Kitchen Tune-Up Main Line PA

Excellent! Very professional and accommodating :)

Thanks to John, Linda, Susan, Paul and Polo. my dream kitchen was created, They did such a great team and am very happy. They were so amazing to work with and very professional and I highly recommend them.

My kitchen refacing was scheduled to be completed the week of December 5th-9th. I had workers from Kitchen Tune-Up come out to my place to take the proper measurements for my new cabinet doors and drawers (in addition to seeing the place at least twice before then for the consultations). I emptied all my kitchen cabinets and prepared for the work to be done that week, as requested. I was then disappointed to learn that 2 of my cabinet doors were incorrectly measured and I had to wait an extra 2-3 weeks for the correctly sized doors to come into stock and be installed. The worker also told me the cabinets were supposed to come pre-boarded, but were not, and he had to do this process at my place. Despite these inconveniences, and without any complaints, I accepted the outcome and put my kitchen back as best as possible, despite an entire cabinet missing a door and the other cabinet not fitting correctly. A few weeks later, I was told my kitchen cabinet doors were ready to be installed and I again made an appointment. Once again, the cabinet door was incorrectly measured and I was told it was going to be another 2-3 weeks to order the correctly-sized door and install it. Again, I did not complain and respectfully accepted the outcome. Almost 2 months later, my kitchen was finally completed today. I understand mistakes happen - we are all human. However, making back-to-back mistakes that resulted in an almost 2 month delay goes completely against what the company advertises: "Remodel Your Kitchen in Only 1-5 Days." It did not take 5 days. It took nearly 60. The company prides itself on being dependable, though this experience has left a poor taste in my mouth as it relates to measurement work and quality control. It was not very dependable. Owner would not speak to me on the phone about this issue. Employee offered to take funds out of his personal paycheck to help with the delay. Poor management. Unimpressed. Quality of work was good once finished, but the lack of customer service was lacking.

Kitchen Tune Up did a great job on our kitchen. On time, workmanship was excellent and everything completed as promised. Highly recommend

This was one of the worse project experiences I have ever had to go through. I went with them because I was sold on I would have a project managers and a team of people I could reach out to if I had any issues. The sales rep was very good and I bought his enthusiasm in the company. From the beginning, my experience was not on track. Our so called designer, promised many things and never delivered. I don't believe he knew what he was doing. He never wrote anything down and we constantly had to correct the project plan because of errors he made. After that when the program began my project manager basically came in showed me some papers and collected a check I never heard from him again unless he was returning my calls with a complaint. I was told it would take 5 days for my cabinets to be completed but they never coordinated enough workers to do the work. I constantly had different people come in to do work who really didn't understand the project. One person made so many errors that I needed to have 4 doors replaced because he put the wrong hardware on them or drilled on the wrong side of the door. The workers Paul, John and Steve did their best but they were set up to fail because their was no real PM to set time needs for the project. Even though my project is at 2 months past when it should be done, I am always put on the back of the list. I never felt like I was a priority. The work is still not done. I have to give credit where credit is due. They outsourced the counters to Imperial Granite and the backsplash to Tile By Arts. Both vendors did an A+ Job. My recommendation is is you are looking for a non hassle way to reface your kitchen Stay clear of Kitchen Tune-Up

Kitchen Tune-Up did a great job for us. Starting with a very knowledgeable designer to high quality craftsmanship, we were very pleased with our kitchen and bathroom cabinet refacing. Our old peeling cabinets were replaced with new, high-quality, attractive cabinets; including new hardware and modifications to the existing cabinets that left us with more useable space. Highly recommend Jeff and his team to anyone looking to refresh their kitchen or bathroom.

I could not have been happier with the work that was done in my home. The workers were courteous and prompt. The job was done on budget and on schedule. They installed new counters, back splash and updated my cabinets.

Went well! Great finished product, reasonably priced, nice design, great people to work with.

It well beyond our expectations and the work was done so quickly and professionally. O0ne week to demo and another week to install the new cabinets. We are VERY PLEASED with the results. They are also the nicest folks to work with. They listen well and offered some suggestions to make the project even better!

I did not use the Company. I talked to 2 persons and this is the second person that finalizes the information that the first person gives to those who ae interested in the work to be performed. She was short ,sort of impatient and slightly rude when speaking to me. She made feel some sort of way and it completely turned me off on the very first interaction with her !!!!. She did do a follow up and she improved some !!! THESE Companies recognize that it is a demand for all types of work to be performed in these areas therefore "your first impression goes a long ways with me"

It went very well and the company worked around an unexpected surgical space of time.

They showed upon time, completed the work on time and the cabinets looked great

From the inception when I reach out to Kitchen-Tune-Up, the salesman spent as much time with me as needed until I was completely satisfied. Next, I was very impressed when owner came out to the house to actually perform all of the measuring and to reinforce what I discussed with the salesperson as to exactly what I wanted remodeling my kitchen. Lastly, the technician who performed the work, was not only very professional, he always kept me apprised what he was doing each day, which took about a full week to complete the work.

The design recommendations, materials, and workmanship were all excellent. I love my updated kitchen. I was the general contractor, but they made good recommendations for flooring, countertops, appliances, etc. and coordinated well with others.

I love my new kitchen! It's been a year and my kitchen still looks brand new. Kitchen Tune Up had great options for refacing the cabinets. I choose 2 different materials for my kitchen. I had the furr down and some of the walls done in a different color and texture material. The furr down is the area between the top of the cabinets and the ceiling. The whole job was really well done and exceeded my expectations. Excellent workmanship and outcome. I could have cooked during the refacing process if needed. I feel the price was reasonable. I was kept informed of when the worker would be there and he arrived on time when expected. The work was completed in a timely fashion. My old drawers were totally replaced with new ones. I love the pull out shelf options for my pantries and the soft close doors on the doors and drawers. The refacing material is easy to clean and maintain with water & a microfiber cloth. In my pictures note the faced shelving area and new door underneath in my dinning area. Two doors where changed to 2 large drawers - no more crawling into a bottom cabinet to get things out. If interested, Kitchen Tune Up had options for countertops, and undercabinet lighting. I highly recommend Kitchen Tune Up!

Jeff and his team did a great good job. They were responsive, professional and their contractors were highly skilled and very clean. We would recommend them 100%.

I cannot say enough about Kitchen Tune-Up! Linda and David made me feel at ease tackling my first large home improvement project. They were so easy to work with, responsive, timely and professional. Polo was amazing! His attention to detail was noticeable and appreciated. He treated my home like his own and made my kitchen look amazing! It’s a wonder what refacing can do to the look of a kitchen. If I had to do it all over again, I would not change a thing. I cannot wait to have them do my backsplash in the fall!

Wonderful to work with. Did all as promised. No upselling. Probably the best contractor I’ve worked with.

Very well! Professional craftsmen worked quickly and with very little disruption to my home.

Extremely pleased with the product, the professionalism and the workers. Would do it again!

Work started on time with a crew, but as time went on we had only one worker named Polo who did an excellent job, especially cutting around our existing crown molding. We did ask Polo if he minded working by himself and he said no! Our kitchen took longer because the pull out drawers arrived mismeasured but they were worth the wait. Love the ulility drawer ( knives & forks) designed by Jeff! We had a few minor problems the first year, but they were handed immediately. One of the key reasons we contracted with Kitchen Tune-up was their promise that they had contractors to help us navigate with counter, tile, flooring, etc. even though we live in Philadelphia . All were excellent! Kitchen was done in March 2019

Jeff and the team did a fantastic job. Crew was clean and respectful, on time and worked around a tight schedule. Even a small detail was handled with ease; a few of the pulls that we ordered didn't arrive with the work crew - they identified the missing items on the first day, made a call to the office and the very next afternoon the pulls arrived on my door step. This was a great experience and I have and will continue to recommend Kitchen Tune-up without hesitation to anyone who asks !!!

I am lowering this company's rating from a C to a D. This company installed soft close draws. After being installed They came back to fix it because when the draw closed it didn't close all the way. Less than a week after the repair it still does not close right. That's just one of several issues

It went very well. There was no mess left to clean up and the results were amazing!

I have posted several reviews about this business and the owner in particular. He fails to realize there is a planning phase, an execution phase and an evaluation phase. Planning phase- went well. Patient and creative with our space. Towards the end focused on money. Tried to force a cabinet choice we did not want. Prior to job- no communication. Did not respond to text, phone calls or emails. We could not plan with our jobs around this home project. Really poor customer service. We Modified last minute to accommodate work. We have a son with autism who could not be left in the house with contractor. Execution- the contractor and his crew worked **** ** the job in spite of a glitch with new space and the lack of a key drawing. Financial.- we were told we could structure the loan in a way that held out last payment until we were satisfied. We were tricked and told we had to pay 100% or they would not finish the job. Front office called multiple times a day. Owner called and said he didn’t know it worked that way and we could hold 10% and then pay cash almost $2,000 Final phase - a few things missing due to project manager. The owner refused to discuss our experience. Emailed and left multiple messages worried about his reputation. Refused a meeting that would have helped in future customer service and communication. Instead writes replies online that are inaccurate. If we knew what we now know we would have looked for a different designer. Professionalism, communication, follow up, respect and customer service are everything. Can get a nice kitchen for a reasonable price anywhere. Make an informed decision. Wish we had. JP/MP