HOME DEPOT INC

Have had several very negative customer service issues. Most recent was a purchase of a GE dishwasher with which I bought an extended warranty through HD. After less than a year of use, it stopped working. I started a claim with Asurion who handled HD's extended warranties when I bought the dishwasher. Asurion sent a tech out who determined it was the button console on top of the door that needed replaced. Of course, the dishwasher is now discontinued so the warranty servicer no longer had the part and had to order it from somewhere else. 2 weeks later after much back and forth, the part finally shows up (there were actually 2 sent... important later). A couple days later the tech shows up to install. Gets it installed and it still doesn't work. He determines it is actually the control panel that needs replaced and states "I don't know why the previous tech did not order both parts to avoid making you wait any longer." I said, good question. I am told it will take a while to order the new part and that my account shows a balance of $6? dollars. After some conversation, we determined it was due to the double order on the part. At this point, I say to go ahead and get the part ordered, but that I am going to head to the HD to express my frustrations. Then before the tech leaves, he let's me know he can't order the replacement part because the machine is discontinued. I go talk to a salesman at local Home Depot where I bought it hoping for some help. He says he will talk with his manager. I then call the warranty company who proceeds to try and tell me that it had been determined they were going to deny the claim because of damage to the machine reported from the original tech. I say there was no damage and that I had not previously been informed of any damage. She says they tried to call me on April 23rd. I assured her I had no missed or blocked calls from their company on or around the 23rd and that in fact, their company has never called me back as they always promise they will. I ask for a supervisor who agrees that what I am being told makes no sense because why would they have continued on with ordering the parts and scheduling the install if they were going to deny the claim from the original appointment. She states that the notes from the original appointment should have gone into effect immediately. She says she will get back to me in 48 hours. It has been 6 days and no word. Well, that is no word except from the local HD who says they are bound by their agreement with the warranty company they no longer use. We have now been almost 2 months with no dishwasher sanitizing baby bottles and cleaning dishes daily by hand after paying for an extended warranty on a dishwasher that is discontinued undoubtedly because there are dozens of reviews online of people all reporting the same or similar issue with their dishwasher. I expect HD to rectify this situation immediately and stand behind their product even if their former warranty servicer no longer does. It is not my fault they cut ties with this company who they probably cut ties with because of their poor customer service.

A need for additional living space at our home was impending, so we decided at that time to complete the finishing of our basement, we added a bathroom, enclosed the service room/laundry area, installed wainscoating and stucco walls, installed flourescent lighting and drop ceiling. Once the renovations were complete we had the carpet installed and have enjoyed the living space completely and like I stated above, the carpet, although not the best grade that Home Depot carries has worn like new and still is like new. I have no qualms al all about revisiting them for carpet for the remainder of our home.

Very good work. There was a crease line in the carpet and home depot contacted the manufacturer who sent someone out within days to steam out the crease. It is now perfect. Home Depot was going to tear our and reinstall if that didn't take care of the problem. Everyone was very nice and helpful. The price was $600 lower than other carpet estimates. Once the crease was removed, I am very happy with the carpet and the installation.