K L YODER INTERIOR GROOMING

unknown

They presented me with a bill that was 3 x the normal cost for the same services. I had a sofa, carpet and 2 chairs cleaned as well as steps to my finished basement. They did scotchguarding without asking me. The spots on my carpet returned. My sofa had stains one half ws improved--the othe rhalf didn't look so good. My white chair looks good and the steps were ok. When I told them that they were 3 times more expensive-- her response was and quot; we are professional and personableand quot; and we got and quot;cadillac serviceand quot; ! I'd be wiling to pay twice as much for cadillac service, but 3 times as much is outrageous for the service provided. They told me there was alot of cat hair. Well... perhaps they need a better vacuum cleaner if that was a problem. No other cleaner said a word about it. I think the ywer trying to make excuses for their outrageous price. Would not recommend this company !! GO elsewhere. If personable means -divulging information about her family's personal life on a detailed level...then I wonder what she tells other customers about YOU! addendum: 9/10/12 KL Yoder's response rto my eveals her character ! I chose not to state the personal information she revealed to me about her family in my comments. And she chose to tell personal information about our finances. Yes, we used them about 15 years ago for water damage when our basement flooded. This was covered by Homeowners Insurance and I had no comparison for the cost. This was the first time we used them and the carpet /furniture cleaning was the second time.

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