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VOGEL DISPOSAL SERVICE INC

Garbage Collection

Reviews

4.37 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
57%
4
29%
3
0%
2
14%
1
0%


Rating CategoryRating out of 5
quality
4.3
value
4.4
professionalism
4.1
responsiveness
4.3
punctuality
4.4
Showing 1-7 of 7 reviews

Keith R. T.
07/2016
4.0
garbage collection
  + -1 more
unknown
Description of Work: Vogel is my municipal refuse removal service. I made query about hauling construction debris to the landfill, and got no further information.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Heather B.
07/2015
5.0
garbage collection
  + -1 more
Always makes sure my garbage cans/lids are placed so they don't blow down the street! Very reliable.
Description of Work: Weekly garbage removal service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Phillip P.
03/2014
5.0
garbage collection
  + -1 more
$57/quarter
Description of Work: garbage collection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$57

Josie R.
03/2014
2.0
garbage collection
  + -1 more
I have had Vogel service for the past 20 years. Although through the years there have been a few incidences, I have been happy with the service and have never filed a complaint. The last 4 months have been horrible. At the beginning of Dec. 2013, my and my neighbor's trash were not picked up. We both called and were told it would be picked up the next day. It was not. Then we were told it would be picked up on the next scheduled day of pick up. it was not. This continued for 5 weeks. One time I called, I was told they had a new driver and he was not used to the placement of our cans which are slightly off the road. This is understandable. On subsequent calls, I was either told the driver was not able to get to our receptacles due to too much snow (untrue...always plowed) or an explanation was not given. There were weeks where there was no snow at all on our road, yet the trash was not picked up. Every week I called and got the same response. One week I spoke to a man that answered and was so upset by his rudeness that I actually called other refuse removal services. The first time the trash WAS picked up (mid January), one of the lids of the three trash cans was missing. I figured it was an accident and did not call to complain. I had two other serviceable trash cans. Then we again went a few weeks without pick up. The next time it was picked up (this past week) the other two lids went missing. Considering only one of the cans had trash in it and was pulled out of the built-in receptacle housing unit (the other cans remained in the housing unit) I find this very unusual. I called and the same 'gentleman' answered. His response was... Why don't I have a different type of can and if I didn't see them actually throw away the lids, he couldn't do anything about it. Good bye. I didn't expect them to replace the trash cans, though that would be a nice gesture, customer service-wise. I DID expect an "I'm sorry it happened. I will look into it and see this does not happen again" response. I did NOT expect total rudeness and an insinuation that it was perhaps my fault. I am not one who customarily files complaints, however the Vogel response (or lack thereof) is making me see red.
Description of Work: No trash pick up and trash can lids thrown away. Very rude 'gentleman' in customer service. No attempt at all at satisfaction.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$60

Patricia W.
06/2012
5.0
garbage collection
  + -1 more
We have been using them for thirty years. They are excellent.
Description of Work: They provided weekly garbage collection services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rachel R.
03/2004
4.0
garbage collection
  + -1 more
VOGEL HAS RARELY NOT SHOWN UP FOR PICK-UP. IF A LARGE ITEM NEEDS TO BE DISCARDED, YOU MUST CALL FIRST AND THEY WILL GIVE THE DATE IT WILL BE PICKED UP. USUALLY 3-4 DAYS NOTICE IS NEEDED.
Description of Work: GARBAGE PICK-UP DONE ON A WEEKLY BASIS. GARBAGE MUST BE TAKEN TO CURB THE NIGHT BEFORE. BOTH RECYCLED AND REGULAR GARBAGE IS PICKED UP THE SAME DAY.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

01/2004
5.0
garbage collection
  + -1 more
THROUGH, RAIN, SNOW AND SUN, THE PERSONNEL THAT WORK FOR THIS COMPANY ARE RELIABLE. NO MATTER WHAT YOU THROW AWAY, NO QUESTIONS ASKED. GREAT JOB!!
Description of Work: GARBAGE COLLECTION.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    P O BOX 857, Mars, PA 16046

    www.vogeldisposal.com

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Garbage Collection

    FAQ

    VOGEL DISPOSAL SERVICE INC is currently rated 4.3 overall out of 5.
    No, VOGEL DISPOSAL SERVICE INC does not offer free project estimates.
    No, VOGEL DISPOSAL SERVICE INC does not offer eco-friendly accreditations.
    No, VOGEL DISPOSAL SERVICE INC does not offer a senior discount.
    No, VOGEL DISPOSAL SERVICE INC does not offer emergency services.
    No, VOGEL DISPOSAL SERVICE INC does not offer warranties.

    Contact information

    P O BOX 857, Mars, PA 16046

    www.vogeldisposal.com