**** Please note: for the quickest response, please email us at info@4donnellys.com. //// Donnelly’s Plumbing Heating and Cooling is your one-stop shop for your home service, installation, and repair needs. We are proud to offer a full complement of services including: Plumbing Repairs and Service; Gas Heating Installation, Repairs, Replacements, and Service; Cooling/Air Conditioning System Installation, Repairs, Replacements and Service; Drain Cleaning and Rooter Services & Well Pump and Tank Repairs and Replacements. Please call or email for service! We believe your home is your refuge.
Business highlights
52 years of trusted experience
Emergency Services Offered
Services we offer
Plumbing repairs, HVAC maintenance, HVAC installations, heating & air conditioning service, well pump & tank repairs & replacements, water heater repair & replacement, emergency drain cleaning & sewer line inspection and repair.
Description of Work: They went to my other house. It was just an annual tune up of the heater.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
Javier P.
12/2016
3.0
plumbing
+ -1 more
.
Description of Work: Installed a pressure valve.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$210
john L.
04/2016
5.0
plumbing
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Barry P.
03/2016
5.0
plumbing
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Karen M.
01/2016
5.0
plumbing
+ -1 more
unknown
Description of Work: We had a new heating and air conditioning system installed by competent and customer-service-oriented professionals!
Rating Category
Rating out of 5
Yes, I recommend this pro
Cathleen M.
09/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: We got a second opinion from this company regarding our furnace. They were able to repair the furnace.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Donnelly's Plumbing Heating and Cooling
Thank you for your review, [member name removed].
Christine F.
09/2015
5.0
plumbing
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michael R.
05/2015
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
Rob did a very good job.
Description of Work: Added coolant to the system and installed a die
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$420
Santosh K.
10/2008
5.0
heating & air conditioning/hvac
+ -1 more
This summer our air conditioner stopped working (the fan was working but the compressor was not). Step 1: A technician from Donnelly's came over and looked at the problem. We had two choices: replace the compressor alone or replace the entire unit. We decided to replace the entire unit as it was over 15 years old. The technician charged us about $60 for this visit. Step 2: A customer service agent from the company visited us and gave us estimates. There was no charge for this. Step 3: Two technicians from the company came over and replaced the entire unit in about 6 hours.
Description of Work: Install new air conditioning system in our house.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
SHELDON J.
09/2008
2.0
plumbing
+ -1 more
He charged my credit card. For less money I got a water heater installed by a home improvement store! I was given 72 hours by Donnelly to cancel the service. I mailed a signed cancellation. They called back to ask why. I told him your work is good and your price is unreasonable. They agreed to lower their price to the highest of the 3 quotes I received. He refunded the money to my account; the difference was $263 and that's why I am giving them an F for price. I said I wouldn't recommend them b/c of a price and I wouldn't go back to them b/c of price.
Description of Work: I called and they sent a guy over. Beforehand I did not get a competitive quote. He gave me a quote. He replaced a precision valve.
Rating Category
Rating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$654
Marvin D.
08/2008
4.0
heating & air conditioning/hvac
+ -1 more
We called Donnelly's on Sunday morning around 10:00 AM and asked for emergency service. They called back within 15 minutes and let me know that they would be out, but it would be 1:30 at the earliest. The technician also indicated he would call when he left the stop before our house and was on the way to our house. During both the original call and the return call from the technician, it was made clear there was a $95 emergency service fee and a $99 service call fee. The technician called around 1:10 to let me know he was on his way, and arrived around 1:30. When he arrived, he asked for details about our symptoms, went into the basement, realized the fuse had blown, got a new fuse, and replaced it. He then made sure the unit was working and also checked the outside unit and found everything was working as well. He was at our house and gone in about 30 minutes. The charge came to $269, with the charge for replacing the fuse at $75. This agrees with previous experience using this company; I find their work to be very professional, they are prompt and courteous, but they are on the expensive side.
Description of Work: Upon returning home from a vacation (late) Saturday night, we found our central A/C was not working on the upper level (we have two zone heating and A/C). Donnelly's came out Sunday and fixed a blown fuse in our blower unit.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$230
LEIF S.
07/2007
5.0
plumbing
+ -1 more
This is the second time I've called Donnelly's for a plumbing problem. Both times they arrived quickly and were polite and efficient. In each case, the problems were really not issues and they gave advice on how to deal with the situation without expensive repairs. I appreciate the fact they did not try to sell work that did not need to be done, while putting my mind at ease.
Description of Work: Looked at possible plumbing problems.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$28
Rachel S.
07/2007
4.0
plumbing
+ -1 more
Donnelly's came out the day after we called and diagnosed the problem fairly quickly. Our service tech was very careful while cutting into our drywall, cutting by hand and making the smallest possible cuts. However, he claimed not to have the required part (PVC pipe) in the truck so that he had to return next Tuesday, requiring my husband to take a half day off work to be home for the repair. They charge a flat rate for certain items, so the price they quote is what you pay at the end, guaranteed. The repair itself was completed quickly and the guys were very pleasant, but we felt that we were charged quite a bit. However, that may be common to this area.
Description of Work: Waste return pipe causing leak in finished basement. Leak was caused by a small hole in the pipe that was between the first floor and the basement. Donnelly's removed a three foot length of PVC pipe and replaced it with new pipe. They do not repair drywall.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
TODD R.
08/2006
2.0
plumbing
+ -1 more
The serviceman who came to our house wouldn't accept that the supply line just broke. He assume we had abused it in some way. It was a weekend and the service person couldn't access any records at the main office and didn't even believe that they had done the original service. They were rude and tried to be intimidating. Obviously the first guy who came out was incompetent too (I agree with the second guy who came out that it shouldn't have just broke--but that is exactly what it did). I kept the refrigerator magnet to remind me of who NOT to call next time and to remind to always use Angie's list! Oh, they're pricey too.
Description of Work: We had a water supply to our toilet replaced. Within a year it broke and we had them come out to fix it.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$300
Response from Donnelly's Plumbing Heating and Cooling
IN RESPONSE TO THE COMMENT ABOVE, DONNELLY’S WOULD LIKE TO EXPLAIN THAT THIS SPECIFIC INCIDENT TOOK PLACE OVER 6 MONTHS AGO. ALTHOUGH THERE IS NO EXCUSE FOR POOR SERVICE, IT WAS NOT BROUGHT TO OUR ATTENTION THAT THE MEMBER WAS DISPLEASED WITH THE SERVICE PROVIDED TO HIM BEFORE NOW. IF THIS WAS BROUGHT TO OUR ATTENTION AT THE TIME OF THE CALL, WE WOULD HAVE DONE EVERYTHING IN OUR POWER TO CORRECT THE PROBLEM TO THE MEMBER'S SATISFACTION. THE TOILET SHUT OFF VALVE WAS DAMAGED DURING A HOME RENOVATION PERFORMED BY THE HOME OWNER. THE SHUT OFF VALVE WAS FIRST INSTALLED BY DONNELLY’S ON 10-05-06; HOWEVER, THERE IS NO CONNECTION BETWEEN THE TWO SERVICE CALLS. THE SHUT OFF VALVE WAS PROPERLY AND PROMPTLY FIXED BY AN EXPERIENCED TECHNICIAN. IN ADDITION, THE WEEKEND TRIP CHARGE WAS WAIVED AND THE MEMBER WAS GIVEN A SPECIAL GOLD STAR MEMBERSHIP RATE.
OUMER S.
08/2006
1.0
heating & air conditioning/hvac
+ -1 more
Came on Sunday to look at the problem. Promised to complete the work on Monday if I pay all the money in advance and "waive the right to cancel". Their behavior changed after collecting the money, before getting the money they gave me a 15 minutes window for the tech to arriver and after getting the money their time window widened to 4 hours. Informed on Monday they can't fix until Tuesday. On Tuesday they said that due to a communication problem the motor was not ordered. On Wednesday they scheduled me the last job of the day and came with a bad motor (they never even looked at the motor before bringing to my house), as businesses were closed, so could not get another motor until Friday. They were again scheduling me towards the end of the day on Friday. I had to argue with 3 people to schedule me earlier. The tech that came put the motor in without 3 major screws and then I had to tell him to put the screws in. I also had to tell him to screw in the ground wire of the motor.
Description of Work: Changed blower motor.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,300
Response from Donnelly's Plumbing Heating and Cooling
FOR OUR CUSTOMERS WHO WISH TO HAVE WORK COMPLETED WITHIN THREE DAYS, PENNSYLVANIA LAW REQUIRES ALL SERVICE COMPANIES TO ASK THE CUSTOMER TO SIGN A WAIVER. OUR COMPANY’S STANDARD PROCEDURE IS A 4 HOUR SERVICE WINDOW DURING NORMAL BUSINESS HOURS, 15-MINUTES ON A SUNDAY I FEEL IS AN EXCELLENT SERVICE RESPONSE TIME. UNFORTUNATELY THE PART FOR THE UNIT WAS NOT IN STOCK AND HAD TO BE ORDERED OUT OF STATE. IN THIS CASE MY VENDOR LET BOTH OF US DOWN AND UNFORTUNATELY THEY DID IT TO US TWICE. AS PER A PHONE CONVERSATION, I SAID, “I WAS RELYING ON SOMEONE ELSE THEREFORE HESITATED TO PROMISE WHEN I WOULD HAVE THE PART”. ON TWO DIFFERENT OCCASIONS, I OFFERED A FULL REFUND TO THE CUSTOMER WHICH WAS DECLINED. IN RESPONSE TO THE CLAIM OF THE TECH NOT INSTALLING MOTOR PROPERLY, DUE TO A REQUEST FROM THE CUSTOMER FOR THEIR CONVENIENCE, WE SENT A DIFFERENT TECHNICIAN WHO HAD NO PRIOR INVOLVEMENT WITH THIS SERVICE CALL. THE TECH WHO INSTALLED THE PART KNEW EXACTLY HOW TO INSTALL IT; HE JUST NEEDED TO DIGEST THE SITUATION. THE FINAL REPAIR COST $820.86. END RESULT, I APPRECIATED THE CUSTOMER'S UNDERSTANDING AND CALM WAYS THROUGHOUT THIS ENTIRE SITUATION. I AM GLAD WE WERE ABLE TO GET THE UNIT WORKING, AND AGAIN MY SINCEREST APOLOGIES TO ALL INVOLVED.
JEFF B.
12/2005
5.0
heating & air conditioning/hvac
+ -1 more
On time arrival, friendly, quick worker but thorough also. Receptive to questions and willing to educate homeowner on maintaining and adjusting system. Increased boiler temperature and adjusted pressure. Tightened leaky fitting. Bled air from system. Advised us to clean accumulated dust from upstairs radiators to improve heating. Did so soon after, and improvement was immediate (now only about 2 degrees difference). Will gladly call on them again. Service charge was a flat $50 fee due to home warranty contract.
Description of Work: Repaired hot-water home heating system. Upstairs considerably colder than downstairs (about 8 degrees difference).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
JEFFREY S.
08/2005
5.0
heating & air conditioning/hvac
+ -1 more
THIS HAPPENED ON A SATURDAY MORNING IN A HOUSE WE HAD RECENTLY MOVED INTO. THE PERSON I SPOKE TO ON THE PHONE WAS VERY HELPFUL AND GAVE ME A SENSE OF WHAT THE COSTS WOULD BE AND WHEN THE WORK WOULD BE DONE. SHE WAS RIGHT ON TARGET ON BOTH COUNTS. THE TECHNICIAN EXPLAINED EVERYTHING THAT HE WAS DOING AND OFFERED ADVICE ABOUT THINGS I COULD DO TO INSURE THAT THIS WOULDNT HAPPEN AGAIN. I WAS VERY IMPRESSED WITH THE SERVICE AND THOUGHT THE PRICE, FOR AN EMERGENCY CALL ON THE WEEKEND, WAS REASONABLE.
Description of Work: THE CONDENSATION FROM THE AC WAS DRIPPING INTO THE LIVING ROOM. TECHNICIAN DIAGNOSED PROBLEM AS CLOGGED FILTERS IN ATTIC. HE WASHED THE FILTERS AND REPLACED THEM.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$241
07/2004
5.0
heating & air conditioning/hvac
+ -1 more
THE INSTALLER WAS VERY KNOWLEDGEABLE AND OFFERED ALTERNATIVE METHODS TO CORRECT OUR HEATING PROBLEM. WE OPTED TO REPLACE THE ENTIRE HVAC SYSTEM DUE TO THE AGE OF THE UNIT. THE INSTALLER WAS EXTREMELY THOROUGH AND THE JOB WAS COMPLETED ON TIME WITH MINIMAL DISRUPTION TO OUR HOME.
Description of Work: THEY REPLACED THE HVAC UNIT IN OUR HOME.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,100
JO ANNE F.
05/2004
5.0
plumbing
+ -1 more
I HAVE USED DONNOLLY'S ON TWO OCCASIONS AND BEEN VERY IMPRESSED WITH THE KNOWLEDGE OF THEIR TECHNICIANS. THE COMPANY IS VERY RESPONSIVE. I CALL THEM BECAUSE THE DO THE JOB RIGHT THE FIRST TIME. THE TECHNICIANS ARE VERY COURTEOUS AND PROFESSIONAL. I WOULD CALL THEM FOR OTHER SERVICES.
Description of Work: SEWER LINES CLEANED OUT AND TREATED FOR TREE ROOTS. ALSO, THEY PERFORMED AN ENTIRE HOME PLUMBING INSPECTION AND FOUND A BROKEN SUMP PUMP WHICH THEY REPLACED. THEY PROVIDED INFORMATION ON MAINTENANCE OF WATER HEATER, SUMP PUMPS, DRAINS, ETC.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
ANNA L.
05/2004
5.0
plumbing
+ -1 more
EXCELLENT PRICING, ALWAYS ON TIME. I WOULD DEFINITELY US HIM AGAIN.
Description of Work: HE FIXED SOME PIPES AND REPLACED OTHERS.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$300
JUDITH J.
05/2004
4.0
plumbing, water softeners
+ 0 more
THE TECHNICIAN WAS VERY POLITE AND PROFESSIONAL. HE DID A GOOD JOB UNCLOGGING THE TOILET.
Description of Work: PLUNGED AND AUGERED WATER FROM TOILET BOWL. ALSO REPLACED FILTER FROM THE WATER SOFTENER.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$129
04/2004
4.0
wells
+ -1 more
COMPANY RESPONDED QUICKLY TO EMERGENCY SITUATION AND EXPLAINED THE PROBLEM. RECOMMENDED PROPER CARE OF SUMP PUMP.
Description of Work: THE MOTOR IN OUR SUMP PUMP BURNED OUT AND THEY CAME AND REPLACED THE SUMP PUMP.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$460
JOSEPH J.
03/2004
5.0
heating & air conditioning/hvac
+ -1 more
PROMPT RESPONSE FOR EMERGENCY FURNACE REPAIR. WHEN IMMEDIATE REPAIR WAS NOT POSSIBLE, BROUGHT IN SPACE HEATERS [FREE OF CHARGE] SO MY HOLIDAY GUESTS WOULD NOT BE UNCOMFORTABLE. SET UNIT JOB PRICING, NOT CHEAP, BUT THE SERVICE IS EXEMPLARY AND WORTH THE COST!
Description of Work: FURNACE REPAIR.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
WENDY P.
01/2004
5.0
plumbing
+ -1 more
WE FELT THAT THE PRICE QUOTED WAS VERY HIGH, BUT WE DID NOT HAVE THE TIME TO CHECK OTHER PLACES. THE WORK ITSELF WAS VERY QUICKLY DONE, BUT DONE VERY WELL.
Description of Work: WE NEEDED TO HAVE A NEW FAUCET AND GARBAGE DISPOSAL INSTALLED. CARNEY SENT US A COUPON SO WE CALLED THEM FIRST.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$650
RICHARD L.
11/2003
4.0
plumbing, water heater repair, water softeners
+ 1 more
THE PEOPLE DONNELLY SENDS ARE KNOWLEDGEABLE AND PROFESSIONAL. THEIR PRICES TEND TO BE A BIT HIGH, HOWEVER.
Description of Work: DONNELLY'S INSTALLED A NEW WATER HEATER, WATER SOFTENER AND DID SOME MINOR PLUMBING REPAIRS OVER THE LAST 7 YEARS.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Heating and Air Conditioning,
Water Heaters,
Water Filtration and Softening,
Wells and Pumps,
Drain Cleaning,
Sewer Cleaning,
Natural Gas Lines
FAQ
Donnelly's Plumbing Heating and Cooling is currently rated 4.1 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Donnelly's Plumbing Heating and Cooling accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Donnelly's Plumbing Heating and Cooling does not offer free project estimates.
Yes, Donnelly's Plumbing Heating and Cooling offers eco-friendly accreditations.
No, Donnelly's Plumbing Heating and Cooling does not offer a senior discount.
Yes, Donnelly's Plumbing Heating and Cooling offers emergency services.
Yes, Donnelly's Plumbing Heating and Cooling offers warranties.
Donnelly's Plumbing Heating and Cooling offers the following services: Plumbing repairs, HVAC maintenance, HVAC installations, heating & air conditioning service, well pump & tank repairs & replacements, water heater repair & replacement, emergency drain cleaning & sewer line inspection and repair.