APPLIANCE DOCTOR

The work was fine, except that they didn't provide me a receipt. They just gave me a card.

They were good and the pricing was reasonable.

Sorry I didn't check them out first! In Yelp is another review of someone who was treated the exact same way. I am sorry I didn't have Angie's List until now! Do not use these people- you will be very sorry! First the repair tech Mike comes out to supposedly repair my washer- he looks inside the front door and cannot read the data label. He says he can't do anything and then charges us a $99 service fee for coming out- $99! He wasn't even in my home for 10 minutes. When I got home I pulled the washer out from where it was next to the dryer and there on the side of the washer was a clearly legible data tag. What repair tech doesn't know where to find the data tag? Three days later we called to have them complete the repair- to the washer boot- they wanted to charge us $395! This would include deducting the $99 service fee - we said ok since we were already committed with the $99. The appointment was for Black Friday. At 8 AM- Mike calls to say he will be at my home between 1-5. HE NEVER SHOWED UP- HE NEVER CALLED. The officer staff Rachael was completely un-helpful when we called them saying "it is after 5 and I am not supposed to even be here". Then the following MONDAY-I had to call them and Trish tells me she will look into it and "get back to me but the phone may ring and she is not sure when she will call me back. Oh- the owner during all this is in Florida and the service manager lied to me when she answered the phone and I asked to speak to the service manager she said that person was not in then when she gave me her name it was the same name that was given to me on Friday as the name of the service manager-Trisha. Oh and a small point- this Trish never even apologized for the inconvenience or difficulties- not even that much of a gesture. I will be posting on Angie's List and my Facebook page because this company is a complete and total rip off outfit.

I have provided these details in A complaint that was handled and resolved.

Overall, the job went well. It was pricey. However, the unit was fixed without any further issues.

Service man showed up as scheduled. He listened to our description of the problem, inspected the refrigerator and gave us a detailed report of his finding and of our options. Our decision was to replace the refrigerator, one of the options supplied, as the best long term value. We did not require further repair work. I was impressed by the Tech's inspection and honest evaluation.

I HAD A VERY POSITIVE EXPERIENCE WITH THIS COMPANY. THE PERSON WHO INITALLY TOOK THE CALL WAS VERY POLITE AS WELL AS VERY INFORMATIVE. THE PERSON WHO ACTUALLY MADE THE SERVICE CALL WAS ALSO VERY POLITE, INFORMATIVE AND PROFESSIONAL. IT WAS A PLEASURE USNG THIS COMPANY.