AIRTEMP COOLING AND HEATING

I've used them for twenty-five years. It may even be more than twenty-five years. They're wonderful. I have a service contract, so they come out twice a year. The only thing I pay for is filters or whatever. The service contract is $220 per year and that gives me two visits a year. I can call them as many times as I need to if something is wrong, for that. Overall they would definitely be an A. Their price is reasonable. I'd give them an A for price because of my service contract. I can call them as many times as I need to.

I think they do a good job. They are on time. They answer all of my questions I have about the system. I have confidence in them. I have done comparison shopping and their price is an "A".

There is a rebate from the company, Carrier. I was impressed with the thoroughness of the technician in explaining the work and how the new controller can be utilized.

Very pleased with the quality and value.

I have used this company for 25 years. They are wonderful. I have a service contract, so they come out twice a year. I only pay for filters and stuff. I can call them as many times as I need to.

I had used AIRTEMP for many years prior to this incident with no problems. I never had a problem with Ryan, who has serviced my unit in the past. Ryan has always been very courteous and professional. However the owner is another story! Two years ago, in the middle of winter I had relatives visiting when my heat stopped working. I called AIRTEMP and the owner came out and discovered that the main power switch had been turned off by one of the children. I offered to pay, but he wouldn't accept payment. Great! I said. I told the owner in return I promise to have Airtemp replace my outdated HVAC unit when I'm ready. He said OK and left. So recently I discovered that my HVAC fan could not be controlled nor turned off. To rule out the old programmable thermostat, I replaced it. An experience electrical engineer friend and I troubleshooted the unit and knew that a part/board that interfaced the compressor and HVAC unit was bad, so I called Airtemp. When the owner came out he immediately had an attitude because I told him I changed the thermostat and a friend and I troubleshooted. He said ppl should NOT be installing their own thermostats! Huh? I told him they sell thermostats at home depot and ppl do it all the time. They're easy! I also told him we had tested the voltage going into the compressor. Now he seemed REALLY angry! He said well there's NO power going to the unit. I said that's because I TURNED THE POWER OFF to the unit because the fan inside couldn't be turned off. I went inside and turned power back on and of course there WAS power going to the unit-JUST LIKE I SAID. My EE friend tested it with the SAME device the owner had! When I got my friend on the phone, he became really agitated and belligerent and wanted to make sure my friend heard him. He said loud and nastily, and quot;I TOLD YOU to replace this unit 5 yrs ago, and the last time I was here YOU didn't pay me!and quot;. He continued that I called him and quot;AFTER other peopleand quot; worked on it (implying they broke it). I shot back and quot;WHAT??! I OFFERED to pay you the last time youi were here but you didn't accept it!and quot; I also told him NOBODY and quot;workedand quot; on or touched the system but HIM. He had no response. When he checked the HVAC unit inside he figured that the transformer was bad, so he angrily accused my friend of blowing up the transformer! I told him NOOO my friend NEVER touched the HVAC unit AND I turned the power off before installing the thermostat, so that's impossible. No reply. He then tells me the part needs to be ordered and it would take 2 days. I again offered to pay but he said, and quot;no, pay me when I come back.and quot; OK So 2 days came and went and I heard nothing from him. I called AIRTEMP every day. The poor secretary kept telling me she would find out about the part RIGHT NOW and call me back! She never called me back not once. Every time I called she would say the same thing. From one of the calls I deduced that she was giving him the message, but he simply wasn't responding to me. This went on for A WEEK. Meanwhile, it's 90 degrees the entire week! My gut told me no response from AirTemp was intentional on the owners part. Today I spoke to the secretary AGAIN and she told me the owner doesn't want to service my unit or come back. Needless to say I was not happy! WHY didn't he just say that when he came out here instead of telling me he'd order the part and come back?! Better yet, WHY wasn't I told that during the numerous/daily times that I called after his visit? No, instead, he had me sit in sweltering hot 90 100% humidy heat waiting for a part that he probably never ordered. I feel the owner's actions were immature and 100% intentional. I told the secretary today how angry I was and that they will NOT be getting my business when I replace my unit. The owner is hereby granted his wish to never come back. I'm done with AIRTEMP! Homeowners beware!

unknown

It took a few days to get the part, and discovered the wrong item was delivered, so it took a few more days to get the correct part, and it was installed, and the job was completed. I appreciated being informed of the situation through the entire process. Rob, the proprietor, was very professional and friendly. I am happy to recommend Airtemp to anyone who asks.

Airtemp gets here quickly and does the work well. I used them for both my business and home service. They also put an air conditioning/heating unit in my house several years ago and service this regularly. The owner is fast, friendly and does a fantastic job. They are also very reasonably priced. I would recommend them to anyone!

The owner came and told me he thought he had installed this unit originally when the townhouses were built. He researched and found the only distributor in the general area that had a replacement part and went and picked it up at no cost to me. He advised me to think about replacing the unit and that he would send me a quote for new units. The service was excellent. I never did receive a quote, but will follow up as I feel he was extremely professional and would trust him to install a new unit.

It did not go well. The issues were the owner spoke a long time about various topics, many of which were not related to my work. He reiterated how good they were at HVAC work. However, at the end of it all he said the work really called for a plumber. They were supposed to send me a quote but I never heard from the company again. Very strange way to do business and a waste of my time.

They were fantastic. They have great customer service. The workers answered all my questions. They were just fantastic.

The owner of Airtemp does all of the installations himself. He's a really nice guy and extremely helpful and honest. I've used Airtemp several times and they've always been responsive and professional.

He (I got the impression he was the owner) got everything working in a hour. I felt the price was reasonable for an emergency call. My only "con" was that he talked quite a bit about non job related things (like politics, which are different than mine, and Viagra ??!!) and he really wanted to sell us a new A/C. Maybe the talking was just because I'm a guy or something. I had him give me an estimate but we really could not afford it and there was a time limit on the price. I felt I needed a lot more time to investigate before taking that plunge. It was a nice looking system though. He also would not sell us a service contract due to the leak that he thought we may have. I would have preferred that that he confirm if it really was a leak or not since the system is from 1996 and has never been filled before to my knowledge. For all I know that could be normal to loose a little in the last 10 years that we have been here. Anyway overall I was satisfied with the repairs which are still working but I could have done without the conversation. I probably should have gone back in the house.

Contractor arrived early. I had not been able to remove all bushes that I had agreed to do. Mr. Bonner and his son completed the brush removal and did not charge me for this extra! They removed old system and installed new one, heat pump and compressor, in one day. Workmanship was first class, the worksite was cleaned, and they finished early. I hope he is still around when I have to replace my heatingand AC system down the shore.

unknown

Airtemp did a good job for us. They were professional, courteous, and neat. I did think the price was on the high side, but other than that it was a great experience.

I called them and left a message a week ago and no body ever called me back. I didn't want to call any body else yet, waited for the call of this company. I'll call today another company and see if they would return my call.

Company promised a quote and never replied after 3 F/U phone calls.

After calling many companies and hearing that 24 hour response was normal for emergency for heating in January w/ 20 months old baby in the house, we've finally got Airtemp to come and look at our heating problem. From the receptionist to the heating technician, they were courteous and prompt. Troubleshooting was effective, and they fixed the heating right away. We were very appreciative of this company. I highly recommend them!

ALTHOUGH OUR EXISTING HEATING SYSTEM (WHICH CONSISTS OF A HEAT PUMP WITH AN OIL BACKUP) IS GROWING OLDER, AIRTEMP HAS WORKED WITH US OVER THE PAST 2 YEARS MAKING MINOR REPAIRS TO KEEP OUR SYSTEM FUNCTIONING. I HAVE BEEN VERY HAPPY WITH THE WORK PERFORMED.