RUSTICRAFT FENCE CO

Salesman showed us pictures of cedar fencing and said there would be some knots. We told him knots were ok as long as there were no holes in fence. What they sent were was a cedar fence made from the waste cutoffs from the cedar planks. Rot, holes, thin slats. We ended up having them put up the standard stockade and over paid by $1000 for same product. The company is owned by the same parent co as Fence Authority.

It went pretty well. The planning and the installation part was fine, but they seem a little disorganized. Their new computer system is a disaster. They can't seem to use it effectively. It took weeks and weeks for the final bill to arrive..

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Fence deteriorated quickly. Wood rotted and fence pickets became warped. Fence needed to be replaced. Fence was not installed properly., The fence was not installed along the property line (replacing old fence) as instructed but placed inside the old fences. Fence was not installed to the ground but placed with gaps underneath.

The install went well. The crew that completed our job was great. Afterward we did notice a few old posts were cut off and left above ground level causing a tripping and mowing hazard. I had to call a number of time before they returned to my property to fix the situation. They are great completing a large job, but not as responsive on the small issues. I'm not sure I would use them again.

The crew worked well as a team . the fence was installed perfect. The person in charge was a perfectionist. Great job. There were a few issues 1 the dry cement left on my drive way was swept in my flower beds. 2 And the side walks were left muddy and not hosed off. 3 I did not know until the fence was installed that a weed wacker could damage the fence. I should have been told this up front. With all that said I would recommend this fence company because of the quality of the product and workmanship.

In a nutshell it was and continues to be a very bad, unsatisfactory experience. The fences were installed and paid for in November 2014. However, during the installation a number of incidents occurred: 1. Installing at one condo, an 18 inch sump pipe drainpipe was cut off and the homeowner not informed. Rusticraft claimed they had to cut it in order to install the fence. Not true. Rusticraft installed our original fences 20 years ago and did a beautiful job totally without incidents. We loved their work hence we chose them for this job. 2. Same unit - they cut through the Comcast cable to the 2nd floor (not reported) resulting loss of TV service for several days. Comcast and the owner figured out what had happened. The installers also cut the 1st. floor cable. Comcast did a permanent repair. 3. A second unit has/has an uneven fence line along the ground. Instead of installing the section to fit the situation as had been done with the previous fence installation, they left 12 to 18 inches of patio exposed. No attempt to discuss this with the condo was made. 4.The post caps on several of the fences had to be re-seated so that they would all be of uniform height. Required a call-back. 5. A good deal of ground cover and planting was torn-up. 6. They made many sloppily cut, rough edges and the placement of some unsightly posts and fence sections were installed with the "worst side" showing most prominently. I know. I'm shaking my head as I write and I'm not finished. The worse is yet to come, Hang on, there will be pics. Post installation: (Still unresolved in spite of numerous phone calls to them and to Mike their man in charge.) 1. We discovered that fist-size pieces of cement from the old post holes and pieces of wood were left strewn about the grounds. Some were dumped down a hill side. Still there. 2. We were promised by the salesman that the new latches would be just like the old or at least very similar. NOT THE CASE The new latches are NOTHING like the ones they removed. The old were iron, or steel -- heavy, secure, slid smoothly into place across the post and gate and could opened with latches on either side of the gate. THEY COULD BE LOCKED. We had SECURITY AND PRIVACY. This is what we got. A flimsy latch of some kind that sits BETWEEN the fence post and the gate. There is a one to two inch GAP between the post and gate so you can squeeze your fingers in-between .Difficult to open at times. You can see right into the patios. Forget privacy forget security. I will stop now, soon. Surely you get the picture. ONE THING ABOUT THE WORKERS: They were very polite and friendly, worked hard and steadily. HOWEVER, they obviously did not have proper supervision. OUR OPINION: Management is a disgrace. In our collected years of experience with companies working on the property we have never experienced anything like our on-going discussion with Rusticraft. They SAW all the pics, they have seen and heard our concerns. They could care less. They got their money.

We have used Rusticraft for several fencing jobs. They are very professional and do a careful job. My only criticism is about the price, way too high.

Great experience! We received an estimate and they were able to accommodate us within the week we were moving to our new house. The 2 man crew arrived early in the morning and finished up by late afternoon. They did a wonderful job!

Rusticraft did the initial installation at our old home in 1993. That went fine. When we moved 2 years later, we had them move the fence. Although we had a long discussion with the installation team about where our waterline ran from the well into the house, they hit it anyway. They were using an auger on a Bobcat instead of digging by hand in that area. And instead of telling us immediately, they continued putting in 6 more sections of fence, then left without a word about the broken waterline. We let our dog out and she ran right to the water spouting several inches from the ground and took a drink. It looked like Jeb Clampett's oil gushing out of the ground. Perhaps she thought it was her own personal water fountain that we had installed. When we contacted Rusticraft, they had nothing to say. We spent several hundred dollars having the plumbers come on an emergency call to fix the ruptured waterline. When we asked Rusticraft for compensation for their damage to our property, sending them a copy of the bills we paid to have it fixed, they did send us a check... for $10.00! (Yes, that is correct: TEN DOLLARS!) This is why we will never recommend them.

They were quick and did a good job. The workers were good and the prices were worth the job they did. I liked their services and will use the same in future.

A very professional job.

Fine.

They do very good, quality work. They are very professional and courteous. They show up on time. It was easy to get an appointment with them.

Everything went as planned. The install date was pushed due to inclement weather, but they came 2 days after.

Rusticraft installed our fence 4.5 years ago. I called just before the 1 yr warranty ended to report some adjustments/repairs needed. The woman on the phone was nasty and did not agree to come out before the warranty ended "We are extremely busy, I don't know when we could come out". I did ask to speak with her manager, but there was never any follow-up. My impression was that they did not want to have anything to do with our repair, although they were happy to take our money for the original installation. Now, having lived with the defects for several more years, I called Rusticraft again since they were the original installer. I spoke with Mike (I think the General Manager). I told him we were out of warranty and I expected to pay for the repairs. He gave me a hard time, appearing not to understand my description of the work (2 gates needing adjustment, 4 or 5 fence posts out of alignment). He said the job would cost at least $295 sight unseen. He did finally agree to send someone out to take a look and give me an estimate. This was for a fence that originally cost about $3,000. It is an OK metal fence, nothing special, and 66' long w/ the 2 gates. A few days later Bob came out. He was not too swift. 10 days after that I received an estimate of $795 to make the repairs. Clearly I am not proceeding w/ them. In my interactions with Rusticraft, it has been my consistent impression that they do not want to have anything to do with repairs or maintenance of the fences they install. I would not recommend Rusticraft for an initial purchase based on this 'after' experience.

ESTIMATE WAS ABOUT $1000 HIGHER THAN THE COMPANY WE WENT WITH. ESTIMATOR WAS COURTEOUS AND PROMPT.