Response from HomeSite Remodeling Inc
[member name remove], I am sorry for your experience with our company. Our goal is 100% satisfaction in every project we do and it looks like we came up short on your home. In your case, I believe we got off on the wrong foot when my installer felt threatened by your comments to him. The foul language and what he thought, physical threats, was the reason we left the home initially. Also in your case, once management found out there were problems with your installation, an immediate service call was issued and performed. After you were still not satisfied with the result of our service call, we completely removed the gutter guard system and installed a new system at no charge to you. Since then, there has been absolutely no issues with your system to the best of our knowledge. As far as the child that was on your project, in some occasions the owner will bring his son out to work in an effort to instill values and a work ethic that seem to be lacking in today's society. We were unaware the 15 minutes he was on the project bothered you. In no way was he involved in the installation or any aspect of the project. It is simply a teaching experience that seemed to not please you. We apologize for that but will not change our beliefs in this area. We stand behind what we do and apologize your experience with our company was not 100% satisfying to you. If there is anything we can do, please do not hesitate to call for prompt service. Regards, Steven Ewing