Closets By Design

looks great!

Project went smoothly

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Did a great job.

From start to finish Aaron was willing to work in my time schedule, and always returns my phone calls and emails promptly. I would recommend him without hesitation. You will not be dissapointed

They were good. They did all the work they said they would do to their full potential. They were punctual, professional, and responsive.

Lisa came to our home several months ago to measure the space and listen to our needs. She did a great job designing a plan on the spot and helping us choose materials. Although I liked the plan and quality, I was hesitant to sign the contract without consulting with other companies because the initial price seemed high. However, after I got some other quotes, I spoke with Lisa again and we were able to negotiate a very fair price that matched the competitors (but with better quality). About 4 months later, Nigel and A.J. came to install our cabinets. Everything was done from scratch--there were no pre-made units, which was wonderful. They were extremely professional, knowledgeable about the product, and able to fix "problems" easily. We were thrilled when they finished ahead of schedule and left the area cleaner than when they came. Having them in our home (with 2 kids, 1 dog, and extended family visiting) was easy and stress-free. I would strongly recommend them to others and would not hesitate to use this company again.

They were very well organized. They did the work within the exact price that they said they were going to charge, and it was done in a timely manner. I will use them again in the future.

The quote was for $6400. I liked what they provided in terms of the quote. I liked the designer who came out. She was very professional. I liked the design that she came up with. I was a little concerned about the company based on the recommendations they had received. Their parent company had recently declared bankruptcy. So, I decided not to use them. The quote was for designing and supplying all the components, and installing the closet components on three walls of a large walk-in closet. The process went smoothly. The solutions I ultimately decided on were a lot more flexible. So, I used another company for the job. I will not use this company in the future as I have already made the decision regarding the closet system I want. I would recommend them, though.

We had an unusual space under the eaves near our bedroom remodeled, and knew that it would be hopeless to design a closet until the walls were moved. So we were closet-less when we called. The rep came promptly, was very pleasant and professional. She pressed us to schedule the job, but we insisted on a firm quote and plan 1st. She delivered the plan within a few days - always meeting with us in our home after work, to accommodate our schedule. I remember being impressed with her professionalism and with the long hours she must put in. The plan was reasonable, but a little strange (more because of the space than anything else), but we felt that it was just too much money, and said that we wanted to explore other options. We also told her that we were quite concerned about what we read about Closets by Design nationally, where the problems tend to be reported at the installation step. She assured us that this was not the situation locally, which may be true. Then she really tried a hard sell, and made us seem like we had wasted her trip (though she was never unpleasant). Really, though, she was just delivering the quote. We felt no obligation to buy. We ultimately did the closets ourselves using the ELFA system. Truthfully, it was not that much cheaper, but we are happy with it. We have become really tired of companies who have a very professional sales person, and then different installers with whom you may or may not have problems. When we hit the hard sell part, we felt like we had been down that road before and wanted to go another way.

Wonderful job on the closets -- I was very pleased with the overall design and quality.

Salesperson came to the house on June 1 and went over what we wanted?redoing three bedroom closets and creating a fourth?then spent a couple of hours designing and pricing out the options. We decided against creating the fourth closet, paid a 50% deposit on June 15 and were scheduled to have the work done on July 15. An opening for June 25 came up and we elected to have them come out that day. We were told they'd arrive between 8:30 and 10:00 am. Two workers arrived at 9:00 and completed the work early in the afternoon. They were friendly and very professional. The closets look great, were exactly what was promised. I signed for the 50% balance due to be charged to my credit card and OKed that no damage had been done and that work was completed as specified. Clean-up was 99% completed, which I didn't notice till later, with only a couple of screws, a piece of wood and some sawdust left behind on the carpeting. I'm not really sure if the price was good or not. We got a $200 discount with a coupon that came in the mail.

Horrible. The quality of the materials is OK, and what I expected for the price I paid. The designer was a good saleswoman, and designed a closet that fit my needs. However the installation was a complete disaster. When the installers took out some existing shelving, they made two holes, which were left unpatched. One hole was 3-4 inches in length! I sent a note, and had to send a picture of both holes to prompt an appointment to fix. The installers , when they came back; were tude to my mother, and left their cutting trash in my trash can (they didn't do this for the installation). However, the fix knocked the system out of square, and the drawers didn't open. Finally on the third time, the installers got it right... Bad news, bad response; go with a competitor. I paid too much to be treated the way I was.

They were very professional, polite and efficient. They came on time and finished the work in timely manner. They also cleaned up everything after the work was done. They did a great job and I was very happy with their quality of service.

They did a great job - anytime anyone comes over I make sure and show off the work they did. They provided the shelving and the design all themselves and it is all very well layed out. The employees did a wonderful job and cleaned up after themselves. The finished project looks perfect.

She was very efficient and on time. She was responsive to my needs. The installer came a while later and did the work. He cleaned up nicely. I am completely satisfied. It is exactly how it was designed to look.