Carpet Sales and Installation, Flooring Sales and Installation
About us
Servi-King has been serving the community for 34 years! It's a household name here in Bucks County, PA. Our ultimate goal has remained the same through all of these years, and that is to provide excellent products and service, while still saving our customers money.
When sold the job we were told the job would take 1-2 days we are now on day 3 and just a little over half of the job is done. Servi King subcontract s all their work out and I am not happy with the work completed so far. You can clearly see a huge seam in the carpeting in the one room and the vinyl flooring in the hallway has a huge gap from the wall. I ve called servi king but they don’t seem to care seems as if they already have their money so their out. I would think as an owner you would want to get out to the job and see first hand what a costumer is concerned with but Can’t even get them to take our calls or call us back so we called from our daughters phone number and they picked up not knowing it was us. Very unprofessional so far not happy at all hoping this review can help someone else choose another company wish I would have done more research before choosing servi king would not recommend at all!
Description of Work: Carpeting and vinyl flooring throughout house
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Nikki K.
06/2017
1.0
carpet installation
+ -1 more
Owner called back after bad review. Blamed me for everything. Then replies to a message that they were "slightly" late. We measured correctly. I have a diagram. Slightly late? 4 hours the first day, 4.5 hours he second day and going on 3 hours today. Owner keeps saying he isn't wrong and that I am the issue. My next call is the BBB. This company is awful. Begged me to take down my bad reviews but won't do anything to make this better.
Description of Work: Carpet install
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Joanne M.
06/2012
3.0
carpet installation
+ -1 more
low
Description of Work: Servi King was hired for carpet purchase and installation. In retrospect, i wish I had upgraded the carpet padding. It was installed over cement slab and you can feel the variations in the cement through the carpet in some areas. The installer was hired by Servi-King and started well: installer came out and measured, came on time on the appointed day for the installation. The installer had to come back to complete the work, which was expected and planned, for our steps to the 2nd floor. The installed said it would be about two weeks to come back out to complete the job. About three weeks later, we called Servi-King about this, who referred us directly to their installer. We scheduled the follow up appt with the installer, who arrived on time, but was unable to complete this portion of the installation as he had cut the carpet short. He was to wrap our open steps, and was short on the bottom two steps. He said he would have to come back again. We waited a couple weeks and called about finishing the job. An appt was scheduled, i left work early for the appointed date and time, and the installer never showed. Although you cannot tell that the bottom two steps are incomplete when you look at them from the top, you can see that the seams dont meet from the bottom.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$2,000
Response from Servi-King Carpet & Flooring
What this customer is not telling you is that she never paid for the custom work its kind of hard to complain about some thing you did not pay for she never called about her last two steps going on this is the first I have heard that they were not finished.We have since no longer do this kind of custom steps for free or include it in the price even so I would have came back to finish those last two steps if she had called.Customer satisfaction is important to my company but there are two sides to every complaint I am glad angies list allows a response from the business reviews can be very unfair if the company is not allowed to respond
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Service Categories
Carpet Sales and Installation,
Flooring Sales and Installation
FAQ
Servi-King Carpet & Flooring is currently rated 1.7 overall out of 5.
Sunday: 11:00 AM - 4:00 PM
Monday: 4:00 PM - 7:00 PM
Tuesday: 10:00 AM - 7:00 PM
Wednesday: 10:00 AM - 7:00 PM
Thursday: 10:00 AM - 7:00 PM
Friday: 10:00 AM - 7:00 PM
Saturday: 10:00 AM - 5:00 PM
Servi-King Carpet & Flooring accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa