Service Team of Professionals Eastern PA

I contacted them to a dug up the floor and a separate plumber will be hired to replace a leaking pipe and and Service Team Professionals would have to put the floor back. I have submitted all the documents from the insurance company, that has all my contact information, and after they've reviewed the documents they called and said that they couldn't do the job because, they would not make a profit out of the project and they don't do the work despite me having the extra money for the project. After speaking with Christina, the receptionist, Phil whom I believe is the owner of the company got on the phone and stated that do I expect him to do **** work for free, and so I hanged up, and he called right back cursing and so I hanged up on him again, then he called the 3rd, afraid that he would curse me again, so I never answered the phone anymore.

Working with Phil and Denise was a pleasure. They were very responsive and easy to work with in accommodating our unique situation (under contract for the house but not yet closed and wanted the mold remediation completed prior to move-in). Would use them again in the future and recommend to others.

A 2:30 AM kitchen faucet overflow caused extensive water damage to the kitchen floor and adjacent floor and wall areas, as well as extensive water damage to the furnished areas of the basement below. An initial (panicked!) call to S.T.O.P. (after finding them on Angie's List) received a prompt, courteous reply from Denise of S.T.O.P. We arranged for the company to come out and investigate the situation. Phil and his team from S.T.O.P. arrived promptly as agreed, and immediately set out to start the cleanup/demolition phase. Over the next several days, they expertly examined all affected areas, removed water-soaked wall, ceiling, and floor components, went through all the belongings and effects, removing the destroyed items, and relocating others to dry areas. They then set up drying apparatus and fans and allowed the areas to dry out. S.T.O.P. personnel carefully removed all detritus every day they were there, and were extremely respectful of our frazzled emotions and wishes. During this phase, Phil also assisted us in making contact with appropriate professional people to assist in contacting and managing the homeowner's insurance claim. When the demolition phase was complete, we contracted with S.T.O.P. to perform the rebuild phase. Although this phase took a while longer than we initially expected (due to some delays in acquiring replacement materials and some scheduling challenges), Phil and his S.T.O.P. team performed their tasks above and beyond our expectations. The kitchen floor was replaced and ather adjacent area were completely and professionally repaired to our complete satisfaction. Every detail was attended to with polite, competent attention. In the basement, wall and ceiling area were replaced with an amazing effort to match the original and adjacent undamaged areas. Carpeting was replaced and correctly installed iin the furnished areas, and shelving was installed to replace the original shelves and cabinets. When the work was finished, a cleaning service came in to clean the entire basement area. Phil and his S.T.O.P. team made every effort above expectations to answer all questions and attend to all details to ensure our complete satisfaction. For an extremely trying experience, these fine people were outstanding in every aspect, and completely satisfied our every need. They are of the finest quality.!

From the start Service Team of Professionals were wonderful and very responsive. We received a number of quotes and although theirs wasn't the lowest there were a lot of things the others weren't saying they would do or were planning to add on "after they started" which made up the difference in price. Phil and his team were wonderful. They came to our home on a weekday evening to explain everything since I work full time. They were very responsive in scheduling the work around my schedule and keeping me updated. I am very pleased with the result and quality and longevity of the job and work done. I would hire them again in a second and if we ever have an emergency flood or mold issue I know they would come out right away to help us.

Great ! I can say that we were extremely pleased with the work. Phil was very helpful Explained what he would do, what we needed to do and what to expect. Fast service saving us from more damage. I would recommend them to anyone.

Phil and his team were excellent. They were all very polite and respectful. He explained everything thoroughly so I would know what would be happening and when. Left the basement construction ready for the next phase. Made a stressful situation easier to handle. Would highly recommend.

Phil, Denise, and their team are phenomenal! After they were finished I realized there is top level of clean above EXTREMELY clean… and thats what my husband and I now call “Phil Clean”. Service Team of Professionals provide a superior level of technical service as well as customer service that is nearly impossible to find anywhere else. We received invaluable advice, top notch care and customer service, and help with areas that went above and beyond the scope of work because Phil saw we needed the help. We knew we could trust Phil as soon as he started pointing out things we could do ourselves before him and his team came in, that saved us a ton of money (what company besides this one does that?!). When we bought our home the mold test came back positive in the crawl space and the home owner “fixed it.” What really happened was they covered it up. Less then a year later I started getting sick and didn’t know the reason why. It got worse and worse until finally my husband and I figured out the problem, and called up Service Team of Professionals. It’s now been two days after they have finished and I feel better then I have in a very long time. I can finally breath! Phil, Denise, and their team truly cared about us as individuals and made sure we were taken care of. You can tell it’s not just a job for them but it’s truly about making a difference and helping others when they are going through a difficult time.

Went very well, thorough, professional, worked hand in hand with insurance. Advocated for us and got additional coverage from insurance company, a direct result of their knowledge and professionalism.

Phil and his sons put in long hours doing difficult and dirty work and we are so grateful to know that once they were done, we were no longer at risk for mold. Phil's team took extra care: our wood floors are special and cannot be easily matched with today's offerings. I know it cost them time to do the rip out in a careful way that would preserve the boards in tact, and we so appreciate it. With that extra effort, we were able to dry out the boards elsewhere and have them reinstalled in a way that looked like there had never been damage in the first place.

Mr.Goodson and crew arrived in two hours after I called and started work right away. His crew started 10am and finished up 8pm that evening. The next morning they were back 10:30 to finish removing remaining floor. His crew put down covering on my floor to protect from any damage while removing debris. After three days of drying the crew returned to remove their equipment. Throughout the entire process Mr.Goodson took photos to submit to my insurance company. They explained exactly what and why they did what they did and always asked if I had any questions. It was always "yes sir" or "no thank you" from his crew.

As horrible as it can be to have water damage in your home, Phil makes as as pleasant of an experience as possible. Quick to arrive, easy to talk to, professional in his approach and a true master of his craft, it was nothing short of an A-rated contractor on Angie’s List. Work was perfect, price was right. Thanks for all the help, Phil.

Spectacular work performed; beyond our expectations! Will definitely use their services when the situation next arises and it always does! Phil and his son were amazing; dedicated, smart and totally professional in every regard. Call them; you will not be disappointed! They are the benchmark for quality, integrity and expertise!

Excellent. Phil was great to work with. He came out for an initial review of several problem areas in our home after 8PM so my husband could join us! He gave us an honest assessment of which areas needed his level of services. When they came to do the job it was done quickly and very professionally. Clean-up was great.

Excellent service. Prompt and efficient repairs and did an outstanding job taking care of our issues with mold in a bedroom. Will use again.

My wife and I were very happy of the work performed on our flooded basement. This company was very professional, communicated clearly, prompt, and very friendly. We highly recommend their services to anyone in need.

This company does things the right way. During this difficult time, Phil came to the rescue quickly. His team assessed the issues, explained everything to my wife and I and he executed his plan without a hitch. His team was well mannered, extremely polite and kept everything clean. When they were done and I went down to check things, I was very much surprised at how well everything came out. If I didn't know better, I'd say it looked cleaner than before. They saved my basement. All I could say is THANK YOU Service Team of Professionals.

This company did an amazing job of cleaning up the damage and then repairing/rebuilding those areas. They were meticulous with the work and went above and beyond expectations. They cleaned up every day after work, and when the job was finished, they left every room in better shape than it was before the damage. I highly recommend their services.

No problems - job completed quickly and correctly

Remediation was seamless and professional. All interaction showed that they were down to Earth and cared about me as a customer which is hard to find and a breath of fresh air. We had some issues that came up and stress that can come with bigger home projects but I'm happy I went through it with this company.

Phil did a great job of finding the source of the moisture and gave us his expertise and provided a recommendation on how to remedy the situation for our buyers.

Went well.third time using them. Very responsive and professional.

It went incredible. They guys that worked at the house were very friendly and worked really hard at their job. They were here at 9:00 in the morning and did not leave until 6:30 or 7:00. They also helped put on the corrugated tubing on our down spouts which was a huge help. I would highly recommend this company since they did a great job.

It went very well. We were extremely pleased with the process and service. Water came in through the window wells and cracks in the concrete patio. Our concrete and patio were soaked and Service Team of Professionals Eastern Pa removed all the wet padding and damaged tact strip. They set up drying equipment. They were very careful with our contents. We were extremely pleased with helping us to stay calm during a stressful time by discussing his preliminary job plan of how the work was going to be completed from start to finish because we were included in the decision making. We are so glad we met Phil Goodson from Service Team of Professionals Eastern Pa!

I have used S.T.O.P. - Service Team Of Professionals of Eastern PA for several jobs, both big and small. They are now my first phone call for anything having to do with fixing things at a property. We have a rental property in Levittown where there were several issues going on. The main problem was a big build-up of what looked like black mold in the tub & shower surround. The tenant is very clean, and she couldn't keep it off. The grout between the tile on the wall was starting to come loose, and water was getting behind the wall and making the sheetrock soft. The tile surround needed to be replaced, but there was also a concern about the mold, and what may be behind the wall. The tenant's children all have asthma, and I didn't want to take any chances with their health, so I wanted it done right the first time. Phil and his crew at S.T.O.P. - Service Team Of Professionals of Eastern PA were the perfect people for the job. They removed all the old tile, and found mold on the studs and plywood behind the old tile wall. It was nothing major, but it did need to be taken care of properly. One of the best things about S.T.O.P. - Service Team Of Professionals of Eastern PA is that they can remediate a problem, but can also put everything back together again. A one stop shop is a great time-saver for me. After the mold issue was taken care of, they took advantage of the open wall and replaced the 50 year old plumbing behind the wall. All new subway tile went up on the shower walls with a nice accent stripe. It made the bathroom look new again! An additional problem contributing to the mold issue was that the bathroom fan was not moving the hot, moist air out fast enough. They also replaced the bathroom fan with a more powerful one to eliminate the problem. The 2nd main issue was a "soft" wall in the front of the house that developed a hole. There had been termite damage from many years ago, and the house had also been treated for termites within the last 2 years. A simple replacement of some sheet rock turned into something more serious when the wall was opened up a little more to take a look at the cause. There had been some significant old damage to the wood on the front wall. The project was bigger than anticipated. Phil's team shored up the interior framing, installed new drywall and painted to match the rest of the room. They advised to keep an eye on the wall for any further damage in the future. While S.T.O.P. - Service Team Of Professionals of Eastern PA was there, I asked them to do a couple more "handyman" type of things, including some repairs on the house heater, a leaky toilet, & leaking dishwasher. I'm really glad to know that I can count on Phil and his team for the big stuff, and they are happy to help on the smaller things too. As I stated at the beginning of this review, they are my first call!

Everything went great. Completed in expected timeframe. Looks perfect. Phil made sure we were all happy with the job when completed. Pays great attention to the details