RSC Heating and Air Conditioning

Chuck went WAY above and beyond by testing for CO2, as our gas fireplace was emitting a lot of soot. He implored us to get CO2 alarms.I immediately texted my husband "not to come home WITHOUT THEM!" He didn't and we thank Chuck and RSC from the bottom of our hearts! We ABSOLUTELY intend to have them back soon for more work. We are very pleased with EVERY aspect of this service call, and will recommend them anytime we have the opportunity!

Scheduling the appointment was a bit of a hassle. The technician did arrive on time, and was very professional. He quickly figured out the problem, and was able to quickly fix it.

Very well. Plenty of airflow now and no water seeping under heat pump.

Everything was great. Steve was informative, not pushy, and very straight-forward when it came to visiting the location for estimate and discussing what needed to occur and it seemed he was very 'no BS". When the day came to replace the A/C, two of his techs showed up at a reasonable time as to when Steve said they would show up. They were polite and responsive when I asked for updates. They even assisted me with automobile repairs I was in the middle of completing when they were reclaiming the coolant. After they were done everything was cleaned up adequately, locked the basement door, and gave me a run-down of what all they did. It was at this time that I found out that they had done a furnace tune-up and cleaning as it wouldn't have made it too much longer in it's current state. This may be standard for them but I wasn't aware they planned to do anything beyond inspect the furnace so this was an excellent 'above-and-beyond' service they provided. Later that day Steve called me to follow up with the experience, unfortunately I was driving at the time and could not speak to him. TL:DR: RSC is a great company with professionals on staff and very customer oriented.

Technician spent several hours on gas furnace given it a through cleaning and inspection. Unit was installed several years ago by the same company. Everything was in great shape.

Service man was timely , honest and worked quickly to get our A/C unit working again

The company arrived on time (a little early and even called to see if that would be OK). Then the technician listen to the description of the problem, went to look and showed me pictures of what was found using his iPad- an animal had chewed through the wires. He replaced the wires and our system was back to normal. Very professional & helpful. We will use this company again.

Most excellent. Very pleasantly provided various quotes and explanations of the units and their combinations as we were looking at a couple options. The owner, Steve, as well as his staff on the job were very friendly and professional. We were in the midst of an awful hot spell when our A/C unit died and we were NOT crazy to buy a unit asap --- we knew we needed to accept the suffering the heat threw at us so we could take the time to get several quotes and compare them. We selected 2 of the quoters due to their ratings on Angie's list...the other was the company with whom we had a service plan. While RSC's prices were higher than the others, the quality of their products and professionalism was markedly higher, as well. In addition to which all RSC's Angie's list ratings were top of the line. I am really sorry I waited this long to do the review but I did want to get thru the cooling season and into the heating season. The A/C system cooled us excellently and felt much better than the previous one (which had considerably less cooling power) and we do like it VERY COOL...and our electricity costs were lower, too!!!! We don't push a heating unit like we do a cooling unit because we have a preference for coolish air (65-67 degrees in the winter feels great) Further, we have had some questions for Steve since the installation (and we will in the future) and he has been very pleasant, patient and helpful. Our questions were operational only because we have had no problems with the units. If you have some limitations in how much you can pay or are willing to pay, Steve's products might not fit your budget -- of course it could be beneficial for you to at least call him and discuss your $$$ limits because if you are willing and able to pay his charges, we believe you will be very pleased with the units and services that you receive.

We ended up finding a lower price (we use a wood stove as our primary heat so price was essentially our only consideration), but Steve's inspection for the quote was the most thorough of the companies that we had out for estimates. I learned a few things either way! For a larger project, we'll contact RSC again.

We were able to get an appointment quickly. He was prompt and professional. The issues were identified quickly and after we decided to more forward with repair, the job was completed quickly.

Called a different company that responded right away. Maybe it was a fluke that we got lost in the shuffle at RSC but it cost us some hot days and stress and it cost them money in the end.

Last service call -- could not get the air conditioning running the morning of the last brief hot spell. Chuck came out promptly before 1 PM and discovered that my father had turned off the system's breaker switch sometime last year when the summer ended. Got the system working again and did a quick check to be sure everything was OK and would continue to run safely until a complete maintenance check could be run. Great company. I probably could find cheaper (but that's not to say that their rates aren't reasonable - they are) but I trust them and have complete confidence in them. They do a fantastic job and I don't have any plans to change.

It was a very positive experience. We've been very pleased. It was a fair price.

I awoke to no heat on a January Saturday morning. I called another plumbing/ heating company for a no heat emergency call as I did not realize RSC provided 24 hour emergency service (which I found out they do). The service call by this company determined after a series of scary furnace backfirings that the burner in the 20+ year old furnace had rusted through. As such, at this point I had no heat. The other company called did provide an immediate quote for a replacement furnace/ac system, with the ability to install it by the end of the week. This company made the recommendation for a larger heating system, but this would have required cutting into the ceiling of our finished basement for the vent/air pipes. Although not the end of the world, it certainly wasn’t preferable as the basement has been recently redone and we will be selling our house shortly.As I have used RSC for my heating/AC service for the last three years, I emailed RSC on Sunday with my current situation, requesting their advice and cost for the replacement. Shortly thereafter, I received a phone call from RSC to discuss the situation even with the offer to come out on a Sunday, but since there was no real emergency based upon reasonable temperatures, I scheduled RSC to come Monday.Steve Beeler, president, came out at the arranged time and evaluated my situation and immediately provided a recommendation for my current situation. He evaluated my existing home to size the heating/cooling system and made a recommendation upon such. I was able to the use the existing furnace vent/air pipes. At the time he went over what the replacement would entail, including recommendations on how they would modify the return duct work to increase efficiency, how the existing refrigerant line would be purged, etc. Everything was put in a written proposal of exactly what they proposed to do, from furnace/ac model, thermostat, ductwork, etc. I authorized the complete furnace/AC system replacement and that same day equipment was ordered, financing secured through RSC as a Carrier dealer. The next day the installation was started. I receive a phone call in the morning indicating they were delayed by about 20 minutes loading equipment, but offered if that was an issue they would send one tech out to begin removal of the system. It was not an issue, but the communication was appreciated. The techs put down protective plastic on the carpets (including the basement and stairs) and taped protect drop clothes on the hardwood floor prior to start, and utilized protective shoe covers the whole time. They were respectful to us and our home – polite, professional, neat, and informative.The replacement of the furnace and complete ac system took a day and a half. However, heat was restored the first day, with the second day devoted to the AC. During the entire time, the techs doing the job communicated with my wife and myself regarding status, what the next steps were, etc. The biggest item that they communicated was that there would be smoke with the oils burning off on the new furnace (I did receive the panic call from the wife). Even small details were discussed such as if I wanted to keep the thermostat, the air cleaner, etc. When the job was finished, everything was cleaned up and vacuumed. The tech went over the installation and the controls of the system. I received a follow-up call that afternoon from Steve Beeler making sure everything was completed to my satisfaction. The installation was professional, and all work completed as discussed. This was the largest job that RSC has done for me. However, I have used them for the last three years for routine maintenance, and an AC evaporator coil replacement - and have always received that same professionalism from both the company and the individual service tech - This has resulted in a company that has earned my trust.

We had them long before I ever joined Angie's List. They are very good. I pay in the spring for the two services that they do in spring and fall. They are the best service. They have a key to my house. They call and let me know when they are coming and I do not have to be here, they come in, they do the job, they always wear booties and stuff so that they do not mess up the floors or anything. Everything is always cleaned up; I do not ever have to do anything. They are very neat and very tidy. When they say they are coming, that is when they come. I have a lot of trust with them. I have been using them for the last seven years. They are very professional.

They are wonderful. I have been dealing with them for seven years, and they do all my work and they are just wonderful. They are honest, they are reliable, and they know what they are doing. They are knowledgeable. They respect your home, when they come in they wear booties.

My experience with RSC Heating & Air Conditioning was good. I liked them. They were good. I just ended up going with a cheaper company. Their quote was a little bit on the high side. For the work that was being done, the price was fair. But I just found someone who can do it better.

Response for a quote was quickly responded to, professionally prepared quickly, all questions and concerns answered to my satisfaction, installer did an excellent job, system is working beautifully.

Our heating system went out in the middle of winter. We had several estimates from different companies but went with RSC because of their thorough evaluation of our heating and cooling needs, their prompt response and they had the best unit for the price. I HIGHLY recommend this company. The owner was the one that came out and gave us the estimate and has since called us to make sure everything is working properly and to make sure we are satisfied. The guys who did the installation were knowledgable and courteous (they even wore booties when walking through our house!). This is an exceptional company and we were extremely pleased with every aspect of the installation!

The service turned out well. They were quick, quiet and clean.

They do a great job. They are a very reliable company.

They did a good job. They cover their feet when they came in the house and were very professional.

Thee service turned out well. We were pleased with them.

They are fantastic. The quality of the work and the helpfulness of the people that work with them stand out as being very good. They are genuinely good people. The owner is available and makes sure the business is customer oriented.

Steve (owner) was prompt and courteous. He did a thorough inspection of the home and current system to determine what the needs were to adequately heat and cool the house. Went over multiple options with me and benefit analysis of each choice. Also, did a cost/benefit analysis to show estimated energy and cost savings from upgrading. After choosing the system (RSC is an authorized Carrier dealer) we scheduled installation. Went with a very high efficiency unit on Steve's recommendation. While the cost was a little higher than we were intially planning on, Steve was correct in the cost savings we would experience by reducing our electric bill. (Our kWh's have been reduced an average of 35% per month since replacing our old unit with the new high-efficiency unit, saving about $50 per month.) The technicians that did the installation were prompt, friendly, and hard working. They kept my house very clean during the removal and installation process. After the installation was completed (2 day process) Steve returned that evening and went over how to get the most out of our new system and how to enjoy the benefits in comfort the new system was able to deliver by using the high-tech thermostat that accompanied the unit. Overall my family is very pleased with the service and also with the new heat pump. The product is as advertised by Steve. I would recommend RSC to any one looking for a top quality product from Carrier and a highly professional installation.