Oberdorf Carpet One Floor & Home

Oh there are so many things to say but I will stick to just one thing. Ordered tile for my kitchen (total kitchen remodel), they came, measured, placed order. When came time to install, they said they couldn't install due to the fact that my house had a sub floor half concrete/half wood. Not their fault, not mine. I had to quickly pick some vinyl tile without knowing a price because cabinets were coming to be installed in a few days and Oberdorf's was booked solid. All I know is that there was ALOT less labor and materials involved. When all was said and done, they charged me a 25% restocking fee to return the porcelain tile. It wasn't that I changed my mind, I wanted the porcelain tile -I still do...they couldn't install it (or they said they couldn't). Talked to my kitchen contractor that disagreed with their assessment and said they should have been able to install the porcelain tile using different thickness cement board to make floor level (I wish I would've hired him to do the job but I had already given Oberdorf's $1400 cash as a deposit). So now I'm stuck with a floor I didn't want initially (and a floor I am seeing lots of bad reviews about it not holding up), they charged almost as much as what the porcelain tile floor would've costed, plus that restocking fee. A reputable place would have eaten the restocking fee cost to keep a customer...at the very least split the restocking fee with me, but to charge me 100% of it and take no responsibility whatsoever-very unethical in my opinion and not a place I ever want to do business with again.