Closets By Design

Great. Designer knew her stuff. Installers were precise, took pride in their work. There was a little glitch in what was delivered but installers went back to factory that day to get correct parts, stayed late until they finished as promised!

We had the same designer that designed our Home Office, Patti. She is amazing, as you explain your idea she is actually putting it on paper! She is equally as easy to talk to, she is not some some uptight snobby designer. The kitchen pantry lacked the functionality that we needed and the butler's pantry needed more storage. Both jobs turned out just as Patti's designed looked...we could not be more pleased. Of course this could not be be possible without the amazing installers Bryant & Richard who I highly recommend requesting, they are so thorough and pay very close attention to detail and they are fun and friendly! I look forward to seeing all of them again when I do the Laundry Room! Thank Again!

We had an estimate completed and we saw information about a coupon on Angie's list for 40% and free installation. When we brought this up after we received the information. She stated the estimate was the final price. No where on the estimate does it show the price before or after the coupon.

They arrived on time and finished the job the same day. Be sure when you schedule you installation. They charge a fee if you reschedule within 72 hours.

The designer (Jana) planned out our closets great and the men showed up and installed them several weeks later. They were punctual and kept the area protected. They cleaned up perfectly when finished. Would use them again.

I would definitely recommend Closets By Design. The designer made great recommendations that helped me keep the cost down. Installation worked out very well for me as I was coordinating the closet installation with new carpet for the room. I am very happy with my organized closet.

It went perfectly. The workers were on time, worked quickly and professionally, and cleaned up everything when they were done. The closet was not square, no surprise, but they worked to make the closet work without making it look ridiculous. Even our ceiling was off - A LOT, so we asked them to redo the crown molding after he had it all nailed in. He redid it without any issue and it looks perfect. One of the installers, Bryant Miller, took time to go over the plans prior to installation and then reviewed everything with me when he was done. He agreed that the crown molding looked much better pulled an inch away from the ceiling because of it's unevenness.... it's all about the illusion!! I would TOTALLY recommend them as they were very professional beginning with the sales representative Jillian to the final product. Thank you Closets By Design.

The organizer was not what I requested at all and a year later I am still furious everytime I see it. I specifically asked for shelf depths that matched those In the closet in my master bedroom and showed the master bedroom closet shelves to the designer. Instead of the 14 inch shelves I wanted 12 inch shelves were installed. At the conclusion of the install. The installer asked me to sign off on the project and I stated my disappointment and he handed me a form to fill out which I started to do in his presence. I was interrupted at some point and left the room to take a call. When I turned my attention back to him I realized he was gone and had taken my incomplete survey with him. I then looked at the drawings the designer had given me and realized that the depth dimension was missing, conveniently, from the plans. Height and width were the only dimensions listed. So, despite specific conversations with the designer, buyer beware and it was my mistake for not "catching" the issue early. Nevertheless I feel that I was baited and switched and will not use this company again. I am looking for another company to redo this closet.

The designer who visited our home was very helpful, professional and knowledgable...a pleasure to work with. The finished closet was installed professionally and competently at the scheduled time. The installer was careful with my home and cleaned up all work-related debris. All in all, we were very pleased with the project.

It went really well. First of all, the saleswoman who came to my home to measure and design my unit was amazing. She was so nice and so easy to work with. She ultimately designed a closet that worked great for me and addressed all of my storage issues in the bedroom. There were two guys who installed my unit and did it quick and it looked great. When they left I went to turn on my lights in the bedroom and my circuit breaker had tripped and the lights would not come on in the bedroom or hall. I called one of my neighbors to check the circuit and he said that they must have hit a wire in the wall and that I should call them and call an electrician. I did place that call and Jennifer was amaizing. I told her what the electrician thought happen and she never once said my guys didn't do it, that shouldn't be the problem, she was like, I'll have them come out on that Monday and we can have an electrican look at it or you can. I said I would call my electrican and the electrian came and a different crew of installers from Clsoets by Design came who fix issues like mine and they were so kind and understanding and again they never said it wasn't our fault etc. So they worked with my electrican who pinpointed the area and after unscrewing the 4th screw the lgiths came on. The crew said to me that they were prepared to take the wall down if they needed to and get to the bottom of the issue but thank god that was not necessary. I can not say enough about the all around service from everyone at Clsoets by Design and I would defintiely use them again and recommend them to my friends, family and those of you on Angies list needing these types of services. Phenomenal company,. I can't say enough good things about them. Very professional, curteous and completely accountable, you don't find those qualities too much anymore! Ms Jacqueline A Howard I wish I remembered everyones names but I don't but you know who you are from the sale woman (beautifuly lady) to the crews! Thank you!

Review Date: 4/16/14 Work was completed 4/14/14 Hire Again: yes App cost: 4400.00 Home build year: 1984 Description of work: replaced shelves in pantry & installed a closet organizer in a bedroom closet.

Have used Closets by Design for many projects in our home i.e., master walk-in closet and closets in 2 other bedrooms as well as laundry room cabinets and pantry. Maria is a top designer and the installation staff are top notch and very punctual and polite. Would definitely recommend.

I thank Closets by Design for their prompt attention to the issues involved, and the no charge

The installation was quicker then we originally thought and the service from both the designer and installation team was outstanding! Our designer was easy to get ahold of both by email and phone. They were even able to maximize our space at the last minute!

We had used Closet By Design at our prior residence and were very happy with the overall design. Upon moving, we decided to get bids again from a few different vendors, including Closet By Design, for our walk-in Mater Bedroom Closet. For this project, we again worked with designer Wendy Fooks. Wendy is very professional and pleasant to work with. She arrived on-time and was prepared with design ideas and product samples. She remembered our prior closet and was able to replicate and expand on everything we wanted to incorporate in our new project. The overall price was comparable to the other vendors we got quotes from. Installation was scheduled for about 2-months out. We received a call from the office about a week prior to the install to confirm the date and time window, along with a follow-up reminder the day before install date. Overall, we love our closet design?s functionality, storage space and lifetime warranty. We would recommend considering Closet By Design for future projects.

Very well, the installer Jan really knows her business and has a good sense of space. I've used Closets by Design for a multiple different uses on multiple dates.

Before work began, they took measurements of the two closets we wanted them to work on. Computer generated schematics were provided with several different design options. Their work was done in a professional way with excellent results.

Designer, Diane Shields contacted me very quickly and arranged a time to meet at my home which was under rehab from top to bottom. She was very friendly, knowledgable and showed me many different designs for the bedroom, coat, laundry and linen closets. She made detailed drawings and should various samples of material they use. She quoted package prices and individual prices for all closets. We agreed on just doing the bedroom closets for now. Her designs changed over and over to meet my own idea and needs. She did an excellent job. She left me with ideas for the other closets in the house for the future. I was not aware that the company was not responsible for the demolition of the closet systems in place because home was older then 1972. I do wish they offered this service but it became a project of my own to removal old shelves, risers, patch and painting. I almost hired a handyman for this part of the project but understood it was contacted to federal lead paint dust etc laws. I got through the old closet removal. The friendly techs who installed the new system were very careful to create a great job on the closet system. Very clean, beautiful job and in detail instructions for changing things around in the closet and maintenance . No mess or cleanup. Great guys! After living for a fews months with the closets I saw I could reconfigure some of the shelves and need to purchase an additional shelf which was so easy to do by contacting Diane the designer who had the additional shelve here in a few days for a very low price.. I did buy the closet by design system through Home Depot store because I was afraid of small contractors. In the future I would just call the Closets by Design company with out going through Home Depot because they were so outstanding. There are also many coupons floating around in home improvement direct mailers and local coupon packages which I used and they were glad to accept. I did research very local companies off Angies List in my direct area but they were slow to respond to my request to get quotes and their projects amounts seemed so high compared to what I had done.

Wendy the sales rep came to house to take measurements and explain the product, the service and options. Very friendly and service oriented. Scheduled installation a month down the line. Office called and offered to fast cycle install for holidays. Installers came on time. Knowledgeable and very efficient. Laid down floor covers before bringing in their equipment. Completed install of walk in closet components in about 4 hours. Cleaned up after themselves. Very pleased with the service, quality of the product, and price.

No problems. Price less than two other reputable bids.

Everything was explained by the sales rep but wow it was a hard sell. I had read other reviews and was ready for it but they were very persistance. In the end I went with them as I thought the drawers were thicker than the competition but later on found out it was an option and I was a little mislead. I had to wait a while for installation (about a momnth) and the installers were very polite and clean. Unfortunately they added the extra filler on the wrong side so the drawers hit ,y door jam when pulled out all the way. Getting Closets By Design to agree to come out to fix it was very difficult and in the end it was faster buying a $200 saw and fixing it ourselves. A little disappointed in their lack of follow through. Since then I have found a great carpenter in Lancaster who does all wood, custom for about half the price. I have been using him for my subsequent and much larger projects and I have been much happier.

The technician arrived on time and worked until the closet was finished. all seemed to be fine, and he left. when we looked at it later, we realized that there were a few scratches on the material on one of the new doors. I spoke to the designer who was coming to take pictures for her portfolio (with my permission). She saw the scratches and said she would take care of setting up a repair. this did not happen. when I called customer service about a month later, they did send someone out . The scratches could not be fixed so a new door was ordered. Because no one checked the new door before coming, it, too, was scratched and another door was finally put in and was fine. Those circumstances were why I did not award this company an A grade. It took to long to address my problem. Otherwise I was satisfied with this company

We e-mailed the firm to obtain an in-person meeting and it quickly responded. Marcia, our designer, came to our house and worked closely with us to create designs that met our needs, wishes, and budget. She was quite thorough and after several hours, we agreed on the designs. She was able to accommodate potential snags regarding poorly placed light switches and an access panel to the roof. After she left, she did call us twice to clarify our wishes and make sure the design continued to reflect our needs. The only negative would be that it did take about six weeks from the creation of the design to installation. Because all elements were custom made and measured, the wait was reasonable. Of course, that gave us time to patch the walls and paint the spaces the firm would be working in. The installation was scheduled to take three days, but Bryant and Richard finished the job in two. The installers were polite, professional, punctual and very concerned about keeping our house clean and dust free. We are extremely happy with the results.

We were in the process of downsizing, going from a large home with 12 closets to one that had only 4. Our old master bedroom had two large closets, plus a good sized closet in the master bath. The new master has a decent size walk-in closet. Our new hall closet was about half the size of our new one. We also had a large pantry and a number of cabinets in our former mudroom. The items in the mudroom and laundry room would now have to be stored in a laundry room half the size of our former space. We honestly felt we would have to get rid of a lot of clothes and miscellaneous items. To help us solve the problem, we got four quotes from closet design folks. Most were in the same ballpark for pricing. Closets By Design earned the business by coming up with a great design, excellent construction, and the thoroughness of their rep, Wendy Fooks. Wendy pointed out that CBD places the weight of their cabinets rests on the floor and is not suspended on the walls. Wendy came to our home, measured our clothes, and came up with ideas that others did not think of. As a result, we are able to store everything and more with our new closets and cabinets. The installation was very professional and neat. We would use these folks again in a heartbeat.

The designer Marcia was very nice. I knew what I wanted and she worked with me. The appointment did not take long since I told her what I needed, she measured the closet , did a drawling and then while she did the pricing I looked at her book. The price started out over $2K but if I dismantled the old closet, that took money off along with me painting the wall instead of using their back board and going with white instead of wood color also saved money. I did not want the nice trim at the top since I was going to be storing items there so that added saving. The final total was $1600 but if I signed that night it would be $1400. I thought about it, the pictures looked nice but with my daughter getting married and all I wanted to see what it would cost to do it our self from Lowes and Home Depot. I liked the dark wood look from Lowes and thought maybe we could do this but was concerned because my husband is not very handy. While trying to decide what tyo do Marcia emailed me stating that there was March madness and if I ordered by the end of the month that the price would drop to $1030. SO I thought ok, I will do it. I was so excited. I worked each night after work pulling out the old selves and clothes hanging poles. Spackled the walls, sanded and then painted the walls red, which I thought would look great with white. The installers came on time, they were very nice, did a great job and cleaned up after themselves. The white looked awesome with the red walls behind. Now for the negative. I was very disappointed when I saw holes in the wood all the way down in the double hang areas making the entir unit look cheap. I would expect holes in the shelving unit so that you can adjust the shelves or add shelves but not in the areas where you hang the clothes. Marcia never told me it would look like this, the pictures never showed that and I guess it is because they are not that close up. For the amount of money they charge you would think that this area of the closet would be solid without the double rows of holes, which would give it a more finished look. I am glad I did not pay $1600, because looking at the unit I question if it is worth $1000. I do like the wood all around the bottom. If it holds up and last for the next 25 years then I say it was worth it. Next time I will ask to see things in person and not just pictures. Overall It looks like good quality wood and put together well, the holes just give it a cheap look, glad not too many people are see my closet *Update* Marcia called me when she recieved my review back to the company and asked about my displeasure. I told her of my surprise. She stated she thought she told me since that is her usual practice. I know it is something I would remeber . She stated some people like to change it up and want to put shelves in the area at a later date. What did impress me was she asked what could she do to make me happy? I liked that and what that does tell me is that this is a company that will work with you to provide good customer service and stand by their product. I did not make the complaint to get money back, like I told Marcia I was surprised and felt it was not worth the amount i paid after reviewing the finished product. But if it is built well and last I will be very happy. I have looked at a few other closets since and must say they also have the double row of holes but my closet does look better built. So I am happy with it and would use this company again. I was impressed with their quick response to my concern and wanting to make me happy.