BOMBERGERS STORE

We wanted to have bathrooms re-done. Planning was painful. The designer insisted on her ideas instead of listening to mine. And communication was horrible. We started planning in June and still no estimate by October. By that time, the team wanted to start all over again because they forgot what my bathrooms looked like. My life is very busy, and I don’t have time for such unprofessionalism. We did not pursue the project with them and now I am looking for other options.

They were very professional and very good. The price was also in the ballpark.

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Not good. I told them not to go close to what it would cost to buy a new one. They did call and tell me if I wanted the vacuum hose repaired it would be an additional $200 to the bill so I thanked them and told them not to repair that part. I asked what was wrong and they said old gas. I knew that was not true as I had put new gas in. Then when I go to pick it up the bill was over $200. I will never take anything there to get repaired again.

Courteous, prompt, service.

Bomberger's designer (Joanne), estimater and scheduler were very helpfull. The installers came when scheduled and completed work on-time and as quoted.

They always pick up and drop off when they say they will. Plus, they stick by their work. We had our snowblower serviced in October to get it ready for the winter. But when we used it in February, it quit. They came to get it and put a new part on it, saying they should have done so in the fall, so we didn't pay for the pick-up/drop-off service.

I have bought mowers, snow blowers leaf blowers etc. from them for years. Bombergers Store has also serviced all of the machines and other machines I did not buy from them. They are the best! I highly recommend them. Carole Greiner

They picked the lawn mower up and returned it washed and polished.

I have had them before when we built the house, and I think they are as good as anybody.

They were very helpful. With their help I found the products I needed.

They were incredibly responsive, helpful, and meticulous in everything that they did. Their designer caught a few things other places didn't even consider. Everything was perfect from start to finish. We used a different flooring contractor and I wish that we hadn't. The flooring contractor damaged a part of our new cabinets and put some marks in our walls. They refused to take responsibility. When I called Bomberger's to get a price to replace it, Gretel asked several times if I was sure that one of their employees didn't do it. That type of service and care is exactly what differentiates Bomberger's. They wanted to do right by the customer and take care of any mistake they might have made (even though they didn't do it). I would imagine you'd be hard pressed to find too many other places like Bomberger's. I buy my lawn equipment from them as well. That department provides the same great service as their design department.

When we signed the contract, we were told we would be called within two weeks to set up the dates for the project. We actually needed to call them on the last day of the two weeks to be sure they still had us on their schedule. Overall we are okay with the outcome, but should we need similar services in the future, we will do more research.

Punctual Considerate Clean Professional

Overall great experience. Kevin and Grant were very professional. Installation went well. The small things that we pointed out, they resolved immediately. Very pleased with the whole experience.

I had Terry come out for an estimate and he was the 4th person to come out. I was unimpressed and disatissfied. I have an island in the kitchen and my half bath has an Pedastal sink. He said I need to hire a plumber to remove the pedestal sink, someone else to remove the stove to turn off the gas (which I can do myself) and a contractor to move the island. He kept saying, "we are a flooring company, we don't do that". Rediculous! He said he would email me a quote and never did. Its not my job to chase someone down for a quote. The sale starts with the first impression.

The employees in the flooring department were helpful and courteous. Their installer was professional, punctual, polite, and cleaned up after himself. The installation went off without a hitch and the new floor looks great. A big box store may have been a slight bit cheaper, but the peace of mind of using a local business who has a reputation to maintain and will provide great customer service if there were any problems, is worth the few extra dollars.

The staff at the showroom were very helpful with showing us the options and offering ideas. We wanted specifics (line by line pricing with quantities, unit cost, etc) and initially this presented an issue but they were able to later accommodate this request. The main issue is focused around the quality or workmanship. Areas of both floors were not level creating some mild deviations in the tile surface. Spacing between the tiles was not consistent in a few areas as well. I understand that those on the job prior to Bomberger's may have influenced this with framing, etc. but at a minimum Bomberger's should have the prior subs fix their work prior to doing the tile. The larger concern was the mosaic band in the shower - keep in mind this is right at eye height. The band had a wave appearance and where the corners where installed it looked like sharks teeth (appearance and to touch) as they were not close to being flush or cleanly cut and installed. Our concerns were raised on this issue and they assured us they could fix it after acknowledging there was an issue. They attempted and the finish improved marginally but the wave appearance is still present and in general the workmanship is comparable to someone new to DIY versus a professional tiler installer. The vibe we got when we raised this concern was not professional - it seemed as if some thought that if you are not building a home valued at a certain price that a certain quality of work is not to be expected. As for using them again - we are on the fence, their inside staff was very helpful and their price was competitive but if I were to use them I would clearly outline the expectations upfront, watch the work very closely through the process and build a quality provision into the contract - yet to me this seems excessive from a consumer standpoint when dealing with a tiling company.

projectThis project started out well. The sales staff and people working the store were friendly and most helpful. We decided on the material and colors we wanted and placed the required 33% down. Later we agreed on a start date and Bombergers said they would arrange the plumber to do the plumbing part of the job. My spouse arranged to have the three days off to be with the workers. Prior to the start of the job we were informed that the sink we ordered would not fit our setting so we had to order a much smaller sink (Bombergers did not charge us extra even though the replacement sink was more costly). On day one, the cabinet crew arrived but no plumber. They made a quick call and an hour later the plumber arrived to disconnect the sink. The cabinet crew did a nice job removing and putting in the counter top and the plumber was good. The only glitch caught was when the sink was installed one of the screws holding in the support extended into the railing for the silverware draw. (I fixed). Next the tile guy started his part. The initial tiles job was ok but not what I was expecting for the money. We had accent pieces to install and once in we noticed they were not the color we ordered. That was pointed out to the tile guy but he said after polishing the true color would come out. That did not happen. Back to Bombergers and we were told the tiles we ordered were no longer in stock. Bombergers did an great job of hunting down some sample tiles from other stores and we had the correct tiles installed. At the end of the day, everything came out ok and we are ok with the results except for the small sink. We were not happy with the delays and the extra trips to the store.

We ended up going with another company but would have been happy with their work. I would recommend them.

They did excellent work with the shower and ceramic tile floor. They did their work professionally and competently. The price was fair, and they were prompt and punctual. This was a good experience, and I'd use them again in the future.

The quality and price were excellent. The various trades were very professional and arrived on time. The project actually was completed faster than I expected. I would definitely use them again on my next remodel.

We didn’t go with them. They were good and I would recommend them. I found another company cheaper who did flooring for us. We were looking at an estimate of around $8000 for ceramic tiles and flooring. We did not get a quote for the flooring. I know their flooring was higher than the other company we used, in terms of raw materials. They had an excellent display and had excellent sales personnel. They had the best displays than anybody else. I would go to them and talk about ceramic work. They were very helpful. In terms of responsiveness, they were very good. They came out to measure right away. They were very professional. We will certainly consider them in the future.

The salesperson helped us design something that would work well with an existing decor. Installer did a nice job and we are very pleased. We will return to this vendor for future work of this kind.

I highly recommend this company. They're very fair when it comes to pricing. The installer did an awesome job and was very respectful and careful around my newly remodeled kitchen.