Nelson Kitchen and Bath

I cannot say enough wonderful things about Ray Nelson Kitchen and Bath! Ray himself is an absolutely delightful person to deal with. He is creative, experienced and has so much integrity. He insists on providing high quality products and craftsmanship. His employees and his subcontractors are top notch professionals who do beautiful work. They care about your home as well as providing you, your family and even your pets with as easy an experience as possible during construction. In my wildest dreams I could not have imagined the transformations that have taken place in our home because of Ray’s visions and the work of his craftsmen. I have recommended Ray to all of my friends and will definitely utilize his wisdom, integrity and vision for all my future home projects! Such a pleasure to deal with!

We contracted Nelson Kitchen & Bath to remodel our kitchen and master bath. Ray and his team completed both projects in approximately 11 weeks. Some delay was caused by supply issues. Ray's team was always on time, very professional, and paid great attention to detail. Ray assisted us with the design of both kitchen and bath. He provided invaluable input on materials and suppliers. Our family would have no problems using Nelson Kitchen & Bath for additional projects and recommending to others.

Ray and his crews completed the project on schedule and budget. They are professional, courteous, reliable and efficient. We are thoroughly pleased with the finished project. We would recommend Nelson Kitchen and Bath to family, friends, neighbors and anyone who is considering a kitchen or bathroom remodeling project.

Great work by Ray Nelson and crew. He turned my Cranberry Township, PA house into a masterpiece. I bought a home from 2001 and although very happy with the facade and outside amenities, the kitchen and multiple bathrooms were dated. Outstanding work and affordable!

We hired Ray to redesign our kitchen and meet our specific requirements that align with our cooking methods. I am an amateur chef and have very demanding needs when it comes to cooking. Our previous kitchen footprint was also not conducive to our active family lifestyle and there was always congestion when I was preparing a meal. Ray looked at our current layout and incorporated our needs and issues into a design the allowed the food prep process to flow naturally through our limited space as well as minimized congestion. The quality of the design and the workmanship of his craftsmen were excellent. During the install there were two significant issues with the appliances we selected. One created a significant delay in the process and the other required a redesign due to our dissatisfaction with one appliance. Both of these issues were not created by Ray’s team however they reacted well in reorganizing their schedules to get everything operational for the holidays. His crew were very dependable and a delight to have in our house while working on the project and I would recommend then to my closest friends and family. Thanks.

Ridiculously high estimate without even seeing the job in person. Asked for pics.

Ray and his crew were great. Ray was easy to get in touch with and his guys were always professional. As with a job of this size there were a few last minute changes and minor hiccups. Sometimes looking at things on paper and seeing them in person does not come out as anticipated. Ray was quick to figure out a solution that worked.

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The response was not tailored to the request.

They were great to work with. I was very satisfied. They were timely and communicated well.

All the contractors were friendly, on time, professional. Ray went out of his way to make the job easy for us, installed a temporary sink until the counters were delivered. Pricier than we expected, but overall a great experience.

Our kitchen makeover was a success! We were completely impressed from start to finish. Ray Nelson is extremely professional and listened to what we really wanted in our new kitchen. His design and carpentry skills are exceptional. Ray was just the guy we were looking for to take on our large kitchen remodel. Before the demolition, he gave us a schedule and time frame. The schedule was accurate and the kitchen was completed on time. Ray was on site almost everyday that work was being done. His attention to detail is excellent. The demolition was quick and clean. Ray's crew was a bonus. He personally knows all of the crew who worked on the kitchen. I was impressed with the high level of expertise in each field of work including electrical, plumbing, painting, flooring and tile. They were all very professional and paid close attention to detail as well. I did have concerns from time to time about miscellaneous items as any client would. I would let Ray know and he was quick to reassure me that he would take care of it. And he did. The cabinets he recommended are stunning. The hand-scraped wood flooring is beautiful and compliments the surrounding rooms. Love, love, love the quartz countertops. The double thickness on the island really makes a difference. The island is my favorite part of the kitchen. I told Ray that I wanted a huge island. It's huge! Ray encouraged me to put the sink (beautiful farm sink) on the island along with the dishwasher. Great design! There is also storage on both sides of the island along with a trash and recycle bin next to the sink. Another great feature would have to be the backsplash design. After talking with Ray and showing him some photos of what I liked he came up with a beautiful design. We especially love the backsplash and frame above the range. Our family absolutely loves the new kitchen. My husband and I are very happy we decided to call on Nelson Kitchen and Bath for our remodel. A big "Thank You" to Ray Nelson and his awesome crew.

Gutted the kitchen, powder room and foyer areas to include wall reconstruction, plumbing, electrical, cabinets, painting, and even a new staircase. It was a 2-3 months project that ended up taking about 3-4 months. Ray Nelson (owner) is very knowledgeable and works hard at meeting the requests of his customers. He personally involves himself at every project and keeps an eye on any subcontractors that may be needed for various parts of the project. The subcontractors that he uses are very professional and want to finish their work just as bad as you want them too. The only issues that bothered us was the extended month that it took to get things installed (some of this was because some cabinets were not ready and the other was because of other projects that were going on) and an issue with the staircase design (used paint instead of original wood - which looks a bit odd), but we can assume some fault here and write it down to miscommunication. That being said, I would recommend Nelson Kitchen & Bath without hesitation to anyone that wants to have a beautiful kitchen, bathroom, and probably any other room you like. They use high-quality products and the pre-planning that goes into their efforts is great too. Good luck!

My husband and I selected Nelson for a fairly significant kitchen renovation (for us) with wall removal and a complete remapping of the counters, windows and doors. We live in a modest 1970s split-level home, and we are both practical and budget conscious. We would never install something just because it was the latest new 'thing' that everyone was using. I found the initial search for contractors difficult and frustrating. Being a detailed person, and having little construction or kitchen knowledge, I could not get anyone to detail a proposal based on the high-level key criteria we were looking for. Nearly all of the contractors that we interviewed stated "we can do anything you want", and "that'll be $100k+" without an explanation of what was going into the figure or offering to narrow down the hundreds of options. The outstanding difference that you will receive from Nelson is the creative design developed directly from exactly what you want to achieve. I cannot state this strongly enough. I see a lot of previous reviews were concerned about $1500 retainer. In fact, my husband was also totally against this at first, even after Nick (designer) gave an initial 'rough' concept. We went agonized over possibly spending $1500 with nothing to show (especially after a previous horrible experience with another contractor on a bathroom counter project). We interviewed many other contractors. No one could provide a concept with the same level of thought. I was so totally frustrated with not being able to get any concepts from anyone else to show what they would do for the money. So, we took a chance, and I am SO glad that we did! I will tell you that you should not worry about not liking the design, or having spent the retainer and not getting EXACTLY what you want. Nick will work until he "gets it' and he works across all genres and tastes. We went through 3 major ideas. No one in the area will take this much time to design what you want, and the $1500 will go towards the renovation. It is worth every penny! Ray and Nick listened carefully to our needs from day one. They determined what our likes and dislikes were, balanced both of our quirks, and, after a few short visits, Nick had developed a unique design concept that went well beyond the traditional cookie-cutter kitchen. We had a few tweaks, but no worries - Nick worked until the design was perfect and exceeded our expectations. Not only did he provide the most creative design with an artistic flair, it fell within constraints and the budget that we discussed. This is truly Nelson's unique talent - the transformation ideas into an outstanding design. Ray had one primary foreman (Rich) who completed much of the work at the house and who was present and available every day. All workers were reliable and prompt. If I had any request, they took care of it. They are all friendly, easy-going, and easy to deal with. And the craftsmanship was excellent - they really know what they are doing and obviously take great pride in their work. If something didn't go quite right, it was prompt corrected. All-in-all, Nelson offered the best value - We received an excellent, solid, functional kitchen with quality cabinetry, counters and flooring, which I know will last. We didn't have to "settle" for one thing. Nelson met all commitments on time and on budget (unheard of in the construction business). We are absolutely thrilled with the result! You cannot go wrong by selecting Nelson Kitchen. These folks are good, honest hard-working people who have a rare talent to listen well and a sense transform your intentions into marvelous concepts. Some recommendations that I have (no reflection on Nelson - this was our first time major renovation that we didn't DIY): * Have everything written in the contract - a no-brainer. Have every light, switch, outlet, paint color, trim, floor, etc considered up front (there are on-line checklists) - even if it is temporarily "TBD" with an allotment. Think about where you want rugs, where you will plug in appliances, and how you will general function while in the space. Ray does a good job of keeping track of amendments to the contract, and he will change the contract to make sure it remains what you want, but having everything detailed up front will eliminate stressful surprises. * Construction is very dusty. Rich warned me in advance. There is no way around it. Especially if you are taking out walls and moving things around as wee did. Be ready for it (although you won't be - sorry). If you have any places/things that you want to protect, take the extra steps to tarp and tape or ask to have it moved away from the area - the thin plastic drop cloths won't cut it. I definitely would use Nelson for future projects.

Ray is a very nice man. He was thorough in measurements, etc. The designer, not Ray, required the deposit. We may have pursued this further were it not for the non refundable deposit.

|Very nice guys with which to work. Trusted them in my home. Good communication. Project manager thought through the minimal design changes with us and then kept us on schedule for materials choices and ordering. Designer was very helpful in making many of our choices. Main installers are very good and minor contractors are very good, too. | |There were a few problems, but each one they worked to make it right and some at a cost to them. Problems will come up, but how the provider handles it, is what matters. | |A suggestion for improvement is that the project manager do an initial inspection after completion of each step, make any corrections, and then ask me to check over it. I did feel like I was the inspector and was a little uncomfortable pointing things out. But we wanted an excellent job for the money we spent, and we believe we received it! We love our new kitchen!

First contact I outlined what I needed done for a bath remodel. Nelson's requested a rough drawing and measurements of the rooms. I provided a computer drawn sketch at next meeting with the estimated measurements. Three days later Nelson's called and said they could do the job for around $18,000. I again stopped into their showroom and it was then that they advised they needed a non-refundable $1500 before they could provide any additional information. This was BEFORE they even visited the house to get a better idea of what the job may or may not require. Even better, they refused to visit the house until I paid the $1500 up front. I seriously question the accuracy of their first estimate without a home visit; and what if, after the visit, their revised job estimate turns out to be ridiculously high? $1500 wasted. I asked for, and received, a list of previous clients for reference, of which I called nearly everyone. They had nothing but praise for the completed jobs. However, all jobs had been completed over a year ago, and when questioned about the required deposit of $1500, NONE were required to pay any such fee. I never went back.

Very well, on time, on budget, great customer service

From start to finish, Ray Nelson worked with me on every detail..................guiding me with his great design ideas, but also allowing me to interject my ideas when I wanted. When he said he and his crew would be there, they were. Very reliable. Very pleasant to deal with. And most of all, when there were a few minor issues that needed dealt with at the end, he took care of every detail to ensure I was satisfied. I would defnitely recommend this company to anyone Building New or just wanting to Remodel and Update their homes.