and found that he had even continued the floor in there - no easy task and something that he could easily have blown off as we had not discussed it specifically. I had left him a check for half the estimate; he left me the bill for the rest and I mailed him a check when I got home. I wish I could attach photos to this report! I will absolutely use him again - he is a really nice guy who does beautiful work!