**** Please note: for the quickest response, please email us at info@4donnellys.com. //// Donnelly’s Plumbing Heating and Cooling is your one-stop shop for your home service, installation, and repair needs. We are proud to offer a full complement of services including: Plumbing Repairs and Service; Gas Heating Installation, Repairs, Replacements, and Service; Cooling/Air Conditioning System Installation, Repairs, Replacements and Service; Drain Cleaning and Rooter Services & Well Pump and Tank Repairs and Replacements. Please call or email for service! We believe your home is your refuge.
Business highlights
52 years of trusted experience
Emergency Services Offered
Services we offer
Plumbing repairs, HVAC maintenance, HVAC installations, heating & air conditioning service, well pump & tank repairs & replacements, water heater repair & replacement, emergency drain cleaning & sewer line inspection and repair.
I have been using them for about 10 years. They do good work, but they are expensive. There service is fine, its perfectly good and reputable. I have no complaints.
Description of Work: They put in my heating cooling system, fixed my toilet and shower.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Donnelly's Plumbing Heating and Cooling
Thank you, [removed member name]. We are glad that we could help with your toilet, AC, and shower. We are glad, too, that we have earned your trust and loyalty for over 10 years. Thank you for choosing Donnelly's!
John R.
07/2014
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
I had originally received a service from Donnelly's on 7/11 that I wasn't satisfied with. To their credit, they immediately called me and scheduled a follow-up service call to address the issues I had with the first service. As with the prior service, the scheduling process at Donnelly's is very professional and easy. They call when the technician is on the way to your house and arrived as scheduled both times. My technician was very professional and knowledgeable. He took the time to diagnose any problems that I might have with the system. Additionally, he took the extra step of helping me understand what he was doing. Rob did an excellent job to ensure that the system was working properly. Overall, I would absolutely use this service again. I was surprised by the phone call from Donnelly's offering to ensure I was satisfied and I am very pleased with the service that I received.
Description of Work: I received a post card for an A/C system check-up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from Donnelly's Plumbing Heating and Cooling
Hello [member name removed], Thank you for your review. We are glad that we could send a technician to your home with easy scheduling. We are sad to hear that you were not happy with the AC Checkup though. We would like to have a technician back out to you at no charge to inspect the water on your floor. Someone from our staff will be contacting you shortly today to schedule this with you. If we can do anything else to see that you are completely satisfied, I welcome you to please contact me by email, [hyperlink removed]. I assure you that I take your concerns seriously. Sincerely, Marty Donnelly
Robert G.
06/2014
5.0
plumbing
+ -1 more
I was greeted Saturday morning with an untimely leak under the kitchen sink. Called Donnelly's and gave all the information to the very pleasant & professional young lady who answered the phone. A short time later she called me back to let me know that a technician was on the way and within 30 minutes or so, Rob B. arrived to check out the problem. Turned out the trap pipe and connectors were corroded to the point they were almost disintegrating (the pipe was literally as brittle as an egg shell). Rob quickly replaced the pipe and tested everything to make sure it was OK. Total time from initial call to completion of service --- 2 hours! Outstanding! Oh, and Rob also pointed out that there was a $49 coupon on a magnet attached to the phone book (Yellow Pages). Nice. :-)
Response from Donnelly's Plumbing Heating and Cooling
Thanks, [removed member name]! We're honored that we could help you. Please call us if there is anything we can do to be of further service to you.
Chun L.
05/2014
5.0
plumbing
+ -1 more
Mike Eachus is a consummate professional. Consistently awesome quality of work and very fair pricing. If you want a job done right the first time, Mike is the man you want. Donnelly's scheduling, flexibility and administrative support is awesome too.
Description of Work: Plumbing work
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Response from Donnelly's Plumbing Heating and Cooling
Thank you, (removed member name)! We're glad we could be of service to you.
Karen M.
04/2014
5.0
plumbing
+ -1 more
Michael Eachus is our Go-To professional for our plumbing and heating/cooling system care. We sincerely value his advice and recommendations. Always professional, Michael carefully performs systems maintenance that keeps everything running well through every season. He's the best!
Description of Work: Heating and cooling system and water softener checkup.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Donnelly's Plumbing Heating and Cooling
Thank you for the kind comment, [removed member name]. We agree -- Michael is always willing to go the extra mile and offer helpful advice. We're proud to have great people like him on our team. If there is anything else we can do to meet or exceed your expectations, please let us know! We look forward to serving you again.
Carol M.
03/2014
1.0
plumbing, water heater repair
+ 0 more
The plumbing technician led me to believe that he had negotiated a good, discounted price for the removal of my leaking hot water heater and the installation of the a one; however, he never mentioned the 3-day right to cancel the sale; he did not mention its presence in the body of the work order, he did not call attention to its presence on the reverse side of that document, nor did he provide or mention the separate obligatory statement required by law. He assured me that the "negotiated" cost of $1626.00 was a good deal given the $2100+ cost listed in his manual for the removal of the old heater and installation of a new one. In fact he called (or at least said he was calling) his office, in my presence, to have the reduced cost approved by his manage. HE INDICATED THAT THE WARRANTY WOULD BE REDUCED TO 6 YEARS--INSTEAD OF THE USUAL 10-YR. WARRANTY--IN ORDER TO OFFEST THE REDUCED COST BENEFIT. Before leaving, the tech requested that I complete a referral card for him. He emphasized that each month his company awards a $100.00 prize to the customer who writes the best reference :-). After he left, I contacted other AngiesList plumbing and heating professionals and, as expected, received quotes at a 50%+ lower cost, with a 10-year warranty and so I made the necessary arrangements. I did receive a prompt return call from the Donnelly's field manager, who arranged for the immediate removal of their equipment from my home and provided a full refund. The Donnelly's technician sent for the removal seemed polite and professional. However, he also removed "the chimney" which I later learned was actually my property. I paid a nominal fee for a new one. I further noticed that the office phone number listed elsewhere is different than the number listed on AngiesList. I noted a substantially different response when calling the number listed here.
Description of Work: Removed an old water heater and Installed a new water one
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
3.0
$1,626
Response from Donnelly's Plumbing Heating and Cooling
Dear (Member name removed): We are sad to hear that you were unhappy with the service provided by Donnelly’s. Customer satisfaction is something we take very seriously here. We have a 100% Satisfaction Guarantee. You stated in your review that after you contacted us, we promptly returned to your home, removed the new water heater we had installed and issued you a full refund. If you have concerns that have not been fully addressed, please contact me, Marty Donnelly owner of Donnelly’s, at mwd@4donnellys.com.
Stephen H.
12/2013
5.0
plumbing
+ -1 more
Found a leak in the upstairs bathroom early on a Monday morning. Went to Angie's list and found Donnelly who was close by. The answering service was very professional and told us when to expect a call. We got the call right on time. We were told someone would be there by 8:30, and they were. The tech was outstanding. He told us what was wrong, what our options were and how he would fix it. He did a perfect job and left the worksite better than he found it and explained what he had done. An all around great experience for what could have been a real problem. I would highly recommend them!
Description of Work: Found a leak in the upstairs bathroom early on a Monday morning. Went to Angie's list and found Donnelly who was close by. The answering service was very professional and told us when to expect a call. We got the call right on time. We were told someone would be there by 8:30, and they were. The tech was outstanding. He told us what was wrong, what our options were and how he would fix it. He did a perfect job and left the worksite better than he found it and explained what he had done. An all around great experience for what could have been a real problem. I would highly recommend them!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
ANDREA A.
09/2013
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
The service I received from Mike E. was exceptional. My A/C went down on 9/9 and Mike was at my home the next day. Found the problem and needed to return for the repair. I thought I would go a few days in the heatwave we are having without air. Donnelly's called me the next day (9/10), letting me know Mike will be out on 9/11. I was so happy and appreciative of the quick turnaround. It turned out the unit needed to be replaced under warranty. When I left work to meet him at home to finalize everything, I felt so bad that he worked in 90 degree weather. He rechecked everything inside and out to make sure all was good and advised me of things I needed to do to keep the unit running effiently. It was so nice of him to do this as I have noone else to help me. yeah! finally someone with empathy.... Thank you Mike. by the way, he fixed my lawn mower too! Andrea
Description of Work: Replaced Air Conditioning Unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Andrew P.
09/2013
5.0
plumbing
+ -1 more
I needed a new water softener as the one I had was about 10 years old and was starting to die. The company that installed it was no longer in business. I called 2 different companies (both with good ratings on Angie's List). Donnelly's quote was higher but their warranty was better. And the tech from Donnelly's pointed out some stuff that the previous home owner had done that was not right and would soon cause serious issues (the other company didn't notice it). The tech who came out & his "helper" were very professional and informative. I was also impressed that Donnelly's had the equipment in stock while the other company would have to order it and we would be waiting 2-3 weeks. I had used Donnelly in the past and was always pleased. I will always recommend them.
Description of Work: Water softener replaced.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,800
Susan D.
07/2013
5.0
plumbing
+ -1 more
Mike Eachus is a great guy!! He is always prompt and is happy ... we joke with each other and he gets the job done right and also explains to me how to check things myself, when he's not here. He had tagged my things in the basement and put labels everywhere so I know what to do if there is an emergency. He's good.....can be trusted in my house...won't touch anything that isn't part of his job.
Description of Work: I always use Donnelly's. I have a contract with them and Mike is who I ask for each time. He knows my house, my plumbing, all of it. He has put in a water purification system..Kenetico (spelling??). Anyway, I had trouble after a refrigerator was delivered. He spoke on the phone to the guys who delivered it and couldn't hook it up!! The problem was solved.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Karen M.
06/2013
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
We returned home from vacation to find our air conditioner was not cooling. We assumed rightly that the problem had something to do with Tropical Storm Andrea, and we were right... there was a lot of water pooled inside the AC unit. Michael Eachus is always our "go-to" guy for all of Donnelly's services. He arrived promptly, found the problem and replaced the condenser in no time. Our house is once again cool!
Description of Work: Donnelly's repaired our air conditioner.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
deborah M.
02/2013
5.0
plumbing
+ -1 more
We had a frozen pipe burst and water everywhere! The girl who answered the phone was not only wonderful for putting up with me freaking out, but told me to shut off the water and calmly talked to me while I did that. They called me back in 5 minutes to tell me a technician was on the way. When Mike E. showed up, he was not only clean and professional looking. Mike explained what happened and showed us how to prevent it from happening again. He gave us different options on how to fix it and I never felt pressured or ripped off in any way. Mike was kind and patient and I would recommend him to everyone!
Description of Work: We had a frozen pipe burst. The pipe was replaced inside the house as well as the outdoor faucet which it was connected to.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$463
Michael R.
01/2013
5.0
heating & air conditioning/hvac, plumbing, sewer cleaning, water heater repair, wells
+ 3 more
Mike came in after I almost gave up. Had two plumbers before him that couldn't even find the problem. Mike found it fast and fixed it even faster. Saved my day Thank you and I will definitely use his services again. M.Reznik
Description of Work: Mike fixed a leaking pump from the HVAC system that was flodding my floor.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Rosemary Z.
12/2012
5.0
plumbing
+ -1 more
Tom G. was my technician. He arrived exactly when expected, put protective covers on his feet and proceeded to the basement to assess the situation. He explained the problems and detailed the costs for my approval. Tom made the necessary repairs quickly and with no fuss whatsoever. I had workman from another company there for an unrelated, non-plumbing reason at the same time (who had arrived later that he was expected, actually) and Tom was most patient as I managed that service call as well. I have a Gold Star Service membership from Donnelly's and have used their services for about 6 years. There are times when I have thought that the price might be a little high, but I have never had to call them back for a service that failed. I have always felt confident in their work. I would enthusiastically use Donnelly's again.
Description of Work: One of the hoses attached to my basement toilet began spraying lots of water. I turned off the water. I called Donnelly's for an appointment that was arranged for the next day. As this is not the only toilet in the house, it was not an emergency. A number of small parts had failed and were repaired.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Gregory Z.
12/2012
5.0
plumbing
+ -1 more
The representative from Donnelly was very professional and courteous. He first looked at the sink in question and confirmed the work to be done. He then provided me with options on materials which included the cost (parts and labor). The work was done quickly and looks top-grade. There have been no issues since the installation. I would certainly hire them again for any plumbing work at my house.
Description of Work: The service requested was to replace the trap for the bathroom sink.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
SYLVIA W.
04/2012
5.0
water heater repair
+ -1 more
I did call and got the most recent telephone number and used him for the service. I checked around and one person was $50 cheaper, but I had used Donnelly's before and he's a very honest person. I just decided to go with him again because I had used him before. His professionalism, responsiveness and follow up are excellent.
Description of Work: Donnelly's Plumbing Heating & Cooling replaced my water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Karen M.
01/2012
5.0
heating & air conditioning/hvac, plumbing, water heater repair, water softeners
+ 2 more
We've used Donnelly's for all of our plumbing, water softener and heating/AC problems for about 3 years now following a water heater emergency to which they responded immediately. We trust their professionals, especially Michael Eachus who generally services our home. Last August, he recommended we change our Home-Depot-type battery backup sump pump with a larger, more professional model, and we followed his advice. During Hurricane Irene in late August, we lost our electrical power. All of our immediate neighbors had between 3 and 10 inches of water in their basements -- but ours was dry due to the new battery-backup system. We were extremely grateful for his advice and have recommended Donnelly's to everyone!
Description of Work: Installation of a new battery-backup sump pump system.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
m B.
01/2012
3.0
drain cleaning, plumbing
+ 0 more
No work done-Price quoted is VERY EXCESSIVE and FOR WORK NOT NEEDED. Interesting that the boss sends a "reply". But nothing he says is really an answer to my problem with this co. They are VERY high priced, or try to be. And tried to sell me a job which was clearly not needed. Enough said!
Description of Work: PLUMBING FOR THE ONE PERCENT I guess Bill Gates can afford this company--I won't pay an outrageous price--or have needless work done. Robert was a gentleman, well-spoken, polite, lucid. If my daughter wanted to marry him I would not object. (And, if he sticks with this company, he's likely to be rich someday.) But, when the drain clog miraculously cleared itself before he arrived, I wanted to give them some work since they had come out. So I asked him about stopping the tiny drip from one hot faucet in the sink. They say they give a firm price before working--He said $300 to "re-build" both faucets. $300 !!!!@#@#!& (Of course, I could buy an entire brand-new faucet set for $89. Connecting it myself, or an hour's work for a handyman.) Who wants it "rebuilt"? WHAT IS THAT, anyway? Just stop that drip--which does stop, easily, if I tighten it just a tiny bit. The most it needs is a new cartridge. $6 or $8 at Home Depot, and it screws right in. Do these people think that we are CRAZY?
Rating Category
Rating out of 5
value
1.0
responsiveness
4.0
punctuality
4.0
Response from Donnelly's Plumbing Heating and Cooling
Donnelly's is committed to providing exceptional value for a fair price. All costs are reviewed and approved by the customer prior to proceeding with service. There are never any hidden costs or additional charges. We use only top quality parts and products and employ fully screened and drug free technicians. We offer significant discounts through online coupons. We also honor our competitors' coupons. As the owner of Donnelly's, I welcome you to email me directly at mwd@4donnellys.com. I will make certain that your concerns are positively addressed. --Marty Donnelly
Lamont S.
12/2011
5.0
plumbing
+ -1 more
I had a leak in my toilet and I needed someone immediately. I called them and they were there that afternoon. They are extremely reliable. They have good plumbers. They come when they are called. They are good on the telephone. They are expensive. I had two plumbers come to my house; one was recent and another one several months ago. They were polite and they knew what they were doing. They were clean. They took care of their any mess they made; they cleaned up. They explained everything to me. In one case they came back the second time because there was still a problem. There was no charge for the second visit. You pay more than you should have to pay. But on the other hand you can count on them.
Description of Work: Donnelly's Plumbing Heating & Cooling fixed a leak in my toilet about a month ago.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Barry F.
08/2011
2.0
water heater repair, wells
+ 0 more
Donnelly was prompt in responding to our call for service, and did quality work to install the pump. In regards to cost we have given Donnelly a bad rating because in researching the cost to do the repair work we found that well pump replacement is usually at a cost of $1,500 to $2,000. We believe we were overcharged in part because this was an emergency. At the time the well pump was replaced the representative recommended that we replace the water tank at an additional cost of $1,400. We decided against doing this with Donnelly because of the high cost. Subsequently we had a different HVAC contractor provide an estimate to replace the water tank. We recently installed a larger capacity tank, replaced the old copper pipe, and had the acid neutralizer serviced at a total of $1,100. Cheaper than Donnelly quoted and we got more done and increased the capacity of the tank. We had used Donnelly for approximately 10 years in our previous house to service the water system including the addition of a water heater, including a Kinetico acid neutralizer and water softener which Donnelly recommended we install, and the heating system including the addition of an ultra-violet unit on the heater which Donnelly also recommended. We feel we gave a great deal of business to Donnelly. In retrospect we feel that Donnelly took advantage of us in regards to cost. One observation is that Donnelly representatives must be paid on a commission basis to sell customers on additional services and equipment. Looking back now on our past experience with Donnelly we believe that Donnelly took advantage of our lack of technical knowledger of the systems in our house to sell us equipment and services at a much higher cost and possibly selling us on equipment that we did not need. In summary I believe Donnelly is a high quality professional HVAC vender but I will not use Donnelly again because I believe the quality is at a significant cost to the consumer.
Description of Work: The well pump in our house failed, and we had no water into the house. We called in Donnelly to make the repair. Donnelly came to the house the same day. The depth of the well is 75 feet. Donnelly replaced the well pump at a cost of $3,200.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$3,200
Response from Donnelly's Plumbing Heating and Cooling
I am sorry to hear about your experience with Donnelly’s. We at Donnelly’s are committed to providing exceptional value for a fair price to all of our customers, regardless of the necessity of the circumstance. All costs are reviewed and approved by the customer prior to proceeding with service. There are never any hidden costs or additional charges. I apologize that you feel Donnelly’s has taken advantage of you. It is never our intention to take advantage of any customer. We take pride in offering quality solutions for all of your plumbing, heating, cooling, and water treatment needs. We use only top quality parts and products with superior guarantees. We employ fully screened, background checked, and drug free technicians. We stand behind our work with a 100% customer satisfaction guarantee. As the owner of Donnelly’s, I welcome you to email me directly at mwd@4donnellys.com. I will make certain your concerns are positively addressed. Or, you can call me at (215) 855-2014. I look forward to your response. --Marty Donnelly
Gerrit B.
06/2011
1.0
heating & air conditioning/hvac, plumbing
+ 0 more
Had to have a faucet installed. He wasn't there more then 10 minutes and wanted to sell me a"Gold Star Service Program contract. I could of installed the faucet. The price was outrageous. He tried to sell me the service contract for 20 minutes it took him all of 20 minutes to install. Most of the time to open the box and read the instructions, I sent them back there $49 magnet coupon.I received letter from the service manager and he told me that the cost of the faucet installation would of been $556.00( he was gracious to deduct $125.00 since I supplied the faucet). He continued and thanked me for expressing my opinion on the service call. He also said, " I reviewed your invoice and the pricing is correct. I learned a long time ago that it is better to offer a more expensive, quality service and explain our prices every once in a while rather than skimp on service and have to live with a reputation for poor quality forever." I'm glad it was only a faucet i got hosed on. I have returned there $49 magnet coupon. It's the most expensive faucet I ever had installed. He will never have to explain his pricing again...........at least to me.
Description of Work: I'm glad it was only a faucet i got hosed on. I have returned there $49 magnet coupon. I'st the most expensive faucet I ever had installed. He will never have to explain his pricing again...........at least to me.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0
$450
Response from Donnelly's Plumbing Heating and Cooling
Donnelly's is committed to providing exceptional service for a fair price. All costs are reviewed and approved by the customer prior to proceeding with service. There are never any hidden costs or additional charges. We use only top quality parts and products and employ fully screened and drug free technicians. We stand behind our work with a 100% customer satisfaction guarantee. We offer significant discounts through online coupons. We also honor any competitors' coupons. As the owner of Donnelly's, I welcome you to email me directly at mwd@4donnellys.com. I will make certain your concerns are positively addressed.
Todd S.
04/2011
4.0
plumbing
+ -1 more
The owner of Donnelly's contacted me after my posting at Angie's List. He was very gracious and seemed to be very concerned about making me happy. I am very impressed that he even called, and am even more impressed how he didn't get off the phone until I was happy. He explained how their prices are fixed per the subject being repaired. If you want a breakdown of what is being fixed you need to tell them on the phone before they come out. Knowing this will make it easier to understand what is being done and what the costs are. Thank you Mr. Donnelly for taking the time to call me and make things right!
Description of Work: Cold water tank replaced due to air in the system.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
$2,100
Response from Donnelly's Plumbing Heating and Cooling
We apologize for the delay in responding to your review - we received an alert about this posting today, April 20th. We were surprised to learn about your negative experience with us. At Donnelly’s, we have a 100% customer satisfaction guarantee in place to ensure that all of our customers receive the best possible service. Donnelly’s is committed to providing exceptional value for a fair price. All costs are reviewed and approved by the customer prior to proceeding with service. There are never any hidden costs or additional charges. I, company owner Marty Donnelly, plan to call you tomorrow (April 21st) to personally discuss this issue. I will make certain your concerns are positively addressed.
Marvin D.
08/2010
4.0
heating & air conditioning/hvac, water heater repair
+ 0 more
The Sunday air conditioning service went well. We called early in the morning and the person we talked to was quite clear that this would be considered emergency service and we were looking at a $100 bill before any service was ever done. Since we needed air conditioning we agreed. The technician arrived within the allocated time window and quickly determined it was a blown fuse in the unit. He replaced the fuse, checked out other areas of the unit and left. He was in our house for about 20 minutes total. I have always found this company up front with their pricing, totally professional, and always prompt. The only issue I have is price. They appear to only carry top of the line products for which you will pay. That is fine when you are price shopping (like we did for a water softener) but when you have an issue like a water heater not working it can put you in a tough situation of paying more than you are comfortable or bringing in another service provider.
Description of Work: I have used this company several times. The most recent is when we returned from a vacation to find our air conditioning unit non-functional. We called them for service on a Sunday. We have also used them in the past for other heating and air conditioning problems as well as to install a new water heater. Additionally, we received quotes from them on installing a water softener but went with someone else.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Paul B.
08/2010
4.0
heating & air conditioning/hvac, plumbing
+ 0 more
First, I will say that these guys were responsive and get to my job quickly, which I appreciate. I was time constrained to get the projects done and so they got there quickly. They servicedmy AC unit as I asked and then as service technicians are inclined to do they found three other things to "repair", so I had them do that because I really know next to nothing about HVAC so I couldn't say one way or another if/what was needed. Where these guys lost me was on the cost of the work they did for me. I have to admit to some buyers remorse after everything was completed. I wish I had had another estimate before the work got done. So, I give them decent marks for their punctuality and getting the work done, but I wonder if I couldn't have gotten the same work done for a fairer price. If I had not been under a time constriant, I would have gotten more than one opinion.
Description of Work: Had AC unit serviced. I also had some plumbing work done and that cost me another $2000 on top.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$800
JEFF D.
05/2009
5.0
heating & air conditioning/hvac
+ -1 more
They are wonderful people. They even accept the Competitor’s Coupons. They are very careful and do not leave anything. They are professional and responsive.
Description of Work: I have been using Donnelly's Plumbing Heating & Cooling for some years now.
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Service Categories
Plumbing,
Heating and Air Conditioning,
Water Heaters,
Water Filtration and Softening,
Wells and Pumps,
Drain Cleaning,
Sewer Cleaning,
Natural Gas Lines
FAQ
Donnelly's Plumbing Heating and Cooling is currently rated 4.1 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Donnelly's Plumbing Heating and Cooling accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Donnelly's Plumbing Heating and Cooling does not offer free project estimates.
Yes, Donnelly's Plumbing Heating and Cooling offers eco-friendly accreditations.
No, Donnelly's Plumbing Heating and Cooling does not offer a senior discount.
Yes, Donnelly's Plumbing Heating and Cooling offers emergency services.
Yes, Donnelly's Plumbing Heating and Cooling offers warranties.
Donnelly's Plumbing Heating and Cooling offers the following services: Plumbing repairs, HVAC maintenance, HVAC installations, heating & air conditioning service, well pump & tank repairs & replacements, water heater repair & replacement, emergency drain cleaning & sewer line inspection and repair.