PHAM COMPUTERS, LLC

# User Rating: 1 out of 5 stars by tobywon@... 07/30/2010 "Poor service is NEVER worth the price" When i dropped off my pc desktop Monday I was informed by an employee (would can only be described as sullen, and clearly thought it a great sacrifice to pull himself off the game he was playing to come assist me) that my PC would be ready in 2-3 days, and that I would be contacted after the first hour of work with an update. No one called. I called on Weds afternoon (day 2) and a rather rude man told me (and i quote) "We are running scans on it now", and he agreed to call me when they were done running scans. Day three (Thursday 4:15pm), no call. I called. I got almost verbatim the same answer about scans running etc, and that my PC would be ready in (wait for it...) 2-3 days. I asked for the manager, was told they couldn't do that, and instead got a 'senior technician', who, aside from the same condescending tone, informed they had found 22 viruses, but couldn't provide documentation of that, as 'our software does not do that." (Seriously?) last night I got a call saying that the first hour of work had been done (AFTER 3 DAYS, and after three people, on two consecutive days, had assured me they had been working on it!!) and would i like them to continue. You couldn't pay me to return to Pham Computers in Lancaster. I cant legally call them scammers, but I can call them highly unprofessional, totally non-responsive, note their inability to keep me updated as promised, and their complete lack of customer service. Working with Pham Computers has been a really bad experience. Next time I'll go to Best Buy, who may charge more per hour, but at least keep their word.

They don't nit-pick over the hourly charge. They are happy to explain anything to you as well. They also have an office in Lititz, PA (717-625-7050).