Bee Jay Carpet One Floor & Home

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This is a local family business that I have used before for carpet. Entire experience was positive. I always do my homework before any project so I have a good idea of what I want at a certain price point. This way I spend very little time visiting the showroom and arranging a quick quote. This business met my expectations in also getting it done quickly. After taking home some samples and selecting the wood to purchase, it was a simple matter to get the quote finalized, pay the down payment and wait for the wood to arrive. The install was done exactly as expected and very nicely done without rushing to finish on a Friday afternoon. The finishing touches were done on a Saturday morning. It has been my experience that small business are the best to choose to do your work. The only exception might be for jobs where it is just for lowest cost such as below grade basement carpet.

The sales staff at Bee Jays were helpful and showed us several products for new flooring in the kitchen. We chose Mirage engineered wood flooring in Maple with a medium dark brown finish. Bee Jays has its own subcontractors who provide estimates the cost of installation, provide advice on how to prepare the floor and install the flooring. We spent weeks working on removing the old floor and leveling it to the best of our abilities. We are not contractors but have done home improvement work in our home before. When we were ready, we contacted Bee Jays and made arrangements for the installation to take place. On the first day of work the contractor said he might have difficulty with the floor. It was an uncomfortable situation for us as the contractor seemed to have trouble finding the right solution to level parts of the floor. The leveling cement he used to attempt to level one area leaked under the plywood boards to the basement below and also out a small gap in the threshold to our back patio. He apparently felt confident enough after taking those steps to proceed and installed the engineered strips by gluing them down. We were disappointed that the wood strips were not arranged better to put knotholes and darker areas out of high visibility areas where they would detract from the beauty of the floor. There was also bits of glue left on the floor by our back door which we removed ourselves. The contractor and his assistant struggled to put the slide in range back in the island but eventually put it back in place where it belonged.. The contractor said he would come back and install the new baseboard trim but we said we would do it ourselves. We didn't want to deal with the contractor any further. We decided to write because when I removed the bottom drawer of my range recently to clean under it I found that the contractor left his pry bar under the range with one sharp edge against the new wood floor and the other against the bottom of the drawer to the range. One of the adjustable feet of the range (to level it) was off and range was being held up on that side by the island countertop. There are several deep gouges caused when the contractor and his assistant put the range back. We did install the wood trim ourselves. The floor has been easy to clean and generally looks nice except for the scratches. We discovered the floor marks rather easily. This flooring is not suitable for homes with dogs as their nails will mark the floor. Sliding a chair across it may mark it. Soft-soled shoes are fine. We put several all cotton area rugs on the floor and felt pads on the feet of the chairs.

THE EMPLOYEES IN THE STORE WERE VERY HELPFUL WITH THE SELECTION OF THE CARPET, KEEPING IN MIND THAT DURABILITY WAS A KEY ISSUE SINCE IT WAS IN A ROOM WITH MUCH WALKING TRAFFIC. THEY WERE AS EQUALLY AS HELPFUL IN THE CHOOSING OF THE POWDER ROOM TILES FOR THE FLOOR. THE DATES OF INSTALLATION OF BOTH THE TILE AND CARPET - THE INSTALLERS ARRIVED AT THE TIME THAT THEY SAID, WERE VERY PROFESSIONAL AND DID THE JOB WELL. CONSIDERING THAT THEY WERE WORKING WITH CUTTING AND LAYING TILE, THEY WERE VERY CLEAN AND LEFT NO MESS BEHIND. THE CARPET INSTALLERS WORKED VERY HARD AND HAD IT INSTALLED IN A VERY TIMELY FASHION. IT WAS SCHEDULED VERY WELL - TILES INSTALLED ONE DAY AND TWO DAYS LATER THE CARPET WAS INSTALLED. LOOKS GREAT! IT WAS DONE JUST BEFORE THANKSGIVING 2003!

THE SALES REP. WAS VERY KNOWLEDGEABLE AND HELPFUL IN THE SHOWROOM. THE INSTALLERS WERE THOROUGH AND COMPLETED THE WORK WITH MINIMAL DISRUPTION TO OUR HOME.

SALES PEOPLE WERE VERY GOOD WITH COLOR CHOICES AND PATTERNS AND VERY SHARING OF THEIR TIME

MIKE CAME OUT TO MEASURE THE JOB IN A VERY TIMELY FASHION. THEY WERE ABLE TO INSTALL IN FLOOR QUICKER THAN THEY ORIGINALLY ESTIMATED. THE INSTALLERS WERE VERY FRIENDLY, WORKED QUICKLY AND CLEANED UP AFTER THE JOB.

THE OVERALL EXPERIENCE WAS PLEASURABLE. WE LOVED OUR NEW CARPETS.