RONALD J MURRAY TREE EXPERT

Ronald Murray was recommended by a neighbor who has a home which was featured in Better Homes and Gardens. Naturally, my wife and I were positively inclined towards the recommendation. In a telephone conversation with my wife, Murray did say that his initial visit would cost $225, but we assumed we would receive something for that fee. We did not, and that has caused some consternation. Ron Murray arrived exactly on time and spent about an hour walking around the property, and he looked at our plot plans for the property. During the visit, he pointed out the names of trees and recommended which could be kept and which would have to be removed. At the end he gave us no indication of any of his ideas for developing the landscape, had no new recommendations other than removal of existing trees, and simply asked us to call him when our property was cleared and ready for landscaping. For this he asked for a fee of $225. We will get satisfaction by pressing for a plan or drawing.

MR. MURRAY WAS PROMPT WHEN HE CAME TO GIVE ME AN ESTIMATE. HE MADE NUMEROUS APPOINTMENTS TO COME DO THE WORK - AT LEAST 8. HE WOULD CALL AT THE LAST MINUTE AND SAY HE HAD A PROBLEM OR NOT SHOW UP AT ALL AND NEVER CALL. WHEN I ASKED IF HE PLANNED TO DO THE WORK OR IF I SHOULD GET SOMEONE ELSE, HE GUARANTEED ME HE WOULD DO IT. WHEN HE DIDN'T SHOW UP THE LAST TIME I GOT SOMEONE ELSE. I HAVE NEVER HEARD FROM HIM.