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Certitude Home Improvements

Roofing, Gutters, Siding,

About us

With many years of experience, Certitude Home Improvements provides industry-leading solutions to your roofing, siding, and window needs. We use only high-quality materials from trusted manufacturers like CertainTeed, Owens Corning, and GAF to give your home and a sturdy, durable roof. Our company is dedicated to using all the tools at our disposal to give you the absolute best result. That’s why we show you options and estimates using current technology, including our custom iPad app, and we also use this technology to deliver contracts to you instantly. It is our duty to serve you to the best of our ability. All of our technicians are fully trained and certified to carry out work necessary. Our top priority is customer satisfaction, and we are always here to listen to your wants and needs.

Business highlights

14 years of trusted experience

Services we offer

Roofing. Windows. Doors. Gutters & Spouts. Siding. Exterior Painting. Masonry.

Services we don't offer

Ask for Details

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.538 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
68%
4
11%
3
11%
2
5%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
4.3
professionalism
4.4
responsiveness
4.6
punctuality
4.9
Showing 1-25 of 38 reviews

Nick C.
11/2021
5.0
siding
  + -1 more
punctual on time fantastic / phenomenal
Description of Work: Siding / last week
Rating CategoryRating out of 5
Yes, I recommend this pro

Julianne O.
10/2021
5.0
roofing
  + -1 more
I hired Certitude in April 2020 based on positive references from neighbors and they did not disappoint. Very helpful in answering all my questions and making sure I was comfortable to proceed. I had them replace my full roof, which was leaking into the bathroom and was also nearly 25 years old. I anticipated replacing the entire roof within 2-3 years, anyway, so wanted to get this work done at once, instead of just fixing the leak and then having to replace the entire roof less than 3 years thereafter. Met with Scott Henderson (sales) who was thorough, informative and addressed all questions not only at the time of meeting but in the days afterward. I was not pressured into contracting them but chose them after getting estimates from a total of 6 roofers. They were not the cheapest, but were also not the most expensive. I felt that I got a good price for the service (product and installation labor), including an excellent warranty on both product and their labor. They also cleaned my gutters while they were there at no extra charge. There was a PM onsite for much of the installation, checking on progress and the safety of the workers. There were 4-6 people working on my roof for the entire day and they finished everything within a day (I live in a medium-sized townhouse). After they left my yard - front and back - looked as if they had not been there - absolutely no debris remained afterwards and there was not a single nail anywhere to be found. I'm writing this review a full year and a half after the work was completed. I'm more than satisfied with their service and would have them do work here again. I definitely recommend Certitude.
Description of Work: Roof Replacement

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,800

Jeff L.
07/2020
4.0
roofing
  + -1 more
I gave a less than perfect because of a few of the following items. The day of the installation, it went well. The guys worked hard and finished in one day. Communication on that day was really great with the PM. He was very upfront on what was going to be extra and showed me why. The shed shingles were not installed with a drip edge so they did come back to fix that and ensure roof fan was secure. Thank you. There was a slight misunderstanding with the checks I paid. The gentleman who came to repair the shed mentioned they didn’t get a check from us. We had all the check numbers and determined we did. He was very professional about it. Also I was told by the PM the day of the install that I would get a refund if I had someone else get a roof done by them. My friend from work did give their estimator my name at the time of estimate. The estimator asked him how he heard about Certitude. I followed up on this numerous times with the gentleman that repaired shed and in emails to the secretary. I sent an image of a text that showed that my friend gave my name. Still no responses for the $200.00 refund or to confirm that they indeed do have my checks. It has been almost two months. However, so far the roof is doing well, and the guys were all friendly and respectful.
Description of Work: We had a New Roof installed
Rating CategoryRating out of 5

scott W.
01/2020
5.0
roofing, siding
  + 0 more
They provided the estimate the next day and were early for estimate appointment and very professional.
Description of Work: Replace roof and siding 1960 split level home.
Rating CategoryRating out of 5
Yes, I recommend this pro

georgeanne S.
01/2019
3.0
gutter repair, roofing, siding
  + 1 more
We had a mix up because I thought the trim work was to be done on all three buildings that were being re-roofed. For some reason Ed wrote up the contract only included the trim on 2 of the 3. Fair enough, but I hired them on the basis of everything being done on all of the buildings. I told Ed I was not looking for him to do this for nothing but I need the the trim work completed on the buildings. He assured me he would write up the proposal. This was in the early fall . Still no word on this.
Description of Work: Roofing and siding

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$20,000

Jason H.
06/2015
5.0
gutter repair, roofing
  + 0 more
Very professional, explained everything in detail and even took pictures of the work performed. Highly recommend for the price and professionalism!
Description of Work: Performed roof inspection and found a few trouble spots. Capped my partition on the part of my roof, reinstalled collar for my downspout and sealed up some popped out nails.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$249

Matthew G.
05/2015
5.0
roofing
  + -1 more
Certitude is the right company to hire for all exterior work on your home. Even though it was a busy time of year, I needed a small repair, and I was a new customer, Certitude got an employee to my house within 24 hours of my call (the leak was on the exterior of the home and it was not expected to rain, so not an emergency). Ryan was on time and quickly identified what the issue was and how it could be repaired. I was given different options of how the roof could be repaired, and Ryan also provided guidance on what he thought the best course of action was. I would highly recommend him and his company.
Description of Work: Repaired leak at chimney flashing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Karen M.
04/2015
5.0
gutter repair, roofing
  + 0 more
They did a very good job. The crew was very hardworking. In fact there was some space left in the dumpster and I asked them if I could use it to clear out some junk around my house and they said, no problem. I also had a problem a very heavy piece and they helped me. They went above and beyond.
Description of Work: I had more than the roof done. I had the gutters done with the leaf guards on it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

Robert P.
04/2015
3.0
roofing
  + -1 more
The work was scheduled for early March but due to the weather conditions it was moved a couple of times. All the work that we agreed on was completed by the provider. My main concern was I was not happy with the cleanup his crew didn't do. When I arrived home that night I wasn't out of the car two steps when I found two large nails in the driveway that could have easily flatten my car tire. Further investigation through the front yard, I found a lot of grit and dirt along the walkway leading to the front door along with four more nails. It looks like they bought the old roofing down in the front of the house. In addition, walking down the steps off the deck in the back of the house I found the nail on one of the steps. All this should have been easily spotted if the crew did a walk around before leaving the premises. My long-term concern is if there's more nails in the yard, could someone step on one in their bare feet now that the summer months are coming or could one end up in the driveway and flatten one of my car tires. I sent this response back to the provider and he has not replied back to me.
Description of Work: The provider did the following work to the roof on the back portion of my house, tear off existing shingles and OSB board's on top back part of house replaced with half-inch CDX plywood, ice and water shield at Eaves, synthetic underlayment and matching shingles. Add some 2X4 bracing to rafters to minimize dips in roofline. Re -flash chimney with step flashing and counter flashing on top of that using brown aluminum. Replaced two pieces of siding on the back side of garage wall.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0

$2,300

Carole M.
03/2015
5.0
roofing
  + -1 more
Matt , was amazing He explained what he was doing, took his time very professional.
Description of Work: Matt was on the roof in no time checking this out , told us what needed too be done. Offered Ideals .Will do our go too People from Now On!!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Anurag S.
01/2015
5.0
roofing
  + -1 more
It was good. He did the job pretty well. They were very honest about what was going on. They were punctual, on time. My interaction with them was good. They pretty much understood what my issues were and they fixed it. The patch of water that was coming from the roof started drying out. I am pretty happy about them. The quality of work was good. I didn’t spend anything more than the Big Deal. I called them and they replied back within a week. The price was pretty high.
Description of Work: I bought the Big Deal for Certitude Home Improvements. He fixed the leaks the in roof.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Scott Z.
01/2015
5.0
roofing
  + -1 more
1) My wife and I were hoping that we could get an appointment before Christmas and the next rain that was expected - Done! 2) Punctuality - the owner came right on time. 3) Work done - he reviewed the entire roof. Found some areas that needed patching and the culprit for the leak we were getting upstairs. He provided us an honest assessment that the roof should be fine for the next several years (at least 10 I believe he said) and did not try to find other things to charge us for. He was very knowledgeable, explained everything well, and took pictures of all the spots pre- and post- fixing. When I need something done on my roof again, there's only one person I would call - Ryan Dean at Certitude.
Description of Work: We needed our roof to be checked due to a leak we were experiencing on our second floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

barbara C.
12/2014
4.0
roofing
  + -1 more
I was informed of a few issues and the roofer took care of a broken shingle we had. After he left (like a couple of days later) I called back because I noticed (after we had our bedroom ceiling painted) that there must have been a prior leak in one spot. I asked if they could double check that area to make sure they had taken care of any issues. I was told that they had done a complete roof inspection and that if I wanted them to come back, it would be extra money.
Description of Work: I purchased a discounted program through Angie's list for a complete roof inspection.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$199

Karen C.
11/2014
5.0
gutter cleaning, gutter repair, roofing
  + 1 more
Awesome. Ryan was polite and professional. Even went over and above the service and cleaned my gutters.
Description of Work: inspected roof for any leaks, replaced shingles, cleaned my gutters (over and above service)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Mary N.
11/2014
5.0
gutter cleaning, roofing
  + 0 more
I purchased the deal because the Home Owners Association said I needed the work done and wouldn't be doing it, but they did end up doing it shortly after I had purchased this deal. So I will no longer be needing this service due to the work already being done.
Description of Work: I bought a deal for roof and gutter maintenance.
Rating CategoryRating out of 5
$199

lin Z.
11/2014
5.0
roofing
  + -1 more
the provider first came to check the condition of the roof and listed some issues he found out; since it was getting dark he came back the following week to fix some problems. overall, I'm satisfied with his service and would like to use again in the future.
Description of Work: checked the condition of the roofs and fixed some problems.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Viola F.
10/2014
5.0
roofing, siding
  + 0 more
We are seling our place and the home inspector found some roofing and siding issues that the buyer wanted fixed. I wanted to get a second opinion from a professional and that's where I contacted Certitude. I want to thank Ryan for his professional opinion on the siding of our townhome and fixing the shingles on our roof. All I can say is he is very professional, prompt, reliable and knowledgeable. Highly recommend his expertise.
Description of Work: Fixed shingles, caulked nails on roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Mary T.
10/2014
5.0
roofing
  + -1 more
Scheduling with the provider was easy. They called me to schedule and sent me an email after they left me a voicemail. Ryan Dean, the owner, was available to perform the service two days the week the service was purchased. He arrived on time and presented his business card when I opened the front door. He asked if there were any water issues inside the home. He reviewed the areas and then went up to the roof to inspect. He came down and showed me pictures of areas he felt were creating issues. He replaced two collars, step flashing, multiple nail pops and caulking along some other shingles. All work was completed within an hour. He gave me an estimate of many years are left on the roof and the next time I should have the roof serviced. Ryan offered some additional advice to consider when I replace the roof in the future. He was very knowledgeable and friendly. I will definitely use him again.
Description of Work: The provider performed a maintenance check on my roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Rosemary T.
10/2014
1.0
roofing
  + -1 more
Did not use this contractor. The salesman used high pressure sales tactics. He instated I sign the contract immediately to get the price and when I asked him to leave he would not leave. I finally put my coat on to leave and then he left.
Description of Work: had an estitmate

Rating CategoryRating out of 5
value
4.0
professionalism
1.0

$22,000

Response from Certitude Home Improvements
Thank you for your feedback. We take these types of issues very seriously and normally would investigate the reason one of our customer's had such a bad experience such as you have described. I say normally because looking back at our records it appears that you met with an estimator that is no longer with this company for reasons which you are already aware of personally. We do NOT believe in a high pressure sales process and I apologize that you had to go through that. While I believe we have already dealt with the source of the problem in this case, I would be more than happy to further address this issue if you have any questions or if there is anything we can still do for you. Again, our most sincere apologies. -Ryan Dean -Owner, Certitude Home Improvements

Omega D.
09/2014
5.0
roofing
  + -1 more
Workers were professional and worked very quickly! We love the new roof. The owner came out to my house at the end of the job to walk around my house to make sure I was happy with every detail. Good company, would use them again.
Description of Work: Replaced 20 year old roof.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

manuel T.
05/2014
5.0
roofing
  + -1 more
It went very good. They did an excellent job and were very quick.
Description of Work: I used Certitude Home Improvements for a new roof. They took the old shingles and put new shingles.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Morgan R.
05/2014
5.0
roofing
  + -1 more
They did a fine job. Their price was reasonable and they cleaned up well. They were very professional and very quick. I will probably be going back to them for another roof. I have not had any issues with my roof since the service was provided. They were fine.
Description of Work: I used Certitude Home Improvements about six months ago for replacing the flat roof of my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Kurt S.
03/2014
5.0
roofing
  + -1 more
Team performed well. The job was completed on schedule. Workers were neat and courteous. Price was fair and competitive. Would use this contractor again without hesitation.
Description of Work: Replaced my roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Glenn W.
03/2014
4.0
roofing
  + -1 more
The Roof was installed well. However no one who worked on my roof spoke English. This made it Very hard to communicate with them. I wonder where he found That many legal citizens who could only speak Spanish.In was given an estimate of $900. I was told I would be given the actual price when they saw the job. They left 2 bundles of shingles which i did not need and had to pay for; It was a small roof and I have enough shingles to almost re do the roof. Why weren't the shingles taken back and the price taken off the bill. I could not ask because none of the workers could understand me.
Description of Work: Installed a New roof

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
3.0
punctuality
5.0


Rosemary T.
01/2014
1.0
siding
  + -1 more
I showed him exactly what I wanted that was on a house just like mine in the neighborhood. The estimate he gave me was not for what I wanted. He did not know the proper way to install Tyvek. I worked for a builder and knew how it was done. He kept pressuring me to sign a contract even though I told him his estimate was not for what I wanted. I asked him to leave when we couldn't agree and he refused to leave. I finally told him I was leaving the house and then he left. He also told me he had awards on Angies list. I don't see any awards. I would never call this company again and never recommend them
Description of Work: I wanted an estimate for siding.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0

$22,250
    • 1(current)
    • 2

Contact information

18 E Lancaster Ave, Malvern, PA 19355

http://www.certitudehi.com

Service hours

Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Roofing,
Gutters,
Siding,
Gutter Cleaning,
Skylights,
Masonry,
Roof Ice/Snow Removal,
Windows

FAQ

Certitude Home Improvements is currently rated 4.5 overall out of 5.

Monday: 9:00 AM - 6:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 6:00 PM

Certitude Home Improvements accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Certitude Home Improvements offers free project estimates.
Yes, Certitude Home Improvements offers eco-friendly accreditations.
No, Certitude Home Improvements does not offer a senior discount.
No, Certitude Home Improvements does not offer emergency services.
Yes, Certitude Home Improvements offers warranties.
Certitude Home Improvements offers the following services: Roofing. Windows. Doors. Gutters & Spouts. Siding. Exterior Painting. Masonry.
Ask for Details

Contact information

18 E Lancaster Ave, Malvern, PA 19355

http://www.certitudehi.com

Service hours

Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM