Not good. Plumber left dishwasher hose disconnected, flooded kitchen and leaked through basement. Response to issue was very poor and uncoordinated, and it was obvious that although they admitted fault, they wanted to patch over the problem instead of checking mold, mildew, etc. Took 5+ follow up phone calls and several weeks of phone calls to get problem resolved.
Description of Work: Garbage disposal upgrade
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$250
Lakisha J.
10/2016
5.0
drain cleaning
+ -1 more
had a sink clog issue. had 4 attempts with two other companies who I would never ever call again for anything. Rotor rooter came in and fixed the issue
Description of Work: unclogged stubborn sing clog
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Walter E S.
10/2015
4.0
sewer cleaning, drain cleaning
+ 0 more
My wife and I are satisfied with the service we received. However we are not satisfied being told by the technician that we could dig out and expose the sewer drain our self to save on the cost of the repair. Only latter to be told by his boss that it is not and option. If the technician did not like how other costumers dug out the trench in the past he would not have suggested it. My wife an I are considering other options to repair the line. And telling everyone not call Rotor-rooter their plumbing problems.
Description of Work: Open our sewer line.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0
$755
Spud W.
09/2015
2.0
drain cleaning
+ -1 more
They came out and they were very nice. The problem that I was having was the toilet was running so I shut the water off and they looked it over and they informed me that the whole unit was not running properly and they suggested to replace the unit. However, the estimate that they gave me was way too much so I decided not to go with them but their customer service was good.
Description of Work: Gave me an estimate
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$293
Carol B.
11/2013
4.0
drain cleaning
+ -1 more
They were very quick to respond and accomplish the work we needed.
Description of Work: .
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Karen S.
01/2012
5.0
drain cleaning
+ -1 more
We called Roto Rooter in the morning with an emergency situation. We were told a technician would be out by 1 pm. The service technician was prompt in arriving. He worked quickly to correct the problem. He explained the process and was very professional. He was actually very enthusiastic about his work! We would definitely use this company again.
Description of Work: Cleared blockage in sewer line from the house to the street. Took a video to demonstrate evidence of blockage area.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
John E.
01/2010
5.0
drain cleaning
+ -1 more
I was very satisfied with the work done. The price is maybe on the high side when compared to some others. I have used Kline's before at a cost of $160 but the quality and amount of service I received from Kline's was also less.
Description of Work: Our main sewer line was clogged and backed up into the basement. After my efforts with a power snake failed I called the Lancaster number for Roto Rooter. The serviceman was friendly, professional, and knowledgeable about fixing my problem. He even checked the line with a fiber optic camera to make sure that the clog was removed and that the pipe was in acceptable condition.
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Service Categories
Drain Cleaning,
Sewer Cleaning,
Plumbing
FAQ
Rotor Rooter is currently rated 3.7 overall out of 5.
No, Rotor Rooter does not offer free project estimates.
No, Rotor Rooter does not offer eco-friendly accreditations.
No, Rotor Rooter does not offer a senior discount.
No, Rotor Rooter does not offer emergency services.
No, Rotor Rooter does not offer warranties.
Rotor Rooter offers the following services: Sewer cleaning & plumbing.