BERKSHIRE MECHANICAL

unknown

Horrible. They sent "Dan". Apparently incompetent because when he checked the aquastat operation he left the "high" setting actually set LOWER than the "lo" setting sending my gas usage through the roof. After noticing huge spikes (about $400 worth) in my gas usage and an increase by my gas company's budget payment, I requested Berkshire send someone other than "Dan" to fix whatever "Dan" did. When talking to the clueless service manager, "Scott", he insisted that it should have saved me money that way. They sent "our best guy, Jason", who concluded, in writing, that there was nothing wrong with the boiler and that "Dan" set the settings completely wrong. Jason set the settings correctly and assured everything was functioning properly. It even says on the aquastat unit "set the hi temp setting 20 degrees higher than the lo temp setting". They performed the second service call at no charge, to their credit. After going through the gas co. with no satisfaction to get my bill lowered due to Berkshire's incompetence and filing a complaint with the PUC and waiting out their investigation, they concluded that I used the gas billed and should talk to Berkshire about getting reimbursed. Finally got to speak to "Scott" the service manager again today and they refuse to cover any costs related to their incompetent technician's actions. He said "a window must have been left open". I requested to speak to his boss, Owner Michael McDermott, and "Scott the clueless wonder" says "I don't know how to transfer you". Lesson being: do not let anyone with "UGI" printed on the side of their truck work on your gas boiler. It's like giving the keys to the henhouse over to the wolf. Onward to the Better Business Bureau and beyond.

I have used them before and they did a good job. They did a fine job but their price was the only problem.

They installed boiler when they said at the contracted price. During installation they called and said the hot water heater needed to be replaced and they would install it at a nominal charge which I approved. Months later my tenant called to complain that the heat wasn't working. I called Berkshire and they sent a repair person out. The service man said that the boiler wasn't installed correctly and Berkshire refused to repair. I also found out that they didn't install the hot water heater they promised. Now issue has gone to court. Would not recommend. Even after they promised the Judge to repair, it took two weeks and many phone calls to finally get the boiler working properly.