Response from Mister Sparky Electric
Thank you for providing your feedback and voicing your concerns. I am sorry to hear of your disappointment with our services and would like to address some of these issues. The appointment on January 20, was for an estimate on installing a ceiling fan in the living room. While it is difficult to know the exact circumstances of the call from that long ago, according to our records it does appear that we were approximately 8 minutes late after the 1pm time frame. For this, I sincerely apologize. We highly value the time of our customers, and I am very sorry that we appear to have not made our time frame. Additionally, I further apologize if we did not provide a phone call prior to arrival. This is a typical courtesy that we provide to our customers to better help them plan their day. If this was not carried through, please forgive us. Thank you for complementing our technician. The electrician that was at your home is highly experienced and one of our foundational team members. I spoke with him directly regarding the work estimated and reviewed his notes. He detailed out the work that would be done with pricing and explanation, which was provided to you. It seems as though you were not satisfied with the presentation he provided, and we would welcome the opportunity to better explain any questions you may have. Again, I apologize for our out-of-character lack of punctuality. We understand your frustration and will take this as a reminder to constantly value the time of our customers.