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Mack M Darr

4.0(
5
)

Plumbing, Heating and Air Conditioning

Reviews

4.05 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
20%
3
0%
2
0%
1
20%
Rating CategoryRating out of 5
quality
4.7
value
4.3
professionalism
3.8
responsiveness
3.8
punctuality
3.8
Write a review
Showing 1-5 of 5 reviews
Paul J V.
06/2017
5.0
plumbing
  + -1 more
He came out and put in a new faucet. He came out with 24 hrs.
Description of Work: The kitchen faucet was leaking around the knobs.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joe S.
02/2017
5.0
plumbing
  + -1 more
I've been using Mack M Darr for almost a year. Yes, I would consider using them again in the future.
Description of Work: I had a leak in my sink, something like that.
Rating CategoryRating out of 5
Yes, I recommend this pro
Paul J V.
04/2016
5.0
plumbing
  + -1 more
He had someone over to my place within an hour. They located the problem within minutes and he fixed it within a few hours. They even did a great job cleaning up.
Description of Work: I had a leak in a cast iron pipe under my floor.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Larry W.
12/2012
4.0
heating & air conditioning/hvac
  + -1 more
Installation of new equipment - went well (no problems) Service of new equipment - went well (equipment works as advertised)
Description of Work: Installed new furnace/heat pump equipment (summer of 2011) Serviced the new equipment (fall of 2012)
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Michelle M.
06/2012
1.0
heating & air conditioning/hvac
  + -1 more
After that I purchased an AC over the phone $2800. THey took a $1400 down payment and that's been the end of it. I haven't heard or seen them since. When I called they said they didn't have the part ready. So I called my credit card provider and put it in dispute. I then alerted the contractor and he refunded $1162.50 and has withheld $287.50 from me. He sent me a slip without my signature on it. I had no idea what this charge was for. He's charged my credit card without permission. When I called and asked him he was extremely rude and hung up on me.
Description of Work: I needed a new AC and they came out and did a service call on 5/25/12.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$287.5
Response from Mack M Darr
On May 25, 2012 we received a call from the client requesting service at approximately 4:30 to 5:00 after regular hours. We notified her the call would be an overtime call and she agreed. Our Service Technician, Brian, was called out to make repairs to the a/c unit. We have worked for the client 6 times since 2008 often late in the day as she used this as a second home, I believe. As our work order indicated the capacitor was bad and the unit was very low on Freon. He also observed the unit was older, over 15 years and did not appear in good working order. Freon leak is a very good indication of the a/c condition. When he left the a/c was in operation, but he suggested she consider a new a/c/ unit. At a later date she spoke to Matt our estimator about pricing for a new unit. They spoke about pricing and different units which would be best for her. Matt told her of the repair bill, and that we would forgo the repair cost if she did decide to purchase a new unit from our company. We do make this type of adjustment from time to time. She argued for an additional discount of $150.00 which Matt reluctantly did agree to making a deal marginal. On June 14, 2012 we took down payment and scheduled work for June 21,2012. She agreed on the date, and she would take off that day and come to Ligonier to open the house. Matt called to order components, and Trane told him one item was on back order until the 21st. Matt immediately called the client right back and told her this news, and they both agreed that Matt would call when the components arrived, and if they didn’t, he would call so she didn’t make a special trip for nothing. When Bob called her on June 19th to tell her we would not be getting the components in time, she got very upset and told Bob she would never use us again, and she would pay more money just to use another company and hung up on him. She then called back and asked for her down payment to be refunded. It was explained to her since she was not doing the installation the first service call was her responsibility to pay. Debbie the office manager told her we would refund the money minus the service call, and she said to just invoice her and hung up on her. Debbie refunded the money minus the service call and mailed her the invoice and the credit card receipts. Our resolution: If the client would come in to our office and pay the service call amount in cash we instantly refund the credit card charge.

    Contact information

    320 W Main St, Ligonier, PA 15658

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Plumbing,
    Heating and Air Conditioning

    FAQ

    Mack M Darr is currently rated 4 overall out of 5.
    No, Mack M Darr does not offer free project estimates.
    No, Mack M Darr does not offer eco-friendly accreditations.
    No, Mack M Darr does not offer a senior discount.
    No, Mack M Darr does not offer emergency services.
    No, Mack M Darr does not offer warranties.

    Contact information

    320 W Main St, Ligonier, PA 15658