American Pool Concepts LLC

Perfect. Patrick researched our leak until he resolved the issue WITHOUT upcharge as he promised. This guy is honest and simply the best. Based on the successful resolution of our leak problem we had him come in and fix our tile problems. Again, the work was as promised, on point and timely. If you are thin skinned and don’t want frank, honest and reliable info on what you may need to do differently with your pool you should hire someone else. You won’t find a better or more effective provider.

Our fence contractor accidentally hit a return line on our pool when installing a fence post, and when we opened the pool, we were unpleasantly surprised by a huge, bubbling leak in the ground around said fence post. The other companies we usually used to service our pool wouldn't touch a leak, so we found Patrick through Angie's List and explained our problem. Unlike the other companies in the area, Patrick asked for pictures and explained what he would do to fix the problem. We communicated back and forth via text, and he was able to feel confident he didn't have to dig up the offending fence post. He was quickly able to quote us a price and schedule the repair for a Saturday morning without having to add more time to a problem that needed prompt attention. He arrived on time, examined the problem and determined that the lines had been improperly patched to begin with and had probably been leaking somewhat all along. While Christopher dug up the broken lines, Patrick proceeded to give us instructions on everything from proper chemical balance to how to properly remove and store our pool cover. We discussed our ancient coping and concrete and how to seal it to keep it as long as possible. For the next few hours, they would dig, fix, and talk to us about our pool, giving us all their "industry secrets" and showing us how to DIY and save money on what is turning out to be a very expensive hole in the ground. We NEVER got the feeling he was trying to sell us something like we do at EVERY pool store, and we NEVER felt like he was condescending because we know (knew?) so little about how to properly care for our pool. He was patient and kind and SO knowledgeable. He has just left our backyard leak-free, AND he has helped us with SO MANY nagging issues around our pool AND sent us links to products that will save us time and money. We're actually not sure if we just spent the money on an expert leak repair or for expert pool knowledge. Regardless, we feel we have made out VERY, VERY well on the deal and will text Patrick for his knowledge and his expertise around our pool for as long as we own this pool. THANK YOU VERY MUCH!

I used APC services for about five years. At first Patrick was terrific - polite, responsive, and did really good quality work. APC is mid-high in its prices but it was worth it for his qualify and reliability. About three years into my being a customer he became increasingly rude and arrogant. If his advice wan't followed he became petulant, as if he were somehow the inventor of all things pools. At first I dismissed it as an anomaly, but it became paternistic. Patrick, you may want to grow up and learn to value people who have given you over $6,000 in the last five years...

Patrick and Chris replaced my pool equipment and piping between late winter storms. They are both very professional and explain the various options available before and during installation. I would highly recommend them for all your pool maintenance needs. Looking for to the pool opening in early May. Thank you.

Great job. Patrick went above and beyond.

Great install. Quick turnaround. He even took care of an impeller issue on the pump at no extra cost.

It was necessary to block off the bottom intakes and replace the skimmers. The repairs were done in a week. Patrick is very knowledgeable and professional. He and Chris worked through rain and a heat wave to get this done. Definitely a job that needed to be done by professionals. I commend them both for a job well done.

We've been using Pat to do all our pool work for the last year. He is extremely knowledgeable and reliable. Responsiveness is first rate. Quality work at a great price. We will continue to use this company for all our future pool needs.

He was always prompt and worked late into the evening to make sure that all work was completed on time. - even working on a holiday. The pool looks great !

Patrick was easy to work with. I sent him a couple pics of my pool and he was able to use that to quote me pretty quickly. Price was reasonable, and he did a very good quality job.

Contractor responded quickly but just stated the company wasn't interested.

I can’t say enough great things about Patrick and Chris! I received a violation from my township over the condition of my in-ground pool. After calling five different companies and being given the run around or being blatantly ignored, I came across American Pool Concepts. What struck me was that the owner, Patrick, does all the work himself with his helper Chris. Not only that, but if you go to the contact me section of his website, Patrick lists his cell phone and tells you to text for quick response…something I’ve never seen before. So I decided to email Patrick and to my surprise got an immediate response back from him. He gave me a quote with some cost savings options which I hadn’t even asked for (Yes, there are honest people still out there who try to save their customers some money wherever they can…not many but Patrick is definitely one). Not only was the price reasonable but he understood my dilemma and time constraint and was able to come out that same week. Patrick and Chris showed up to my home as promised. I spent some time giving Patrick some background on my pool and he was very attentive and understanding. I never felt rushed or judged. He and Chris got to work on the pool. They were to drain a pool full of algae and debris, clean it, and then fill it back up with water….no easy task. As luck had it, it started to pour rain but that didn’t stop them. Any other company would’ve left and rescheduled but Patrick and Chris continued to work through the thunderstorm. A little over seven hours later, of non-stop work, and completely drenched from head to toe, Patrick and Chris were completely finished with the work they had agreed to do and then some. They even removed a snapping turtle from the pool and relocated the turtle to another area of my yard and made sure to tell me as they were concerned my boys, 4yrs and 7yrs, might come across it. Patrick then spent the next 45 minutes or so educating us on the pool….answering questions we had, that had never been answered by other pool companies….taking the time to teach us how to care for our pool, things to watch out for, and even where we can save money. Talking to Patrick and Chris felt like talking to old friends. I’ve had companies at my home for various fixes but never ever have I felt so comfortable with one as I did with American Pool Concepts. Their customer service and quality of work have made us customers for life…we look forward to working with Patrick for all of our future pool needs. If you are looking for a pool company, and want exceptional, high quality, honest service, look no further…this is it!

Excellent! Patrick is so knowledgeable. The best pool service we have ever had. Reasonable rates as well.

So we found American Pool Concepts LLC here on AL and we had a consultation that went very well and the price was wonderful! We had asked to try to get the job complete so the pool would be open by Memorial Day. Patrick McNeil took the time to listen to all of my concerns and expectations particular to our specific job. We have poor drainage and that had caused problems in the past for us. He was able to give us expert advice not only about the liner but about our drainage problems as well. I think I got more practical advice on this first visit with Patrick than I had received in 8 years with two different pool service companies. So we were comfortable moving forward and ordered our liner and an approximate date was set for installation. The initial date had to be amended due to weather and our drainage issues but as soon as the weather broke the installation was completed. It was finished in one day as promised. The responsiveness of Patrick was unparalleled, once the pool was filled and we tried to turn on the pump, it did not work, it was old like our liner so now it needed to be replaced. We texted Patrick anytime we had a question and he responded almost immediately to every text. He got us a new and more powerful pump which I can now report has made a huge difference in keeping the pool much cleaner as the skimmers work so much better! As promised our pool was ready and enjoyed thoroughly Memorial Day weekend! I am so glad we found American Pool Conepts LLC! Thanks To Patrick and his team for a job very well done. if you need a liner replaced or any pool work done I highly recommend American Pool Concepts! We got a great price, quality work, exactly what was promised, tons of advice and perhaps most importantly responsiveness that is rare today! He went above and beyond and when we needed that new pump we did not have to wait-he got it done pronto! We have decided to use American Pool Cocepts LLC for all of our pool needs moving forward.

This isn't the first time I've used their services and it won't be the last. They are the best - their pretty far from my home but I haven't found anything near me that comes anywhere near the level of professionalism and the quality of service for this company.

After having a lot of issues with a different company last year and losing the whole summer of not being able to use our pool, were very happy to find Patrick! We have an older above ground pool at our house in Flemington and therefore the beading for our liner isn't made anymore. Patrick went above and beyond to make sure we would be able to get a new liner installed and recommended putting in a new railing system below the existing to hold the new liner and this worked like a charm. He was always very professional and easy to get in contact with (he would just text me and let me know the status of what was going on and when he would be at our house). After installing the new liner, he reworked some of our piping and gave us a chlorine floater free of charge. We were so happy with his services that we had him come back yesterday to close the pool and will definitely be using him in future years to open and close the pool. We would highly recommend him to anyone needing pool services in the area!!

Patrick does all the work himself. He takes pride in his work. He is my permanent pool guy

Everything is not working fine. He came out on Thursday and we noticed on the weekend that the salt water system was not working. My wife texted him numerous times and he said he was busy and the earliest he could come out was June 12th. I contacted him on May 17th and asked him to call me as my wife was not receiving acceptable responses. He did not call me back but texted my wife the next day and said, "I opened the pool as normal. The rest is up to you guys. I think this is the 3rd year with the salt (wrong, it was last year). You will have to consult your manual...I'm not sure what I can do for you". It should be noted that last year we gave him $6000 to install a salt water system, pump/filter and some Bluestone work around the spa. The least he could do after spending that kind of money is to spend 30 minutes to see what is wrong. In addition, the Bluestone is now discolored. He said he never saw that before and blamed sunscreen (we don't use sunscreen). So now, after giving the facts, my conclusion is that I believe he is stretched way too thin. I can also see that in the fact he is not taking new appointments. As a consumer spending $6000, I would expect a bit more of a personal touch and some follow up. I can read on line that he is good at what he does, but I would be hesitant again in using someone that "takes the money and runs". I was also not pleased that I specifically asked him to call me (I left a voicemail and my number) as my wife was crying over this and he hid behind text and sent it to HER. More tears... When I found out he did this, I called him and my message was not so pleasant. If you run a business, mind your schedule and put aside time for customers that have provided you a lot of money in business. Hiding behind texts is not good. One should make a phone call or better yet, save your time texting and just come over to "make things right". That is what I do in my business. Some folks forget the old adage, "the customer is always right. Just as I was about to submit this, Patrick called and I said, "Hello Patrick" in a very pleasant tone and right away he started cursing me out (very bad 4 letter words) no less than 10 times. My wife heard him screaming at me from 5 feet away (more tears). After that spout of unprofessionalism, I would never recommend anyone doing business with him as I believe he is unstable. My wife is actually scared of him after hearing every word from five feet away. To be factual, I changed nothing above. I just added this last paragraph as I believe it is very "telling" of who we are dealing with. I would remove him from this site before worse things happen to consumers. To top it off, he just texted me with more unpleasantries. I have them if anyone wants them. BE CAREFUL!

Patrick is a great guy. He is professional, polite, courteous and went out of his way to install my liner correctly. He brings years of experience to the table and even provided me advice on other issues I had in my pool area. He always returned my text/phone calls in a timely manner. And the liner came out great! Can't say enough good about him! A++++++++

I got the information on his previous work from Angie's List. I called him in mid-March to replace the pool liner in our above ground Crestwood pool. He came out immediately and gave us an estimate in a few days. I thought the price was very reasonable. He couldn't complete the order at that time because there was still a significant amount of ice in the pool. When the ice finally melted in April, Patrick came out and took his measurements and ordered the liner. When the liner came in he called and set up the appointment for him to come and install the liner. He came when said he would come and got right to the job He knew .what to and went out about his business professionally--absolutely no dilly-dallying around. When he was finished he cleaned up the area better than what he found it. He took away our old liner and left our pool cover neatly folded and our small pool pump neatly wrapped. NOTHING was laying around the pool area. I was very impressed! To summarize, the pros: 1. Very fair price 2. Did what he did when he said he would do it. 3. Excellent quality of workmanship. 4. Left the pool area better than what he found it. Con: The idea that this is the last pool liner we will buy and therefore won't be able to take advantage of Patrick's work again in the future!

I need someone to retile my pool. I found this company on angie's list. I just called him from my job which shows up as an unknown number. When he answered the phone he simply said "hello". I asked "Is this American Pool Company?", he said "who is this?", I gave my name and asked, "Is this American Pool Company?". He said not to call again from an unknown number. That encounter just lost him a very big tile job. Complete lack of professionalism.

Pool guy got there right on time and was very knowledgeable about the service he was providing. After finishing the job, he pointed out some things that I might want to invest in to help with the pool upkeep. He also typed on a piece of paper some problem areas that he noticed while winterizing the pool. We just moved into the house and previous owners had a pool service which we were reluctant to use because they had some very negative reviews. This guy had excellent reviews which made me choose his service and I was glad that I did. All and all he did an excellent job and I would definitely use his services again.

Patrick takes care of our pool for more than a year. He is very professional and reliable.

He took my call, stopped whatever he was doing and spent 20 minutes on the phone with me describing exactly what he would do to investigate the problem. He told me EXACTLY how to do the first step of the evaluation myself and then discussed other options. When asked, he told me why the prior repairs may not have worked. Leak repair is expensive so I really appreciate his advice on how I can save by doing the first step myself. I even asked him unrelated questions about pool closing and he described those processes in detail. This guy is aces! I told him I got his name from AL and even joked with him about one of the bad reviews. If my attempts to fix the problem don't work, I'll be calling him back to take it to the next step. I deal with hundreds of vendors and service situations in my job and based on that experience this man is the real deal.

We have lived with our 25-year old pool for the last 12 years and have had, at best, mediocre relationships with several pool companies. Most are unreliable, inconsistent and sometimes even un-qualified. After replacing the concrete decking for a backyard landscaping project this summer, we went through every pool owner's nightmare...discovering that it was time for a major renovation that couldn't wait. After uncovering one problem after another, from a cracked beam to broken pipes and electrical issues, we were at the end of our rope. The guys at American Pool Concepts held our hand through the entire process of rebuilding everything from the tile up. Patrick helped us choose coping, tiles, stone and grout and then did an excellent job carefully installing every piece of material. Where we found that most pool companies would work quickly just to get the job done, Patrick took his time to make sure the job is actually done right. Our pool looks fantastic and our family is already looking forward to next summer and many more years of enjoyment.