SERVICE ELECTRIC CABLE TV AND COMMUNICATIONS

Customer service dismissive. Promise to have this issue fixed for more than 3 years now. No resolution in sight but promises keep coming. It's impossible to use this connection to watch Netflix, play online games, or even do homework or remote into the office. If it does work, it won't last for more than an hour or two at a time without the speed dropping. Refuse to keep up with companies like RCN et.al. Their network is brought to its knees every night after dinner when everyone logs on.

unknown

Went great. They gave me a box, I puit it on the computer, and it works. I recently upgraded to a WIFI set up with no problems

It's just convenient with telephone combination plus cable. However, intermittently sometimes they send you a letter how wonderful the company is doing and then the following month, the bill goes up.

Service Electric was very thorough! Really looked into the problem and made sure it was fixed. I am not sure of the exact date as it was a while ago. Haven't had the problem since. The technician was REALLY nice too. Very personable and professional. I felt comfortable with him there. LOVE this cable company and would actually select where I live just so I can have their service and not the competition.

Friendly and helpful -- offered several possible solutions -- was able to assist me in solving the problem myself with no need for a service call.

I am somewhat satisfied with their service, but their price is high for what I receive. Also, I cannot use any other cable provider because my developer signed an agreement with SECTV that allows them to be the only provider in my development. Therefore SECTV has no competition and no incentive to lower their price or provide a wider range of services.

unknown

Installation was fast because we had an existing cable connection. Prompt and professional.

We decided to go with them because of the fact that we could use a dual band connection after a lot of cable companies started making us use a box.

I switched to Service Electric Cable TV telephone service in order to save money what I didn't expect was a less then stellar phone system. I lost call waiting on several occasions and they would reset that feature. What I didn't know was that when someone called while I was or wasn't on the phone they would get a message saying I was on the phone and be sent to voicemail. Twice the service just went out and I was told they had 72 hours to restore it. The only good thing was that the longest the phone was out was six hours. The biggest problem was the fact that I never knew when someone called and got the message I was on the phone because there were no indications there was a problem. I had dial tone so I assumed the phone was working. I would only find out later when the person calling would call back a few hours later telling me the line was busy when no one was using the phone at the time. I wouldn't recommend anyone switch from an actual land line to phone service over cable line.

I think it's too expensive. If I had a choice I would switch, but I don't really have a choice.

Very badl;y.

High speed Internet from Service Electric is literally a "joke". I've complained repeatedly and had their service technicians at my home several times already and I still only obtain 918 Kbps download and 2.2 Mbps upload for the max high speed two way service. The information I am constantly given at each service call is, "The problem seems to be outside your home." My reply always is then, "OK, please fix it!" It's so bad that if I were to turn on 2 TV sets in my home simultaneously, my Motorola SURFboard cable modem will drop it's connection. My package includes 5 e-mails and only a pathetic 50 MB of storage, which is accessible through another Internet hosting service on-line (very lame). You can probably understand why I use Gmail instead with 6913 MB of storage that is absolutely FREE! My monthly rate for cable & Internet comes to $99.43, which is a total rip-off. Service Electric offers their loyal long-term customers no upgrade (even though I requested one) to their latest Valu-PIC promo: Valu-PIC (Phone, Internet, Cable) Plus.... $99.95 per month* Triple Play Offer: Order or upgrade now and receive this package for only $79.95 per month for an entire year just by mentioning promo #565! Save $295!**** Includes ALL phone features listed: Unlimited long distance calls to: Continental United States, Puerto Rico, and Hawaii, High speed Internet 5 Mbps downstream speed*** 400 Kbps upstream speed*** Includes 4 cable TV connections Up to 90 Full Basic channels** Service Electric has a monopoly here at my location, so no other cable service providers are available. I believe there should be local state-gov regulations that prohibit this. In 2007, RCN was named Best of the Valley in the categories of Best Cable Company and Best Internet Service Provider in a magazine's annual 'Best of the Valley' readers' survey. Unfortunately, my address is located "just" outside of their service area for cable and Internet. If they were available, I'd drop Service Electric in a heartbeat...

No problems with any service provided. I was able to contact them by phone after work, when it was convenient for me, though I did have to wait on hold a while. Installation went smoothly without problems. Good price for the services they are offering us and free installation.