Neffsville Plumbing & Heating Services

In January 2021, Neffsville repaired our sewer line. The sidewalk was never repaved. We assumed the work would be done per our contract. It was never completed. In May 2021, we called and asked why the job had not been completed. We were met with rudeness. Later in 2021 we called again. We received no meaningful response. In early April of 2022, we called to ask why the job was never completed. We were assured that we would receive a call back to let us know when the job would be completed. We received no call back. In early May 2022, a full month later, we called again. That time, we were told they would be "out tomorrow." Nearly a year and a half later, the job was still incomplete. We paid $10,000 for an incomplete job. It appears now that they are completing the job, but only after nearly a year and a half, and repeated calls. This has been an altogether unnecessarily stressful experience, and we would never recommend Neffsville to anyone for any reason. An all-around lack of professionalism and an ultimately indifferent attitude to completing the job.

We had them come out to fix a water fridge line. Quoted us $481 dollars for a job that should be under $200. Fortunately we researched typical costs prior to their visit and so we declined their work. We did it ourselves for less than $20 by getting the water line kit (for $17) at Lowe’s. I reached out to them to request how they came up with $481 and they responded in a very passive aggressive way — that they aren’t the cheapest and they pride themselves on being quality etc. But they never did answer the question and provide a breakdown of services and costs. I wasn’t expecting them to be cheap. In fact, I steer clear of cheap. However, $481 is way above what it would cost even paying graciously for parts, labor and other overhead costs. So please be weary about services offered here. There pricing is way above standards and it is likely you are paying way more than comparable services. Neffsville should be ashamed to try to rip people off like that. Phew.

Excellent service A+ rating. Technician Tim M was honest, professional and very nice. His work was excellent and his service is greatly appreciated. I highly recommend this company.

Expensive, even with an annual contract (which I am not renewing). Even with the contract, there can be quite a wait until the appointment time. Seem to put as much time into upselling products and services as into making requested repairs. Do not recommend. No complaints about quality of work, or punctuality, though.

The Service Technician was professional, but the services provided are extremely overpriced.

We called and they gave us an appointment for the next day. Later that afternoon, they called and said they could make it in an hour. After looking at the tub and the damage from the ceiling below, he determined the bathtub drain needed resealed because there was a gap between the tub and the drain. He resealed the drain and we were able to use it the next day. What I really liked was the advice he gave. We mentioned having to replace the wet drywall. He suggested putting in a panel that we could pop out so plumbers could get to the pipes easier and without the cost of cutting through drywall. (We did.) He also mentioned that he could hear our toilet running and suggested which guts to buy and replace. (We did that, too.)

The entire process from the estimate of the project until the AC installation was only a week ! This was amazing since this was at the height of the 90's plus heat wave, too The installers were hard workers and continued working despite the 90 degree heat that day & finished in 7 hours. Another company had promised a 3 day installation time period. John & Lex were very professional and competent . I will definitely hire Neffsville Plumbing, Heating & Cooling again.

Excellent techican from Neffville came in located the problem called back for parts and adapters. I was so please while he waited he looked at my sum pump situation and gave me estimate on battery backup system... which he came back the very next week and installed..

They informed me that it would be $57.50 for a service call and I agreed to that price, since I had assumed it meant I would pay $57.50 and in return, they would tell me what was wrong and give me an estimate to repair the problem. However, the technician came out, turned the pump on to confirm that it would run manually, I told him what I thought the issue was, and he told me that it would be over $250 to diagnose the problem, and then if the problem was what I thought it was, it would be approximately over $550, so the total would be over $800. He didn't take the cover off of the pump or look at anything other than the on-switch. I was floored that I had to pay $57.50 simply for someone to drive to my house, and that they wanted to charge me over $250 just to tell me what was wrong. I thought the service call fee covered someone coming out to tell me what was wrong and to give me an estimate. I never thought I'd have to pay $57.50 for someone to drive to my house and tell me that I'd have to pay another over $250 and THEN someone could tell me how much I would have to pay for the actual repairs. In my mind, that's just absurd. I had no problem with a service call fee, since I know that's common; I just think it's ridiculous that the service call fee only covered the drive to my house and nothing more. I had another company come out for a free consultation, and they actually took the cover off, looked into the pump, figured out what the problem was, and then gave me an estimate for repairs. I can't speak to Neffsville's quality of work, since I didn't want to pay so much just to get an estimate. But I don't think I will be calling them again since I don't like the idea of paying a service call fee and receiving absolutely no information from it except for how much it's going to cost to get an estimate for the work required.

I've had them out a couple times now. They were great. I had used a different company before, but was never all that impressed. These guys have been great!

I didn't pay. I'll find someone else

We googled the first plumbers we saw (at 6:45a, mind you!) and not only did Neffsville answer, but sent someone out to us within 2 hours of the call. The techs were great, very nice and knowledgable and did a good job. The bill seemed high, but what did we know - it was an emergency and our first house. We renovated our kitchen a month later, and their estimate for the plumbing work came more than double other reputable companies. Needless to say, we went with someone else for that work.

They are very professional people, very nice, always follow up and stuff like that.

Showed up right on time with call ahead to let me know they were on their way. Did all repairs in a minimum amount of time and with professionalism.

The front office and the techs who came to our house were very professional, easy to work with, and punctual. The first visit to diagnose the problem with our heating resulted in an estimate for a fairly large job that had to be scheduled a few days out. Of course, they pushed their subscription service, which we signed-up for, since it would be more than covered by the savings on just the first job we were about to undertake. The repair took a full morning and part of the afternoon, and the tech left us with a new pump, new valves, and a remarkably clean work space. On an evening of the first weekend after the repair, I noticed a leak around the new pump. I called Neffsville and they immediately sent a tech to our house to address the issue. Granted, it would have been better if the issue had not come up in the first place, but I truly appreciated their responsiveness and their commitment to stand behind their work. I would definitely consider Neffsville for future projects.

.*** UPDATE *** The cracks in my drywall are back and i was told that they were taken care of.

It was easy to set up the appointment. They called that day to see if they could come earlier than planned, which worked out well. The guy was very respectful and explained everything to me. And they sent me a thank-you card afterwards. I would definitely use them again!

They are prompt, efficient, and courteous. They are fair in their estimates. They are very professional. They are our go-to people. They have done many jobs for us in the past. We have service scheduled with them this week, in fact.

it went well. they troubleshot the problem and determined the blockage was out at where the house drainage line connects to city sewer line. they used auger to clean out the debris causing the problem and all is well now.

It went fine, but cost way too much.

The job itself was excellent. The workers are very professional and the response time from the company was also excellent. The price for their work is what I would consider "extremely" high when compared to others in the area. Yes, they are very good and do quality work, but you do pay for it.. I would consider an estimate from them in the future for any work I need done, but I would get a couple of estimates to compare before doing the work. The first time we used Neffsville to replace our well tank and change the faucet hook ups for our washing machine, we were very happy with the work and the price didn't seem all that outrageous for the time and materials for that job. The second time we had Neffsville out to our home we were also very pleased. Neffsville actually saved us money that time by going over the work from the previous company and letting us know that our heat pump was actually not bad and we did not have to get a whole new system! Again, the employee was very professional and knowledgeable. All in all, Neffsville is a good company, very professional and does do quality work, my only issue is their pricing. If you don't mind paying more for quality work, they are the company for you. However, I'm sure there are other contractors out there who also do quality work but have lower overhead costs so can keep prices down.

I called about my sewer line being backed up. They came out that day unclogged it and showed up the next day to repair it. They were extremely nice and professional, explaining in detail the problem and fixing it. I will definitely be calling again when a problem arises.

They were amazing. They are not the cheapest but they do it right. They got done quickly and they did it correctly. They were very meticulous about their work. You do not have to have somebody come back and take a look at it.

Tech arrived on time and gave me a list of quotes for replacement. We choose a product and he ordered. Returned in a few days and installed product with no issues. Very courteous and informative.

We have never had a problem with Neffesville and enjoy using their services. They said they would call when they were on the way, unfortunately I didn't receive a call and they just showed up, which was a little annoying but they at least showed up. I told the serviceman what was going on and took him down into the basement to check out the problem. He then asked me to flush the toilet to see if there was a leak. Sure enough, I flushed it, went back downstairs and you could see the water dripping from the hole I had made. They told me that they would take out the old toilet, repair it and replace it but that a new toilet would be be about the same cost. Seeing as my wife and I really didn't like the toilet anyway we decided to get a new one installed. Their company sent someone out with the new toilet. Our serviceman noticed an imperfection on it and asked them to bring another one out which I thought was VERY nice of them instead of just installing it and being done, he took the time to get a new one brought out. As soon as the new one was brought out, he had it installed within 20 min and was done.