Donnelly's Plumbing Heating and Cooling

I've used them before.

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Rob did a very good job.

This summer our air conditioner stopped working (the fan was working but the compressor was not). Step 1: A technician from Donnelly's came over and looked at the problem. We had two choices: replace the compressor alone or replace the entire unit. We decided to replace the entire unit as it was over 15 years old. The technician charged us about $60 for this visit. Step 2: A customer service agent from the company visited us and gave us estimates. There was no charge for this. Step 3: Two technicians from the company came over and replaced the entire unit in about 6 hours.

He charged my credit card. For less money I got a water heater installed by a home improvement store! I was given 72 hours by Donnelly to cancel the service. I mailed a signed cancellation. They called back to ask why. I told him your work is good and your price is unreasonable. They agreed to lower their price to the highest of the 3 quotes I received. He refunded the money to my account; the difference was $263 and that's why I am giving them an F for price. I said I wouldn't recommend them b/c of a price and I wouldn't go back to them b/c of price.

We called Donnelly's on Sunday morning around 10:00 AM and asked for emergency service. They called back within 15 minutes and let me know that they would be out, but it would be 1:30 at the earliest. The technician also indicated he would call when he left the stop before our house and was on the way to our house. During both the original call and the return call from the technician, it was made clear there was a $95 emergency service fee and a $99 service call fee. The technician called around 1:10 to let me know he was on his way, and arrived around 1:30. When he arrived, he asked for details about our symptoms, went into the basement, realized the fuse had blown, got a new fuse, and replaced it. He then made sure the unit was working and also checked the outside unit and found everything was working as well. He was at our house and gone in about 30 minutes. The charge came to $269, with the charge for replacing the fuse at $75. This agrees with previous experience using this company; I find their work to be very professional, they are prompt and courteous, but they are on the expensive side.

This is the second time I've called Donnelly's for a plumbing problem. Both times they arrived quickly and were polite and efficient. In each case, the problems were really not issues and they gave advice on how to deal with the situation without expensive repairs. I appreciate the fact they did not try to sell work that did not need to be done, while putting my mind at ease.

Donnelly's came out the day after we called and diagnosed the problem fairly quickly. Our service tech was very careful while cutting into our drywall, cutting by hand and making the smallest possible cuts. However, he claimed not to have the required part (PVC pipe) in the truck so that he had to return next Tuesday, requiring my husband to take a half day off work to be home for the repair. They charge a flat rate for certain items, so the price they quote is what you pay at the end, guaranteed. The repair itself was completed quickly and the guys were very pleasant, but we felt that we were charged quite a bit. However, that may be common to this area.

The serviceman who came to our house wouldn't accept that the supply line just broke. He assume we had abused it in some way. It was a weekend and the service person couldn't access any records at the main office and didn't even believe that they had done the original service. They were rude and tried to be intimidating. Obviously the first guy who came out was incompetent too (I agree with the second guy who came out that it shouldn't have just broke--but that is exactly what it did). I kept the refrigerator magnet to remind me of who NOT to call next time and to remind to always use Angie's list! Oh, they're pricey too.

Came on Sunday to look at the problem. Promised to complete the work on Monday if I pay all the money in advance and "waive the right to cancel". Their behavior changed after collecting the money, before getting the money they gave me a 15 minutes window for the tech to arriver and after getting the money their time window widened to 4 hours. Informed on Monday they can't fix until Tuesday. On Tuesday they said that due to a communication problem the motor was not ordered. On Wednesday they scheduled me the last job of the day and came with a bad motor (they never even looked at the motor before bringing to my house), as businesses were closed, so could not get another motor until Friday. They were again scheduling me towards the end of the day on Friday. I had to argue with 3 people to schedule me earlier. The tech that came put the motor in without 3 major screws and then I had to tell him to put the screws in. I also had to tell him to screw in the ground wire of the motor.

On time arrival, friendly, quick worker but thorough also. Receptive to questions and willing to educate homeowner on maintaining and adjusting system. Increased boiler temperature and adjusted pressure. Tightened leaky fitting. Bled air from system. Advised us to clean accumulated dust from upstairs radiators to improve heating. Did so soon after, and improvement was immediate (now only about 2 degrees difference). Will gladly call on them again. Service charge was a flat $50 fee due to home warranty contract.

THIS HAPPENED ON A SATURDAY MORNING IN A HOUSE WE HAD RECENTLY MOVED INTO. THE PERSON I SPOKE TO ON THE PHONE WAS VERY HELPFUL AND GAVE ME A SENSE OF WHAT THE COSTS WOULD BE AND WHEN THE WORK WOULD BE DONE. SHE WAS RIGHT ON TARGET ON BOTH COUNTS. THE TECHNICIAN EXPLAINED EVERYTHING THAT HE WAS DOING AND OFFERED ADVICE ABOUT THINGS I COULD DO TO INSURE THAT THIS WOULDNT HAPPEN AGAIN. I WAS VERY IMPRESSED WITH THE SERVICE AND THOUGHT THE PRICE, FOR AN EMERGENCY CALL ON THE WEEKEND, WAS REASONABLE.

THE INSTALLER WAS VERY KNOWLEDGEABLE AND OFFERED ALTERNATIVE METHODS TO CORRECT OUR HEATING PROBLEM. WE OPTED TO REPLACE THE ENTIRE HVAC SYSTEM DUE TO THE AGE OF THE UNIT. THE INSTALLER WAS EXTREMELY THOROUGH AND THE JOB WAS COMPLETED ON TIME WITH MINIMAL DISRUPTION TO OUR HOME.

I HAVE USED DONNOLLY'S ON TWO OCCASIONS AND BEEN VERY IMPRESSED WITH THE KNOWLEDGE OF THEIR TECHNICIANS. THE COMPANY IS VERY RESPONSIVE. I CALL THEM BECAUSE THE DO THE JOB RIGHT THE FIRST TIME. THE TECHNICIANS ARE VERY COURTEOUS AND PROFESSIONAL. I WOULD CALL THEM FOR OTHER SERVICES.

EXCELLENT PRICING, ALWAYS ON TIME. I WOULD DEFINITELY US HIM AGAIN.

THE TECHNICIAN WAS VERY POLITE AND PROFESSIONAL. HE DID A GOOD JOB UNCLOGGING THE TOILET.

COMPANY RESPONDED QUICKLY TO EMERGENCY SITUATION AND EXPLAINED THE PROBLEM. RECOMMENDED PROPER CARE OF SUMP PUMP.

PROMPT RESPONSE FOR EMERGENCY FURNACE REPAIR. WHEN IMMEDIATE REPAIR WAS NOT POSSIBLE, BROUGHT IN SPACE HEATERS [FREE OF CHARGE] SO MY HOLIDAY GUESTS WOULD NOT BE UNCOMFORTABLE. SET UNIT JOB PRICING, NOT CHEAP, BUT THE SERVICE IS EXEMPLARY AND WORTH THE COST!

WE FELT THAT THE PRICE QUOTED WAS VERY HIGH, BUT WE DID NOT HAVE THE TIME TO CHECK OTHER PLACES. THE WORK ITSELF WAS VERY QUICKLY DONE, BUT DONE VERY WELL.

THE PEOPLE DONNELLY SENDS ARE KNOWLEDGEABLE AND PROFESSIONAL. THEIR PRICES TEND TO BE A BIT HIGH, HOWEVER.