Roughneck Pest Control

Owner Bill has been a friend of mine for 20 years. He started a job for me and when my husband attempted to confirm our second appointment, bill flew off the handle yelling and screaming like a lunatic. He hung up on us and refused to finish a job he started and told us to hire someone else. What business professional acts this way? Oh and he won't even tell me what chemicals he used so I can let the next one know. I also have a 14 month old to be concerned about when it comes to chemicals, but why would bill care? He didn't leave us any instructions for upkeep In between treatments so he most likely made the situation even worse. He does super shoddy and shady work. He's a complete hot mess, fly off the tail kinda guy and I don't want him anywhere me or my home again.

Jon from Roughneck came back as a repeat visit, although billed as a separate visit given the almost one year interval, for a recurring mouse problem. He charged us the full price, rather than a return visit price, which included follow up for up to 60 days. He came out and laid a few traps but did not seal any of the openings. When we called for a return visit at about 6 weeks, he answered his phone but said he was coming back from vacation and can he get back to me. I said, sure, no problem, and sent him a text message for available times to come the following week. He never followed up, and 5 unreturned phone calls later, we are finished with Roughneck. If you select to use this service, keep in mind the poor communication.

everything delivered as promised, including follow-up visits.

not good at all - had to call too many times about the mouse problem and wound up taking care of it myself

Overall, it was a good experience. The treatment really worked and it lasted a long. The technician was nice to work with.

I have used Roughneck Pest Control for both my home and investment properties. They are excellent. Cordial, punctual and effective!

The technician, John, showed up bright and early as scheduled. He set 3 different types of traps and also threw a bunch of bait packages in a crawl space in the basement which is where he suspected the mice were getting in. Within 2 days we did not see another mouse. John came back to the house 1 or 2 times after the initial inspection as part of their rodent abatement package.

The initial call and scheduling was great. was able to provide same day service. Technicians that came to house were courteous and professional. They sprayed the soffits, front & back porch for bee/hornets. We saw decrease in bees/hornets & were found dead ones on porch next day. Did not see any for days, then started to see one or two once in a while. About one week later we had approx. 10 bees/hornets on our outside porch light every morning & a few on the back porch light. I called and spoke with Bill who said he would service in the next day or two (dependent upon weather). Bill explained how bees travel for weeks and return so they were probably worker bees (fine, I understand that). After another week passing, we began to see one or two bees again (figured they were more worker bees returning), but then woke to find approx. 10 bees on the porch light again and also on the motion light. I emailed Roughneck via their website as it was early morning (7:45am) & I was heading to work and wanted to get on their schedule as soon as possible. I then called the office # at 10am to follow up on request to be sure it was received. I was told that Bill was training someone and that he'll be returning calls shortly. No problem. I called again at 2pm and was told that no message was received and that Bill will call me. At 3pm I sent a follow-up email to the customer service email address on their website asking for a follow-up as to if work will be completed same day or not. At 5:30pm I received a phone call from the owner Bill who 'nicely' pointed out that I didn't follow company policy by emailing and that I should've called (even though I called twice), and that he didn't appreciate the email I sent bashing his company (the email stated the same as above ... ?) I requested service again, as my husband is extremely allergic to bees. Bill stated that he couldn't control the elements and nature and flying insects, and that he already treated the house and also used a powder that will last "forever & forever". He then also advised he removed a nest last time he came out. I questioned why I wasn't provided a follow-up to that visit, and Bill told me that I should've called them if I wanted to know what was done. The phone conversation was very demeaning as Bill continued to call me names (rude, hag, ignorant, stupid, etc) anytime I would question his service, product or warranty. Bill also stated that I treated his employees badly which he could not give an example of (as the technicians that came to the house were very nice and respectful and did a great job, and the gentleman on the phone was friendly both times - so had no reason to be rude). I have never been spoken to so negatively for a service that I paid for. I will never use them again and definitely will not refer them to anyone. Which is a shame as everyone else was extremely nice, but Bill is just rude. I am sure that Bill will respond negatively to this review (as he has others), but I'm not a liar (though he will call me such) and I am not difficult to deal with. I give respond when deserved and will provide a good review for a job done. Truthfully, I was scared to post a review as I am afraid of retaliation from this company (as they know my name & address) - but I do not think it is right to be treated this way, and others need to be aware.

I was happy with their service. I think the price was reasonable and I was satisfied with the quality of their work.

veryproactive, reached out to schedule each appointment, came on time every time and did a great job. We see far fewer insects so it appears to work well!

They came multiple times to spray for a cockroach infestation. Technician who came was polite and courteous. Took several sprays to control the problem, but they kept coming back until the job was done.

It was a good experience. They were courteous and came back when they said they would. They took care of the pest problem.

The two guys that came to service the inside of my home were extremely nice and professional and did a great job. The owner was supposed to treat the backyard and we were all home when he supposedly came to service it. He claims he came over and climbed the fence to service our yard. We never saw him and cant believe he didnt knock the door, or at least inform us he had done so. When I brought up my concerns he began to yell at me over the phone. We have no idea whether he actually came to perform the service, especially considering we were all home and didnt see him, and the dogs didnt bark either, and we still have pest issues at our home after the treatment. IN RESPONSE TO ROUGHNECK PEST CONTROL RESPONSE: The previous owner and partner that came into my un-cluttered, neat, and clean home (cluttered home in Bill's words) was very professional, as was the man that helped inside my home. I received two treatments. You were then recalled for a third treatment inside my house because I still had flea problems. My dogs were treated with Frontline, but were still being bit. I do not have a vacuum with bags. I have a Rainbow, and yes I vacuumed every day, two times a day for two weeks! Were you here when I vacuumed? No! In the event you don't know what a Rainbow is... you vacuum everything into a basin of water that is then dumped outside. The problem I have with you, is that you screamed at me on the phone because I complained about you climbing a six-foot high privacy fence to supposedly treat the back yard. We were all home, why didn't you just knock on the door? Common sense. You never told me that you were out there and I have a small child that plays in the yard- that was the issue! No one heard or saw you. My dogs were in the back room and bark at the slightest sound. I tape recorded the phone conversation in which you repeatedly screamed at me in regards to whether or not you actually treated my back yard and that fact that you kept insisting I would not listen to what you were saying about the granulars and not the spray. I got that part, but you just kept hollering at me! The fourth treatment was the only outside treatment. Would you like me to include the link, so people can actually hear the way you talk to you customers? I thank you for your service to our country, but I will not ever use your pest control service again. I did not post a comment on Angie's List right away as I was so stunned at the way I was treated. I don't care about your warranty, as I found a true professional, but I do care about posting lies about your customer because of your lack of professionalism. You have a nice day!

Second time using Angie's List and I have to say my experience both times have been excellent. Round Pest returned my call within 24 hours and I was scheduled for service that same week. They were on time, courteous and explained how and why of the services provided. Would definitely recommend them!

.The gentleman that came was very polite. He arrived on time and in a jacket with the company logo. He answered any questions we had particularly concerning the traps and our pets. He got right to work and finished up quickly. On his return visit, the owner of the company happened to be with him. He quietly observed. The service technician again was prompt and polite.

Bill was very thorough in reporting his findings and did a full treatment of our house that we were selling. He was also able to point out the errors in another termite inspection that was done on our property which was also helpful. After he was done, he emailed us the certificate for the guarantee, which we passed onto our buyers. We were very happy with him.

The gentleman came out and asked for more money ($150) since it was a small building. He performed the first extermination but found no bugs. He arranged for quarterly extermination treatments. My tenant called me in February and advised that they had seen another roach. They sent another exterminator who was also unable to find any live roaches. I requested that they send me the paperwork but had not received it when they called me back to schedule the April treatment. I requested that they call me back so that I can receive a copy of the paperwork. When he did call me back, he told me I should have the paper work already. I advised I had not received a copy, and if there was even a slight chance that I had missplaced it, I would simply like a copy again. The man became very angry and kept interrupting me. I told him he could not speak to me like that and he hung up. He called back a few minutes later and left a message on my voicemail and said he must have gone through a dead-zone on his cell phone and the call had been dropped. I doubt that was the case, but at any rate, I do not want to do business with this service provider again.

They were very knowledgeable and they handled business fairly well. There are some scheduling issues based on the owner is injured so things have been spacing out a little bit and fairly effective. He paced the visit over two weeks the scheduling gets a little spaced out due to injury and all that. They were fairly prompt for the first visit. The people were very nice, no problems there. The price was fair. I would use them again in the future.

The Technician, John K, arrived on time that morning. He went into my basement for about 30 seconds. He said he didn't see any way they could be getting in through my basement. I asked him if I could turn on additional lights for him. He told me it wasn't neccessary. Then he came upstairs to my first floor and I showed him the space behind our powder room toilet where my husband had seen the critter trying to get in. We had already plugged it with steel wool. He told me how steel wool was the thing to use but how we were using the wrong kind. Did he bother to replace the steel wool himself? No way. He told me my husband should go to home depot and get the industrial grade kind and refill all the places we had plugged. Then he looked under my sink. He removed the steel wool there, put some poison in the hole and refilled the hole. Then he placed 3 glueboards stuck together to make one large one under my stove and then he put something behind my washing machine. He was in my home maybe 10 minutes tops and he was handing me a bill for $200 plus tax. Not only did he do nothing more than my regular guy does, HE DID LESS! It really left a bad taste in my mouth but I knew there was a follow up visit in 2 weeks and I thought I would give them the benefit of the doubt. I was to be scheduled for Friday, Feb 7th in the same time slot. 9-11 am, first thing in the morning. On tuesday 2/4 at 11:53 am I recevied a missed call and a message from JENNIFER at Roughneck on my cell phone saying they we going to need to reschedule my appointment and in her message which I have saved to my iphone she asked me if they could do Tuesday the 11th between 8:30 and 9:30. I was at work when she called but I listened to her message and I called her back within 30 minutes. I explained that my children had a dentist appointment at 9:30 on tuesday the 11th and we came to an agreement that he could come the next day, Wednesday the 12th at the same time. She quoted me again while we were on the phone with a time slot of 8:30-9:30. Once again, I repeat, I have the voicemail message saved with her quoting that time the first time. Wednesday the 12th rolls around and at 9:15 when no one had arrived my husband asked me to check in with them as he was needing to get into work and couldn't wait all morning. I called in and was told we were not on the schedule. Obviously I was upset. I got a call back from Bill the owner who had been a very nice man in the beginning who was all of a sudden very accusatory. I'd had enough and told him I was at work and was unable to talk at that time. He called me back at work a short while later and said he wanted to make it right. I explained to him how I had already been skeptical and dissapointed in the service we had gotten in the first place and detailed my experience. He apologized and told me how he was going to look into it and how he would personally service my account from here out. We scheduled for Saturday the 15th with the understanding that if the weather was crummy, we would need to reschedule. This evening I recevied a message from Bill stating that he was canceling my appointment due to incelment weather and that I needed to call him back and talk to him about how he had reviewed his call logs and I had never called back to schedule the appointmentand how I was wrong and not his employee. I got the message and returned his call a few minutes later. When I called I explained that I was a little upset with the tone of the messgae I was again being left and he started in by saying "well of course I sound that way, you lied to me." I don't know who Bill thinks he is, but I have phone records and call logs and saved voicemails too. I started to say to him how I had called back from work and he just got more and more defensive about how I accused his employee of giving a time she would "never give" and lied to him. I told him I was not interested in being spoken to like this, that I was done and I hung up. He called me back again only to continue arguing and berating me. I have never been spoken to in such an unprofessional manner in my life. We are all human and we all lose our tempers here and there but people have seem to have just decided they can be tough on the phone and treat people with disrepect and I am tired of it. No more benefit of the doubt here. The fact that multiple dealings with Roughneck have turned into the people in this company becoming immediately accusatory and defensive tells me its not the first time something like this has happened here. Once again, I will state that I have the voicemail saved where JENNIFER from this company say they want to reschedule for between 8:30 and 9:30 am. Its a fact and I would love for Bill to hear it. I implore and invoite him to come to my home and have a listen. And I ALSO have the call log from my work phone showing the outgoing call from me and his calls back to me on the same line. Bill from Roughneck pest control you should think twice before assuming the worst of your customer. I appreciate loyalty and standing by your employees but she made a mistake here and you are 100% wrong to speak to me like you did. Check your record again, I called you back from 215-218-20XX (Ill give you the rest if you dare to follow up). Its the same number you called me back at 2 times. and if its not in your call records, then you are modifying them. It's that simple. Seriously, check yourself and grow up. This is the worst customer service I have ever received. Terri B.

Haven't seen a bed bug since early December. It was an unnerving experience with these bugs. Bill always called back within a few minutes of my call, and is always positive and reassuring........A followup phone call to Bill in the middle of April to report seeing two bed bugs in our bedroom revealed a darker side of Bill that we did not witness earlier. My wife called to report the sightings as we were told that we had a six month warranty from the last treatment. She became unnerved when Bill got loud and tried to talk her down saying that our warranty was up and that we would have to pay to get more service. She said that as she tried to speak to him she was continually cut off by Bill with him saying over and over that the warranty was done. She said that he was going to have to speak to her husband and proceeded to hang up on him. I called Bill awhile later and found all my wife's experiences to be true. I said we were told our warranty was six months after the last treatment and he said I was wrong, that it was six months from the FIRST treatment. We had two subsequent vists after the first three after seeing more bedbugs in our bedroom. The second of these his assistant lifted the box spring and saw the bugs on our bed frame and said that was the frame was not treated earlier and that was why we still had bugs. he sprayed our bedroom and the whole frame and we didn't see a bedbug untill mid April. As I explained all this to Bill he was trying to shout me down saying I was wrong and that I was just trying to get free service. He said that he personally was at my home for all three intial visits, which is not true. I have a signed invoice of him for the first visit. All other invoices were signed by his employee. Bill was loud and combative during the entire conversation. By the end of our conversation, if Bill had offered to come out to our home I would have refused, as I was so mad with him by the way he spoke to my wife and myself, a customer. I told him I was going to report him to Angie's List, and he said "go ahead, who cares". I waited awhile to update this review, as time has a way to heal all wounds. But I read how others had similar experiences with Bill so I decided to go through with this. So intially the service went well, then went very bad at the end. When presented with a dispute, Bill becomes loud and combative with poor people skills.

Still in the 6-month process. Had some trouble scheduling follow up visits due to bad weather. They've come once after the initial visit and are due again soon. Technician seemed very knowledgable and thorough. My tenant swears there are rats but Roughneck found no such evidence, only a few small mice.

It went well. The rodents were abated. They were quick and efficient. They knew what they were doing. They were more competent than other places that I have used. They just did an abatement and a followup. I only paid for the big deal price and it was pretty reasonable. The quality of their work was good and they were friendly. I would definitely use them again in the future if the need arises.

Haven't seen any bugs or spiders since!

Purchased rodent abatement package for $199 on Angie's List. Set up date and time for appointment. Nobody showed up, nobody called, and nobody responded to several phone calls and messages left. Have not heard from anybody about this and I want my money refunded.

I think this is definitely an above average company, and the technician was very knowledgeable and experienced. I think the pests are finally contained (just about; not eradicated), on the third attempt. The initial attempt was a complete fly-through, the tech was in and out of my house within 5-10 minutes. They nailed the crickets but failed to make a dent in the roaches. Follow-up was a bit nerve-wracking (one time they didn't return my call after I left a message, and another time they reminded me of the policy to wait for two weeks before scheduling a follow-up). To their credit they came back two times at no additional charge (i.e. they honor the three month guarantee), the first time extensively spraying the kitchen (and asking me to save samples of any roaches for any follow-up visit :)) and the next time carefully placing a large number of special baits in every conceivable drawer and closet. This finally did the trick -- roaches were gone for a few weeks, and won't usually appear now (mostly baby ones) unless we leave food out. The baits will wear out soon. When they do, will we engage them again? I don't know, but I will at least shop around first and consider others.